Browse sessions, networking opportunities and all the other exciting activities ITIC has planned!
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  • Sat 23 Feb
  • Sun 24 Feb
  • Mon 25 Feb
  • Tue 26 Feb






Optional – Culinary walking tour

Built over 500 years ago Santo Domingo is a magical combination of modern sophistication, old world charm and Latin charisma. Experience the flavours of the city with this unique networking opportunity! Alongside your fellow ITIC attendees you will enjoy a rum museum, live cigar rolling and the opportunity to produce your very own chocolate bar. With tastings and hands-on participation along the way, this tour offers a very special pre-conference experience for our ITIC attendees.

Departs Hotel El Embajador at 14:00, returning at 17:00

Upgrade your registration to include this and the Historical walking tour of Santo Domingo for just $199.

Please contact the team for more information,


IMG invites you to tour its new medical facility in Punta Cana

International Medical Group (IMG) would like to offer you the opportunity to view its brand-new medical facility in Punta Cana, where its US mainland-standard hospital means that visitors to the Dominican Republic can benefit from a high level of care when they need it most.

During the tour, you will be able to see first-hand the new facilities and treatments that are now available, including:

  • Laparoscopic surgery
  • MRI machine
  • Neonatal Intensive Care Unit

Furthermore, members of the medical team and co-ordinating staff from the hospital’s International Department will be on hand to meet visitors and engage with potential new clients.

The hospital visit will be followed by lunch and a walk along the beautiful white sands of the nearby beach.

Return transfer included from Hotel El Embajador

Please email Team ITIC on to confirm you space


Registration opens


ITIC Santo Domingo welcome reception sponsored by New Frontier Group

Attendees are invited to join New Frontier Group at one of the most beautiful outdoor venues in old town Santo Domingo. Enjoy cocktails, canapes and conversation with your fellow attendees and begin your ITIC Americas conference in style!


Networking breakfast, meet the exhibitors


Welcome address by the Minister of Tourism for Dominican Republic


Cyber security: How safe is the data our industry transfers around the world.

Our speaker will take a look at the major breaches that have occurred in the past few months and note how the companies dealt with the problem. What can other companies learn about data security from their mistakes?

Dale Buckner

President / CEO | Global Guardian


Regulation update in the US

The speaker will provide insights into the latest progress that has been made in different states with regards to the introduction of the Limited Lines Act.

Greg E. Mitchell

Chair of the Insurance Industry Group | Frost Todd Brown LLC


Coffee break


Medical technology and its positive and negative effects

The pace of medical breakthroughs continues, with new treatments and medicines becoming available almost monthly. However, these steps forward are also increasing costs for insurers and patients, as hospitals pass on the cost of new equipment drugs to their customers.

Mariel Garcia

Director of International & Telemedicine Programs | UPMC Children’s Hospital of Pittsburgh

Dr Cai Glushak MD

International Medical Director | AXA Assistance USA


Networking lunch


Traveller safety and security in Central and South America

Political change, volcanic eruptions, financial issues (inflation; cost of medical care), kidnap, fraud, – all problems affecting regions where travellers commonly go. What are the real risks to travellers (leisure and business) and how can these risks be mitigated?
The speakers will identify the major risks to travellers and expat in South and Central American locations popular with these groups, and then offer ways in which these risks can be mitigated.

Andres Zahnd

Special Projects Manager | Universal Assistance S.A.

Augustin De Freitas

CEO, Latin America | Ed Broking Miami Inc.

Bruce McIndoe

President & Founder | WorldAware


Coffee break


Regional industry insights

3.30-4.00:  Travel Insurance: needs and operations in the Caribbean.

4.00-4.30: Opportunities and challenges of co-operation between hospitals and international insurances in the Dominican Republic.

4.30-5.00: Air Evacuation of an Injured College Student: A Case Report from the Perspective of a Receiving Medical Center and the Education of a New Program Medical Director.

Victor Manuel Hernández Peguero:.,E.M.B.A.

Hernandez Peguero | Business Consultants

Carlos Prato

CEO | Hospital IMG

Dr Lawrence Friedman

Associate Dean of Clinical Affairs | University of California, San Diego Health System


Networking breakfast, Meet the exhibitors


Treatment and evacuation options in the Caribbean – where and when insurers can choose to stay and treat, not scoop and run.

This session will Identify the countries/islands where medical care is of high quality and consider what ‘high quality’ means in the Caribbean. Should a hospital have to be accredited in order to treat a client – what if that’s not an option? The challenges of building a network in an area where you may not always have a choice of facilities will be addressed as well as what happens when evacuation ASAP is required, and in these cases, identify options for evacuation based on patient needs?

Gonzalo Alexander Castillo López

CEO | Helidosa Aviation Group

Dr Ferial Ladak

Medical Director | Global Excel Management

Dr Frank Gillingham

Chief Medical Officer | GeoBlue


Coffee break


Assistance needs during hurricane season

This session will consider what insurers and assistance companies need to be prepared for in the Atlantic hurricane season. This would include increased resources for claims processing, medical assistance and requests for evacuation.

Eugene Delaune

Eugene Delaune | Chief Medical Officer, Europ Assistance - USA / Generali Global Assistance / GMMI

Abbe Bendell

Vice President, International Services | Broward Health International


Networking lunch


Regional cost variations in the USA, how to combat them!

Massive differences in the cost of treatments between East Coast, West Coast and Central states. Could data be used to negotiate hospital bills? What can be done to combat cost increases when the market is uncompetitive?

Eric D Shatanof

CVP & Chief Managed Care Officer, Network Development & Medical Management | Baptist Health

Raija Itzchaki

President | GMMI, Inc. & GGA Travel Assistance


Coffee break


Optional – Historical walking tour of Santo Domingo

Departs from Hotel El Embajador at 15:30 and returns by 18:00

Ciudad Colonial is the historic central neighbourhood of Santo Domingo and the oldest permanent European settlement of the Americas. It has been declared a World Heritage Site by UNESCO. Explore this unique destination on this networking walking tour with your very own private guide. Follow in the footsteps of Columbus, visit the oldest Cathedral in the New World, ancient ruins and the residence of the son of Columbus, Don Diego.

Includes return transfer from Hotel El Embajador

Upgrade your registration to include this and the Culinary walking tour for just $199.

Please contact the team for more information,


ITIC Santo Domingo Farewell Dinner