Eva is an expert in aeromedical repatriation, healthcare insurance and medical assistance. Following a seven-year work and study spell in the Middle East, she started her career in international medical assistance and healthcare services, working in various roles for Europ Assistance and the Munich Re/ERGO Group. Some of her responsibilities included Head of Global Medical Provider Network and Key Account Manager for cutting edge projects in the fields of travel health insurance and government. Since 2013, she has been acting in executive roles in the air ambulance industry. She holds a BA in Healthcare and Social Management and an MBA in Digital Transformation. Eva speaks five languages, among them Arabic and she has won several awards for pioneering achievements in the aeromedical industry.

Lara Helmi is the Managing Director and co-founder of CONNEX Assistance Middle East, the leading provider of full service assistance in the region. Since its inception in 1999, Lara has led the company’s expansion to operate in 14 countries across the Middle East and Africa through a vast network of providers.

Jonathan Cooper (JC) is the managing director and founder of WIS Group Ltd; through its group companies WIS provides technology and marketing management solutions to insurers and distributors across the GCC that enables efficient distribution of travel related products. With a career spanning over 30 years in insurance, JC has worked with the world’s leading providers in the travel & retail sectors and crafted some of the most innovative and impactful customer solutions. JC has been based in Dubai for the last 9 years, has a passion for travel, and considers it his personal mission to improve traveller protection in the market, while realising the full commercial potential that this presents.