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Browse sessions, networking opportunities and all the other exciting activities ITIC has planned!
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  • Sat 07 Mar
  • Sun 08 Mar
  • Mon 09 Mar
  • Tue 10 Mar

TIME

LOCATION

SESSION DETAILS

SPEAKERS

08:00-16:00

Saturday at ITIC Americas: pre-conference networking

Join this tour for a truly unique experience in Costa Rica!

A beautiful combination of coffee plantations, waterfalls and nature in the middle of the tropical rainforest with your fellow industry peers.  Visiting the largest coffee plantation in Costa Rica will allow you to learn everything about the human process related to cultivation,  processing and good practices. We will also visit the incredible La Paz Waterfall Gardens where you will experience lush tropical rain forest, flowing white rivers, spectacular waterfalls, birds, butterflies, monkeys, hummingbirds, snakes, felines and frogs. The tour includes a buffet lunch at La Paz Waterfall Gardens and the opportunity to network ahead of the conference.

Travel Assistance at ITIC Costa Rica proudly sponsored by Redbridge Assist

We are pleased to inform you that during your stay in Costa Rica, Redbridge Assist offers you the Travel Assistance Program for the amount of US $2,000 for medical and travel emergencies.
Please email info@itic.co if you have not already received your travel certificate.

09:00-17:00

Sunday at ITIC Americas

The conference officially begins today!

Registration will open in the afternoon, take the opportunity to visit with the ITIC Americas 2020 exhibitors.

The official ITIC Americas 2020 Welcome Reception is the evening’s main event. All attendees gather for a fantastic networking evening, the perfect environment to make new connections.

10:00-11:30

Clinica Biblica Hospital Facility Tour

ITIC and Clinica Biblica Hospital are delighted to extend an invitation to all ITIC Costa Rica attendees to tour their facilities, and meet with the teams who provide medical care to international patients in the region. Transport will be provided to and from the InterContinental Costa Rica.

14:00-16:00

Registration opens

17:30-19:00

ITIC Costa Rica Welcome Reception hosted by Angel Medflight

Discover ‘pura vida’ as the sun sets at the ITIC Costa Rica welcome reception, hosted by Angel Medflight

For registered attendees only. Please find your invitation inside your registration envelope.

08:30-17:00

Monday at ITIC Americas

Networking starts early at ITIC Americas, set up a breakfast meeting and talk business before sessions begin!

A full day of conference sessions is the order of the day. The agenda will focus on issues affecting the travel and health insurance industry operational across North, South & Central America, the Caribbean and Canada. Sign up to the mailing list and we will notify you when the agenda is announced.

08:30-09:00

Pre-conference coffee break hosted by Global Guardian in the networking area

Start your conference day the right way with coffee and pastries, whilst networking with your industry peers.

09:00-10:30

Coronavirus and travel health risks

The outbreak of 2019-nCoV has resulted in worldwide media attention, focused on controlling the spread of the Coronavirus, which started in Wuhan, China, in December last year. The ongoing situation is being monitored by the World Health Organization and other nationwide health authorities, with checks on travellers being implemented at airports around the world. Our speakers will discuss the spread of the disease, its risk to travellers and how the assistance and air ambulance industry has responded thus far.

Dr. Henry Wu

Director | Emory TravelWell Center & Assistant Professor of Medicine | Division of Infectious Diseases, Emory University

Dr. Gabriela Ivankovich-Escoto

Pediatric Immunologist | Hospital Nacional de Niños

10:30-11:00

Coffee break & meet the exhibitors

11:00-11:30

Healthcare infrastructure in Costa Rica

Government spokesperson to offer insights into structure of system and common misconceptions. This should be aimed at international insurance providers with clients heading to the country who need medical care.

Fernando Vicente Llorca Castro

Ambassador of Costa Rica to the United States of America | Ministry of Foreign Relations and Worship

11:30-12:00

Canadian travellers face law change

Ontario government to halt payment for out-of-country emergency medical care; is this move by Ontario going to be replicated in other provinces, and is it an opportunity for insurers to take advantage of an increased awareness of, and need for, international travel insurance?

Rory O'Gara

Vice President, Medical Provider Management Americas | Allianz Partners

12:00-12:30

Latin American healthcare market insights

Americas Market Intelligence could share the findings of their report into the strong potential for growth, possible obstacles and long-term hazards facing LatAm healthcare systems.

Guillaume Corpart

Founder & CEO | Global Health Intelligence

12:30-13:30

Networking lunch – meet the exhibitors

13:30-15:00

Regional cost containment

Challenges of achieving reasonable costs in Central / South American destinations that are popular with tourists.
Questions to be addressed by speakers:
• The quality of healthcare on offer is variable, so is it worth paying the sometimes very high prices charged by private providers?
• How do currency variations affect healthcare prices?
• What challenges do local healthcare providers face that are resulting in high charges for international insurance providers?
• How do insurers manage such situations? In-house or outsource to local expert?

Victor Navarro

President LATAM | Global Excel Management Inc.

Patty Ziomek

Senior VP of Business Development | Quality Health Management

Richard Loew

General Director | Best Meirdian Insurance (BMI)

15:00-15:30

Coffee break & meet the exhibitors

08:30-17:00

Tuesday at ITIC Americas

A full day of sessions tackling key issues affecting the travel and health insurance Americas market.

In the evening, we bid a fond farewell with dinner and dancing…

08:30-09:00

Pre-conference coffee break hosted by Global Guardian in the networking area

Start your conference day the right way with coffee and pastries, whilst networking with your industry peers.

09:00-10:30

Security/Safety in the Caribbean and Latin-American Regions

While media reports can stimulate awareness of certain risks in popular tourist destinations, are these concerns founded in concrete facts? What are the real risks for tourists, expats and business travellers who find themselves in Central and South American destinations, and how can these risks be mitigated? Our expert speakers will discuss facts and figures behind assistance cases, and consider where the risks lie between reality and perception.

Mike McGarrity

Vice President, Global Risk Services | Global Guardian

Spencer Livingston

President, Air Ambulance | Global Guardian

Brian Mulligan

President & CEO | Assist America

Smita Bhargava

Senior Vice President | Clements Worldwide

10:30-11:00

Coffee break & meet the exhibitors

11:00-12:30

Technology in travel and health insurance

1: Data sharing in healthcare
Inefficiencies in data sharing systems often increase costs for hospitals and insurers; what can be done to improve current protocols?

2: Keeping customers happy
How technology and training can smooth a customer’s purchase and claim journey.

3:Telemedicine and AI in healthcare diagnosis and treatment
International health insurer could report on usage statistics

Dr. Frank Gillingham

Chief Medical Officer | Fairmount International

Hans Ardon

Founder | ApoloLab

12:30-13:30

Networking lunch in the exhibition area

13:30-15:00

Industry insights: Extreme medevac scenarios

Medical evacuations from remote/extreme locations in South America – challenges of carrying out remote rescues and top tips from assistance companies that carry out such evacs.

Dr Lawrence Friedman

Associate Dean of Clinical Affairs | University of California, San Diego Health System

15:00-15:30

Networking coffee break in the exhibition area

15:00-17:00

Hospital CIMA Facility Tour

ITIC and Hospital CIMA are delighted to extend an invitation to all ITIC Costa Rica attendees to tour their facilities, and meet with the teams who provide medical care to international patients in the region. Transport will be provided to and from the InterContinental Costa Rica

19:00-23:30

ITIIC Americas farewell dinner

Hosted in the tropical gardens of the Real Intercontinental, network for the last time with your fellow ITIC Americas attendees whilst enjoying a delicious three-course meal, drinks and entertainment fit for the occasion!