ITIC | International Travel & Health Insurance Conferences

ITIC Americas 2023 Agenda

ITIC Americas 2023 Agenda

Browse sessions and networking opportunities to plan your time at ITIC!

Click on a date to jump to the schedule for that day.

5

Mar

Sunday 5 March 2023

15:00 – 17:00

ITIC Americas Registration opens! Meet the Exhibitors

18:00 – 21:00 Las Olas Terrace, Caribe Hilton

Welcome Reception sponsored by Redbridge Assist

The official ITIC Americas opening party! Sparkling conversation in a tropical idyll is on the horizon.

6

Mar

Monday 6 March 2023

09:00 – 10:00

Registration & Networking Coffee sponsored by Nicklaus Children’s Hospital

Start your day at ITIC Americas right. Chat with fellow attendees and grab a coffee in the exhibition area
10:00 – 11:30

Session one: Cruise assistance

As one of the most popular types of holidays for American customers resumes at almost full capacity, it’s vital that insurance products are designed with the appropriate cover, and that assistance companies are prepared to work quickly and effectively to manage medical cases and evacuate or repatriate clients where necessary. Healthcare provision in the Caribbean can be of varying quality, and building the appropriate medical network is essential, so this session will aim to familiarise participants with availability and quality of care in popular cruise destinations.
Speakers
Chief Servicer Officer
Assist Card
Group Chief Medical Officer
Europ Assistance
Chief Commercial Officer
Helidosa
11:30 – 12:00

Networking Coffee Break sponsored by Dana-Farber Cancer Institute

Get refreshed and take a moment to chat with fellow attendees and the ITIC Americas exhibitors.
12:00 – 13:30

Session Two: Disaster Preparedness

Preparedness is the watchword of the day, but what have we learned from the pandemic that healthcare, insurers and tourist organisations can take forward to ensure they are not caught off guard next time there is an event with global implications?
Speakers
Sales Vice President
Aetna International
Continuity Analyst/Preparedness
FEMA (Federal Emergency Management Agency)
Chairman & CEO
Redbridge Assist
13:30 – 14:30

Networking lunch sponsored by Dana-Farber Cancer Institute

14:00 – 15:00

Exhibitor's cocktail hour

After the sessions have ended for the day and you’ve enjoyed a delicious lunch, why not meet our exhibitors with a complimentary Pina Colada in hand and get networking in the Exhibition Hall!
15:00 – 18:00 Departs Caribe Hilton Lobby

Hospital Tour | Centro Médico de Puerto Rico – ASEM

ITIC Americas attendees are invited to sign-up for an optional visit to the Centro Médico de Puerto Rico – ASEM Hospital to tour the facilities and meet the team. Email info@itic.co to book a place.

7

Mar

Tuesday 7 March 2023

08:30 – 09:30

Registration & Welcome Coffee sponsored by Dana-Farber Cancer Institute

Start your day at ITIC Americas right. Chat with fellow attendees and grab a coffee in the exhibition area
09:30 – 11:00

Session Three: Hospital Billing Best & Worst Practice

How can assistance companies be educated to better understand the complexities of managing an international patient and, how can hospitals better understand the complex process of guarantees and approvals from underwriters?
Speakers
Head of Network & Analysis
Falck Global Assistance
President, LATAM
Global Excel Management Inc.
Assistant Vice President of Operations and Administration Global Health Care
Atrium Health
11:00 – 11:30

Networking Coffee sponsored by Dana-Farber Cancer Institute

Get refreshed and take a moment to chat with fellow attendees and the ITIC Americas exhibitors.
11:30 – 12:30

Session Four: Attracting & Retaining Staff In Insurance & Assistance

With skilled assistance staff hard to find, and healthcare employee loyalty being tested by significant financial inducements, it’s fair to say international travel insurance sector is facing numerous challenges when it comes to staffing. What are the current best practices on attracting talent and means of retaining staff, including employee wellbeing, avoiding burnout and training best practice?
Speakers
Vice President of Communications & Brand
Faye
Director, External Communications
Allianz Partners USA
12:30 – 14:00

Networking Lunch sponsored by MAWDY

18:00 – 19:00

Farewell Dinner, Cocktail Hour sponsored by MAWDY

19:00 – 22:00 Hammock Garden, Beachfront at the Caribe Hilton

ITIC Americas 2023 Farewell dinner

Bid a fond farewell to ITIC friends old and new! Enjoy a night to remember with a gourmet dinner and dancing to conclude the conference.
22:00 – 23:59

After Party at the Caribe Hilton Bar