ITIC | International Travel & Health Insurance Conferences



Browse sessions and networking opportunities to plan your time at ITIC!

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Tuesday 6 April 2021


Welcome to the desert

Join us for an unforgettable pre-conference networking experience on this ITIC desert adventure. We will collect you from the Oberoi Hotel by jeep and take you on an exhilarating journey across the dunes as we travel to our Bedouin-style camp for the evening.

Enjoy a host of activities including camel rides, henna painting and falcon shows. With plenty of photo opportunities along the way. Your experience ends with a barbecue and buffet dinner, plus live entertainment under the stars. An evening to remember!

Book your ticket here for just $120.



Wednesday 7 April 2021


Keynote: Healthcare in the region

An introduction to the unique local health system and discussions regarding the challenges faced in catering to a global workforce with differing nationalities and expectations of providers.
Chief Commercial Officer – Dubai & Northern Emirates
National Health Insurance Company - Daman

Infectious disease outbreaks

The global assistance sector has been asked to step up and respond in light of the recent COVID-19 (coronavirus) outbreak. With travellers around the world unable to complete – or in some cases – start their travel, whether for work of business, the task of reorganising and repatriating where necessary has fallen to assistance providers. In this session, local and global experts will offer attendees the benefit of their experience in the latest challenge for the industry.
Managing Director
CONNEX Assistance Middle East
Chairman & Managing Director
Occucare Middle East

Coffee break


Customer engagement in MENA

Are insurance companies offering the right products that customers see as valuable investments? What can the industry do to harness the power and prevalence of mobile technology to encourage take up of travel insurance, and how can travel industry partnerships improve awareness and understanding of the product?
Managing Director
Now Health International
Head of International Travel Development - Insurance
Collinson Group
Head Of Sales, Middle East Business Unit
MAPFRE Assistance

Insurance market trends

An analysis of distribution channels, partnerships, purchasing habits and policy limits for travel and health insurance policies in the region.
Head Accident and Sickness
Zurich Canada

Networking lunch


The rise of cross border care

Expatriates and UAE nationals cross borders for care in different Emirates frequently. What are the main procedures for which people travel, and why? How are insurance policies adapted to this market dynamic?
Head of Market Development - EMEA
Generali Global Health
CEO & Founder
Health Beyond Borders
Global Healthcare Accreditation

Coffee break


Regional insights

Local knowledge is invaluable in the travel assistance arena, learn from experts who will share unique and challenges cases they have handled which provide a unique insight into operations in throughout the MENA region.
CEO & Founder
Temos International Healthcare Accreditation
Arabian Healthcare Group
Vice President of Marketing
GMMI, Inc.

ITIC Dubai Welcome Cocktail sponsored by Occucare Middle East

As the sun sets, ITIC MENA begins …

Occucare Middle East invite you to the ITIC Dubai Welcome Cocktail.  Join them poolside for cocktails, canapes and conversation.



Thursday 8 April 2021


Cultural differences

Cultural training and awareness is essential for international assistance, funeral repatriations and air ambulance sectors. What local cultural norms do you need to be aware of? What limitations do local regulations place on international assistance companies?
Executive Partner
Chairman of the Board
Chief Operating Officer
Fakeeh University Hospital

Coffee break


Industry Insight – Pop-up hospitals

Providing the right care, at the right time, for the right price, takes skill, knowledge and resources. Making it as easy as possible for insureds to access the care they require is a vital part of the chain, and pop-up hospitals can ensure the patient’s journey is smooth while also allowing the insurance and assistance company to maintain contact with the treating doctor at all times.

Duty of Care

Operating in high-risk destinations comes with a high Duty of Care burden for international operators. How are local assistance companies already working in the MENA region prepared to assist and take the Duty of Care burden away from partner companies in the Western world?
Partner & Head of Insurance
BSA Ahmad Bin Hezeem & Associates LLP
Business Development Manager
LGA Assistance
Regional Managing Director, MENA
International SOS

Networking lunch


American Hospital Dubai Facility Tour

ITIC and American Hospital Dubai are delighted to extend an invitation to all ITIC Dubai attendees to tour their facilities, and meet with the teams who provide medical care to international patients in the region. Transport will be provided to and from The Oberoi.

ITIC Dubai Farewell Dinner hosted by LGA Assistance

Galabeya dinner on the yacht! ITIC and the LGA Assistance family are delighted to invite you to the ITIC MENA Farewell Dinner on 8 April 2021 at 19:00. Experience an evening of festive dining, dancing, and entertainment aboard a luxury yacht as we set sail under the Dubai skies for a dinner cruise along Marina Walk.