ITIC | International Travel & Health Insurance Conferences

ITIC MENA Agenda

ITIC MENA Agenda

Browse sessions and networking opportunities to plan your time at ITIC!

Click on a date to jump to the schedule for that day

8

May

Sunday 8 May 2022

12:00-15:00

Registration

Stop by the registration desk to collect your ITIC MENA registration pack and take the opportunity to visit the exhibitors.
15:30-20:30

Welcome to the desert

Join us for an unforgettable pre-conference networking experience on this ITIC desert adventure! We will collect you from the Oberoi Hotel by jeep and take you on an exhilarating journey across the dunes as we travel to our Bedouin-style camp for the evening.

Enjoy a host of activities including camel rides, henna painting and falcon shows, with plenty of photo opportunities along the way. Your experience ends with a barbecue and buffet dinner, plus live entertainment under the stars. An evening to remember!

Book your ticket here for just $120.

9

May

Monday 9 May 2022

08:30-09:00

Registration and Welcome Coffee

Pick up your registration pack, enjoy a welcome coffee and meet the exhibitors.
09:00-09:30

Keynote: Accessing healthcare in Dubai

An introduction to the unique local health system and discussions regarding the challenges faced in catering to a global workforce with differing nationalities and expectations of providers. Key aspects of how to work insurers can work effectively with local healthcare providers will be identified.
Speakers
Director Investment and Public Private Partnerships
Dubai Health Authority
09:30-10:30

Managing changes to medical assistance requirements

The global assistance sector has been asked to step up and respond in light of Covid-19. With travellers around the world unable to complete – or in some cases – start their travel, whether for leisure of business, the tasks of reorganising travel plans and repatriating clients have fallen to assistance providers. So, what has changed about how the assistance industry is helping patients, whether it is managing costs, or the logistics of travelling safely – and in line with local and international Covid requirements – in a post-pandemic world? The issue of managing costs will also be addressed, with cost containment services reporting on how they have adapted to the changing risk landscape. In this session, local and global experts will offer attendees the benefit of their experience in identifying the latest challenges for the industry, as well as offering solutions to companies facing complex medical assistance and repatriation cases.
Speakers
Chairman & Managing Director
Occucare Middle East
VP Marketing & Business Development
Global Excel Management
10:30-11:00

Coffee break

Take a break with your new ITIC friends, meet in the networking area and connect with the ITIC MENA exhibitors. 
11:00-11:30

Regional insights - benefits of accreditation

Local knowledge is invaluable in the travel assistance arena, learn from experts who will share unique insights into operations throughout the MENA region including the benefits of accreditation.
Speakers
CEO & Founder
Temos International Healthcare Accreditation
Manager Quality improvement and patient safety
RAK Hospital
11:30-12:00

Regional insights - managing local cases

Local knowledge is invaluable in the travel assistance arena, learn from experts who will share unique insights into operations throughout the MENA region learn from experts already managing patients and cases across the MENA region.
Speakers
Director of Business Development & Client Accounts
GMMI, Inc.
12:00-13:00

Networking lunch

13:00-14:00

The rise of cross border care

Expatriates and UAE nationals cross borders for care in different Emirates frequently. What are the main procedures for which people travel, and why? How are insurance policies adapted to this market dynamic?
Speakers
CEO & Founder
Health Beyond Borders
International Business Development EUROPE/MENA/ASIA
Penfield Care
14:00-14:30

Coffee break

14:30-16:00

Duty of Care

Operating in high-risk destinations comes with a high Duty of Care burden for international operators. How are local assistance companies already working in the MENA region prepared to assist and take the Duty of Care burden away from partner companies in the Western world?
Speakers
Partner & Head of Insurance
BSA Ahmad Bin Hezeem & Associates LLP
Business Development Manager
LGA Assistance
General Manager – GCC & Egypt
International SOS
18:00-19:00

ITIC Dubai Welcome Cocktail sponsored by Occucare Middle East

As the sun sets, ITIC MENA begins …

Occucare Middle East invite you to the ITIC Dubai Welcome Cocktail.  Join them poolside for cocktails, canapes and conversation.

10

May

Tuesday 10 May 2022

08:30-09:00

Welcome Coffee

Come and pick up your registration pack , enjoy a welcome coffee and meet the exhibitors.
09:00-10:30

Cultural differences

Cultural training and awareness is essential for international assistance, funeral repatriations and air ambulance sectors. What local cultural norms do you need to be aware of? What limitations do local regulations place on international assistance companies?
Speakers
Manager, Medical Sales
marm assistance
Vice President – UAE and Growth Office Chief Executive Officer – Fakeeh University Hospital
Fakeeh University Hospital
Founder
Creator of Successful Business Stories
10:30-11:00

Coffee break

11:00-11:30

Industry Insight – Pop-up hospitals

Imagine the potential – a hospital with the right infrastructure, physicians and treatment facilities that can be taken to the patients, instead of waiting for the patients to come to you. Nicklaus Children’s Hospital have been developing pop-up hospitals, where the standard of care is standardized across the board – validated, fully equipped centres with the latest technology capable of functioning within hours of installation in a town or village.
Speakers
Director Global Health,
Nicklaus Children’s Hospital
11:30-13:00

Insurance customer engagement in MENA

Are insurance companies offering travel and health insurance products that customers see as valuable investments? What can the industry do to harness the power and prevalence of mobile technology to encourage take up of travel insurance and international healthcare policies? How can travel industry partnerships improve awareness and understanding of these products? These important questions will be answered by our expert speakers! 

Speakers
Chief Operating Officer
Now Health International
Managing Director
WIS
Global Head of International Sales
Europ Assistance
13:00-14:00

Networking lunch

14:00-16:00

American Hospital Dubai Facility Tour

ITIC and American Hospital Dubai are delighted to extend an invitation to all ITIC Dubai attendees to tour their facilities, and meet with the teams who provide medical care to international patients in the region. Transport will be provided to and from The Oberoi.
19:00-23:59

ITIC Dubai Farewell Dinner sponsored by LGA Assistance

Galabeya Dinner! Embark on an evening of festive dining, dancing and entertainment aboard a luxury yacht as we set sail for a dinner cruise under the Dubai skies.

Sponsors

ITIC MENA 2022 Sponsors

Media Partner