Laila Al Jassmi
CEO & Founder
Health Beyond Borders
Laila is the founder & CEO of Health Beyond Borders in Dubai. Health Beyond Borders is a bespoke Dubai based health care advisory firm focused on the following services; Healthcare Strategy and Research, Health Investment Facilitation, Healthcare Marketing and Business Development in UAE, Medical Tourism Consulting and advising. HBB can help your business navigate through the challenges and leverage the opportunities and bring considerable economic benefit in a sustainable and effective manner. Prior to this Laila was the CEO of Health Policy and Strategy sector at Dubai Health Authority (DHA). She was responsible for the development of the policy and legislation for the health system in the Emirate of Dubai driven from Dubai Strategic Plan (DSP). Overseeing the implementation of the DHA Health strategy and conducting sector planning and forecasting. She has extensive knowledge of the healthcare systems, Health reforms, strategic direction, planning and delivery of healthcare services. She was leading the process of Dubai health reform that took place in 2007, and the Dubai medical tourism initiative which was launched in 2012 to place Dubai in the world health tourism map. Laila is a graduate from the College of Allied Health Science, Kuwait University and secured her Masters in Executive Healthcare Administration with honorary from Zayed University in affiliation with state university of Arizona. She is a graduate of Sheikh Mohammed Bin Rashid Executive leadership program, and Sheikh Rashid Award for Scientific Outstanding . Laila was also awarded the Feigenbaum Excellence Leadership Award for " Women's leaders". Recently she is been awarded as one of the 50of “GCC Women leaders” by World CSR Day & World Sustainability in Dubai. Also Laila been awarded as one of the 50 Women in Health Care & Wellness in Mumbai, and one of the World's Greatest Women Achievers by URS Asia One.
Soraia Arroyo Lynch
Vice President of Marketing
Soraia joined GMMI in 1996 and has worked in many capacities from Account Management, Product Development, to Business Development and Marketing. In October 2014 Soraia was promoted to Vice President of Marketing & Client Accounts. Soraia is responsible for managing the GMMI brand of cost containment solutions and superior customer service across all marketing channels. Her commitment to quality and proven ability to improve work-flows and implement complex processes earned her the appointment of Quality Manager / ISO Management Representative for GMMI’s ISO 9001 : 2008 QMS in December 2012. Soraia's hands-on experience is backed by a solid business education: a Bachelor of Arts in International Business from Loras College, and an MBA from Nova Southeastern University. As a member of GMMI's Senior Management Team, Soraia brings with her vast experience in the international cost containment industry and managed care industry, and is part of a growing success of our company. She is fluent in English, Portuguese and Spanish.
Berna Atac Ökten
Chairman of the Board
Berna Atac Okten, has more than 17 years’ experience in investment and corporate banking and has worked in London, New York and Singapore. She has joined marm as Board Member in January 2016. She is responsible for marm's international relations as well as project development and investments. She holds a MBA from Erasmus Rotterdam School of Management, The Netherlands and BA in Political Science (Dean’s list) from Bilkent University, Ankara, Turkey.
Chief Commercial Officer – Dubai & Northern Emirates
National Health Insurance Company - Daman
Chief Commercial Officer – Dubai & Northern Emirates
National Health Insurance Company - Daman
Herve Bourel joined Daman in 2019 to lead the company’s commercial activities and network of medical service providers in Dubai and the Northern Emirates. He oversees the sales and medical facilities network in Dubai and the Northern Emirates. Additionally, he manages the after-sales and customer services; marketing and digital services throughout the UAE. Mr Bourel joins Daman with over 30 years of experience in the insurance industry having held multiple roles within the Munich RE Group A.G. and Allianz Group S.E. For over 20 years Mr Bourel has been a university lecturer at several leading intuitions throughout Germany and France, sharing his professional experiences and expertise. He has taught numerous subjects’ including Sales management and Health care systems & risk management, at universities including CNAM, University Leipzig, University Dauphine and Ifpass.
Irina Braun is a business psychologist and a business trainer. She is an executive partner of U-COACHING, an international cross-cultural consultancy with headquarter in Germany. Having almost 20 years experience in human development and effective communication field, Irina believes, that successful business starts from the ability to appreciate and to reconcile diversities. Being originally Russian, living in Germany, Irina discovered and turned to her passion cross-cultural intelligence. Together with her partners Irina helps global companies to understand and to optimize cultural issues, turning cross-cultural differences into advantages. Irina holds a degree in Pedagogy and Psychology from the University of Kaluga-city.
Head Of Sales, Middle East Business Unit
Head of International Travel Development - Insurance
Jonathan Cooper (JC) is the Head of Commercial – SmartDelay & Travel Insurance for Collinson, a global leader in loyalty and benefits and trusted partner behind many of the world’s leading financial services, airline, hotel and retail brand’s loyalty initiatives, insurance, customer benefits and reward programmes. He is also the founder of Worldwide Insurance Solutions DMCC, a marketing company based in Dubai, that works with insurers and distributors to efficiently bring to market a range of travel related products. With a career spanning over 30 years in insurance, JC has worked with the world’s leading providers in the travel & retail sectors and crafted some of the most innovative and impactful customer solutions. JC has been based in Dubai, UAE for the last 6 years, has a passion for travel insurance and considers it his personal mission to improve traveler protection in the market.
Business Development Manager
Charlotte Estipular is the Business Development Manager of LGA Assistance and leads the organization across all its geographies. Charlotte has more than 10 years of experience in customer service and operations across industries like Health Insurance Sector, Academe, and Financial Services. Prior to joining LGA, Charlotte has worked with Hinduja Global Solutions through Humana, one of the biggest Insurance Companies in United States of America. Charlotte holds a post-graduate degree in Management from the Polytechnic University of the Philippines and gained her Master’s degree in Public Administration from the same university with significant level of high academic achievement.
CONNEX Assistance Middle East
Partner & Head of Insurance
BSA Ahmad Bin Hezeem & Associates LLP
Simon is a Partner and Head of Insurance at our Dubai office. Previously Head of Kennedys’ Corporate and Regulatory Insurance MENA practice, he is a qualified barrister who was called to the Bar in 1998, practicing commercial and company law matters in the English courts. A specialist in international health regulation and health insurance law as well as general corporate law, Simon advises insurance companies and intermediaries on placement of risks and products in foreign markets including underwriting agents and brokers. He has extensive experienced in corporate insurance transactional work including setting up international insurers and agents in foreign markets through local incorporation, reinsurance arrangements and partnering with local licensed primary insurers in all lines of insurance, specifically life and health. With nearly 20 years’ experience representing international insurers and international intermediaries in the insurance markets globally, Simon is a member of the DIFC Insurance Association and sits on the Regulatory and Life & Health committees. He holds a BA(Hons) from Sheffield University and LLB(Hons) from the University of Hertfordshire.
Head of Market Development - EMEA
Generali Global Health
Richard entered the world of private medical insurance in 1999 with a customer service role at AXA PPP healthcare. He progressed through various roles within operations until moving for provider management in 2005 and then into the international healthcare sphere in 2009 which created the opportunity for a number of years in Asia as the Regional Relationship Manager for AXA PPP International. Returning to the UK in 2014 Richard moved to the fledgling Generali Global Health as Head of Client Services before becoming the Head of Market Development and Distribution Partners in 2018. Richard has a range wide experience in Operations, Provider Management, Relationship and Distribution Management
Fatih Mehmet Gul
Chief Operating Officer
Fakeeh University Hospital
Dr. Fatih Mehmet GUL Chief Operating Officer Fakeeh University Hospital A Senior Executive Physician, Dr. Gul spent several years in healthcare business development and management for Clinic operation development, medical recruitment, business development and management International medical services (medical tourism, assistance, evacuation, repatriation) On-Site / remote medical services (occupational health, onshore – offshore clinic management) Having had the opportunity to become affiliated with different countries and cultures, Dr. Gul holds significant experience in health, insurance, aviation sectors, mainly in the Middle East and North Africa region. Dr. Gul is passionate for CSR & Sustainability and founder and Executive Director of CSR Middle East platform (2005) leading thousands of corporate members on their regional initiatives. Dr. Gul is on the prestigious list of 2011 TOP 100 THOUGHT LEADERS in Europe and the Middle East.
CEO & Founder
Temos International Healthcare Accreditation
Dr. Claudia Mika is the Founder and CEO of Temos International Healthcare Accreditation, a German-based international accreditation body. Claudia brings years of dedication to developing and improving the Temos accreditation programs, assessing hospitals, clinics, rehabilitation centers, reproductive care centers, and dental clinics worldwide. Having worked globally with healthcare providers, she has first-hand experience in building quality management systems as well as international patient departments from Brazil to the Philippines. With her team of experts in clinical and non-clinical services, Dr. Mika has created accreditation programs for hospitals and clinics that cater to domestic and international patients across a wide spectrum of healthcare disciplines. She actively participates in the accreditation process, spending time with clients to share her years of experience with the Continuous Quality Improvement process that is at the heart of successful accreditation. Her commitment to quality outcomes, patient safety, risk reduction, and the patient experience as well as her track record for excellence and innovation is mirrored by the accreditation standards; always aiming at adding value for the users of the standards. Dr. Mika is regularly invited to international Conferences and advises different associations and governmental institutions regarding quality related topics, patient experience and international patient management. She is the Vice Chairwoman of the Diplomatic Council Healthcare Forum, supported the 2018 Dubai Health Authority (DHA) Medical Tourism Conference as a member of the Scientific Board and has been a judge for the International Medical Travel Awards since 2013. In 2017, Dr. Mika was awarded the Dr. Sanjiv Malik Lifetime Award for her significant contribution to the development of the medical travel sector. In 2019, Dr. Mika successfully spearheaded the rigorous process of submitting Temos standards for accreditation by the International Society for Quality in Health Care (ISQua now known as IEEA) to firmly cement Temos’ place among the world’s elite international accreditation organizations.
Now Health International
Zahir is the global Managing Director of Now Health International. He was previously Managing Director of Asia Pacific, the Middle East and Africa prior to his promotion in 2018. In his role he is responsible for P&L management and the company’s overall growth strategy as the business continues to expand into new markets. Zahir carries 18 years experience in the insurance sector and has lived and work across three continents and with more than 21 countries. He has particular expertise in P&L management, strategy, underwriting, risk management, contract negotiation, restructuring, acquisitions, distribution management and talent development. Zahir has a proven track record in building businesses and driving profitable growth.
Dr. Raza Siddiqui
Arabian Healthcare Group
Head Accident and Sickness
Present designation – Head accident and sickness – Zurich Canada Employed with Zurich since 2011 Previous employer AIG Total 30 Years + experience. First 12 years in travel industry airlines GDS etc. Rest in personal lines insurance specially in retail distribution space. Previous designation was Head of business development – Global travel insurance and Airlines partnership with Zurich Insurance Company
Global Healthcare Accreditation
Karen Timmons, Chief Executive Officer of the Global Healthcare Accreditation® (GHA) Program, leads an innovative and inaugural healthcare accreditation program designed specifically for healthcare organizations seeking to elevate the quality, patient experience, and excellence of care provided to medical travel, medical tourism and/or international patients. The program focuses specifically on an organization’s Medical Travel Care Continuum, encompassing the entire pathway of medical travel, as well as setting high expectations for transparency and cultural sensitivity. GHA’s Standards for Medical Travel Services were accredited in 2019 by the International Society for Quality in Health Care’s IEAA Program, thereby providing assurance to patients, insurers, ministries of health, and other stakeholders that an organisation’s medical travel services have undergone a rigorous evaluation against the highest international benchmarks for accreditation entities and are focused on both international best practices in medical travel and continuous improvement. Timmons is an internationally known expert in accreditation, healthcare quality and safety processes, having previously served as President and CEO of Joint Commission International (JCI), Chief Operating Officer of The Joint Commission, and Global Patient Safety Officer for Det Norske Veritas (DNV). Timmons has served as chairperson in the following areas for the World Health Organization (WHO): Chair for the WHO Collaborating Centre on Patient Safety Solutions, Chair for the WHO High 5 Steering Committee, and Chair of the WHO HIV Quality of Care Working Group on HIV-AIDS. She has also served on the Global Health Advisory Council for the Institute for Healthcare Improvement (IHI) and is a past board member and treasurer for the International Society of Quality Assurance (ISQua) as well as a past board member of Planetree, an organization focused on patient-centered care. Currently, Timmons serves on the Board of Directors of LaRabida Children’s Hospital in Chicago. Timmons received her Master in Business Administration (MBA) from Kellogg School of Management at Northwestern University, her MA from Fairfield University, Fairfield, Ct, and her BS from the University of Connecticut, Storrs, CT.
Regional Managing Director, MENA
Mark Troy, Regional Managing Director of the MENA Region for International SOS, is responsible for managing businesses across the Middle East and North Africa. With more than 25 years’ experience in the provision of medical services, Mr. Troy assists companies in assessing health and security risks and delivering high-level medical and security services to employees working in some of the most remote and difficult environments in the world. With more than twenty years living in West Africa, Mr. Troy completed five years of service on the Board of Directors of the American International School of Lagos having served as Board President for four years. Prior to joining International SOS in 2001, Mr. Troy founded and managed a medical services consulting company in West Africa for eight years. The company continues to provide health and social services to approximately 25,000 people. Previously, Mr. Troy served in the United States Peace Corps as a Public Health Volunteer in West Africa for two years. Mr. Troy holds a Bachelor of Arts degree in Business Administration from Austin College in Sherman, Texas. He speaks French and Spanish and currently resides with his wife and daughter in Dubai.