SOMETHING FOR EVERYONE

Browse sessions, networking opportunities and all the other exciting activities ITIC has planned!
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  • Sun 27 Oct
  • Mon 28 Oct
  • Tue 29 Oct
  • Wed 30 Oct
  • Thu 31 Oct

TIME

LOCATION

SESSION DETAILS

SPEAKERS

14:00-16:00

Registration opens

Stop by the registration desk to collect your ITIC Global attendee bag and make your way to the networking area where exhibitors from across all sectors of operational support are ready to meet you!

18:00-19:30

New attendees welcome reception sponsored by ITIJ

Calling all new ITIC attendees! This is the chance for you to mingle with other newbies ahead of the busy week.

This event is by invitation only. New attendees will receive their invite via email closer to the event.

07:00-20:00

Monday at ITIC Global

The first full day of ITIC Global 2019!

Stop by the registration desk to collect your ITIC Global attendee bag and make your way to the networking area where exhibitors from across all sectors of operational support are ready to meet you and get down to business.

Sessions begin at 11 with a focus on fraud.

The main event today is the unmissable official ITIC Global Welcome Reception. All attendees gather to kick-off our truly global industry gathering.

07:00-07:45

ITIC Malta running club sponsored by LifeFlight International & EMA Global

ITIC Global running club sponsored by Lifeflight international and EMA Global is back! Enjoy a relaxed 5k run, taking in Malta’s scenic bayside vistas!

Want to join? Email the team on info@itic.co to book your place!

09:00

Registration & exhibition opens

The team will be available at the registration desk throughout the conference.

10:00-10:30

Welcome coffee break sponsored by Global Guardian

Pick up your conference attendee badge, grab a coffee and start networking!

11:00-12:30

Room 1

Supplier fraud and abusive practices

This session will identify regions of particular concern to insurance providers, including Central and South America, Nepal and Africa. Fraud experts will discuss the kinds of issues they are experiencing from suppliers to the industry and share cases that demonstrate how such fraud can be recognised by insurance and assistance partners, as well as methods of deterring clients from attempting the same.

Carol Foley

Co-founder | Fairmount International

Dr Sundeep Dhillon MBE

Chief Medical Officer | MAPFRE

James Page

Senior Vice President and Chief Administrative Officer | AIG

12:30-13:30

Networking lunch

13:30-15:00

Room 1

Insurer counter-fraud efforts

This session will involve a panel of experts who specialise in the identification and detection of fraudulent activity. During the session, they will discuss the innovative use of new technologies such as artificial intelligence, the importance of industry knowledge sharing, and the need to constantly update training protocols. Speakers will discuss the most effective techniques to detect and combat fraud, as well as the dangers of claims automation, which could be used and abused by fraudsters as a means to submit multiple low-value claims.

Steve Paton

Head of Anti-Fraud Services EU | Verisk

Estelle Lebar

Global Offering Leader, Travel Insurance & Assistance | Shift Technology

Yury Kuvshinov

CEO | Mains Lab

15:00-15:30

Coffee break sponsored by Global Guardian

15:30-17:00

Room 1

EURAMI board meeting

This is a closed meeting for EURAMI board members only. For more information, contact the EURAMI team.

18:00-20:00

The official ITIC Malta Welcome Reception sponsored by New Frontier Group

This event needs no introduction to those who have attended an ITIC Global conference before. However, if this is your first time attending, you are in for a treat. Over 900 of our industry’s leaders, all in one place, ready to network. Details coming soon…

07:00-17:00

Tuesday at ITIC Global

Tuesday is a full day conference sessions at ITIC Global. Get ready for experts operating across all sectors of the travel and health insurance industry sharing their insights in topical panel debates and interactive sessions. With plenty of time for networking built into the ITIC program, take advantage of networking breaks to connect with suppliers exhibiting their services and key contacts. The evening is free to allow you to plan your own dinner meetings and entertainment!

07:00-07:45

ITIC Malta running club sponsored by LifeFlight International & EMA Global

ITIC Global running club sponsored by Lifeflight international and EMA Global is back! Enjoy a relaxed 5k run, taking in Malta’s scenic bayside vistas!

Want to join? Email the team on info@itic.co to book your place!

09:00-09:30

Pre-conference coffee sponsored by Global Guardian

Meet your exhibitors and grab a coffee before the busy day!

09:30-11:00

Room 2

Air ambulance pricing: drivers and cost-saving options for operators and payers

This session will examine pricing structures in the air ambulance industry, considering the driving forces behind high prices, the value for money that insurance companies are getting if they choose a provider that has invested in accreditation, and the potential savings that could be made through forging industry partnerships.

Roylen Griffin

Executive Director | NAAMTA

Dr Cai Glushak MD

International Medical Director and Chief Medical officer | AXA Partners

Dr Bettina Vadera

Chief Executive & Medical Director | AMREF

10:00-11:30

Room 1

Mental health coverage and assistance

While some travel insurance markets have embraced – and indeed legislated for – mental health coverage, others are lagging behind. Are policies in different regions fit for purpose when it comes to mental health coverage, and will the creeping legalisation of drugs mean vulnerable travellers may try substances they wouldn’t otherwise? When it comes to providing assistance services to travellers suffering from a mental illness episode, what are the key considerations that should be given to these clients and their families to ensure they are offered the appropriate care and repatriation service?

Dr Mitesh Patel

Medical Director UK | Aetna International

Dr. Arthur Zulficarov

General Manager | Global Voyager Assistance Russia

Brad Dance

Chief Customer Officer | TUGO Insurance

11:00-13:00

Room 2

Cost containment challenges and solutions: Interactive forum

A new introduction for 2019, the Cost Containment Forum gives industry experts a chance to showcase their cost containment solutions and innovative ideas to tackle the issue of increasing medical costs around the world. Regional differences in cost containment challenges, and the methods used to overcome these, provide an opportunity for experts to demonstrate how local knowledge and understanding of regional process can change the value that payers are getting from service providers. Cases to be discussed include:

  • Tender payments – a classic negotiation tool, but at what cost? Risks and benefits of such payments will be analysed. (Gregory Marsella, New Frontier Group)
  • The practicalities of automated cost control (Natalya Butakova, AP Companies)
  • Cost avoidance and hospital substitution in Southeast Asia (Amy Vilalobos, nib Health Funds)
  • Cost control through early repatriation and dynamic medical case management (Dr Eugene Delaune, GMMI)

 

Gregory E. Marsella

Corporate Counsel | New Frontier Group

Natalya Butakova

Business Development Manager | AP Companies Global Solutions

Dr Eugene Delaune

Chief Medical Officer | GMMI, Inc. - Generali Global Assistance

Amy Villalobos

Head of Case Management and Assistance Services | nib Health Funds

11:30-12:00

Coffee break sponsored by AIG

12:00-13:00

Room 1

Short and long-term health risks

The health risks facing long-term expats, business and short-term leisure travellers are varied, depending on trip duration, destination and pre-travel risk mitigation procedures (or lack thereof). Experts from global organisations will identify current risks to these different groups, looking at both physical and mental wellbeing, and assess the value of pre-travel health and risk assessments.

Dr Laurent Taymans

Regional Medical Director | International SOS

Dr Charlie Easmon

Medical Director | Your Excellent Health Service

13:00-14:00

Networking lunch with lunchtime wine sponsored by World Travel Protection

14:00-15:30

Room 1

Medical Directors’ Forum

Navigating medical ethics, conflicts of interest, financial constraints and challenging medical decisions.

The Medical Directors’ Forum at ITIC Global gives a unique chance to medical professionals and international assistance company staff to share cases that offer opportunities for learning and improvement for the industry.

This year, cases discussed will include:

  • Patient repatriation following surgery in a medical tourism destination (Dr Ferial Ladak, GlobalExcel Management)
  • The difficulties encountered when a patient’s condition deteriorated and a new medevac plan had to be put in place (Dr Simon Forrington, Capital Air Ambulance)
  • Medevac of a young patient with severe malaria (Charles Crawshaw, ACE Air & Ambulance)
  • Religious considerations for a patient who refused blood products (Dr Yann Rouad, Airlec Espace)
  • A palliative repatriation that went awry (Dr Thomas Buchsein, FAI rent-a-jet)

Medical Directors’ Forum

Dr Charles Crawshaw

Medical Director | Ace Air & Ambulance

Dr Simon Forrington

Medical Director | Capital Air Ambulance

Dr Yann Rouaud

Group Medical Director | AIRLEC Ambulance

Dr Ferial Ladak

Medical Director | Global Excel Management

Dr Cai Glushak MD

International Medical Director and Chief Medical officer | AXA Partners

Dr Thomas Buchsein

Medical Director | FAI rent-a-jet AG

14:00-15:30

Room 2

Workshop: Insurtech

This workshop offers attendees a chance to share insights into how technology can improve business working processes. While our software solutions may not be able to solve all the industry’s problems with relation to timely communication and exchange of patient information, it can certainly aid in ensuring more cohesive working practices across different companies. Artificial intelligence is being introduced into the insurance community with new applications throughout the customer journey; but its potential role in the security and assistance business has yet to be fully realised – find out more from our industry experts.

Estelle Lebar

Global Offering Leader, Travel Insurance & Assistance | Shift Technology

Berna Ataç Ökten

Chairman of the Board Marm Assistance & Member of ARC Group Advisory Board

15:30-17:00

Room 2

EURAMI members meeting

This is a closed meeting for EURAMI members. For more information, contact the EURAMI team.

15:30-16:00

Coffee break

21:30-23:59

Karaoke and Networking Evening hosted by Commercial Medical Escorts

ITIC’s worst kept secret – join us in the Carissa Piano Bar at the InterContinental Hotel for a night of music (and lots of laughter)! Come along and sing your heart out to your favourite songs.

07:00-17:00

Wednesday at ITIC Global

Another full day of educational conference sessions with experts from the travel and health insurance industry ready to take your questions and share their experiences operating in global travel and health insurance. More opportunities to connect with key contacts over coffee breaks and lunch.

07:00-07:45

ITIC Malta running club sponsored by LifeFlight International & EMA Global

ITIC Global running club sponsored by Lifeflight international and EMA Global is back! Enjoy a relaxed 5k run, taking in Malta’s scenic bayside vistas!

Want to join? Email the team on info@itic.co to book your place!

09:00-09:30

Pre-conference coffee sponsored by Global Guardian

Meet your exhibitors and grab a coffee before the busy day!

10:00-11:00

Room 1

Insurance premiums – are they right?

An oversupply of providers and a competitive, cost-focused marketplace have resulted in downward pressure on premiums, but is this sustainable? Experts in this session will consider the current risk rating models used by underwriters and ask if these are still correct, given the challenges faced by the travel and health insurance sector regarding ever-increasing prices for medical treatment. Are there some destinations that are simply becoming uninsurable, or can a sufficiently large risk pool balance the books?

John Armstrong

Head of Actuarial | Allianz Care

Will McAleer

President | WTP

10:00-10:30

Room 2

Data security concerns & solutions

The risks to business travellers and how companies can mitigate these through the use of VPNs and other strategies.

Dale Buckner

President / CEO | Global Guardian

10:30-11:00

Room 2

Can other countries apply the learning from the accountable care movement in the USA?

The accountable care movement has taken hold in the USA. Aetna will draw on its experience from building and running over 75 accountable care organisations in the USA to consider broader application. We will set out the benefits and key success factors. Finally we will explore a few case studies from around the world where countries have leveraged similar models to improve care and outcomes for patients

In this session you will learn:
• Detail of accountable care in the USA
• Key success factors on the journey to value based care
• How to apply learning from the USA to other health systems

John Lee

Executive Director - Global Business Transformation | AETNA

11:00-11:30

Room 2

Healthcare insurance and fraud trends

The presentation will focus on healthcare fraud, movements in healthcare insurance in the US and internationally, as well as trends in reinsurance.

Michael L. Frank

President & Actuary | Aquarius Capital

11:00-12:00

Coffee break

11:30-13:00

Room 1

Insurance premiums continued

The challenge of balancing the low premiums that customers desire and the high costs that can ensue from medical claims is ongoing for insurers, and new tactics are evolving to meet this challenge head on. Risk rating models, exclusions and lead-time pricing are just some of the strategies that travel insurers can employ to control costs and keep premiums low for consumers.

Meanwhile, technology is having dramatic effects on costs for insurance companies; but how quickly can an investment in technology lead to significant savings for insurers, and ultimately, their customers?

Sabrina Chisholm

Director | Travel Salvage Ltd

Michael Tauber (M.COM & B.COM)

CEO & Managing Director | International Rescue Services

Pawel Sieczkiewicz

CEO | Telemedi.co

11:30-13:00

Room 2

Improving the air ambulance commissioning process

This session would look at the possible pitfalls, miscommunication, assumptions and other mistakes commonly made during the air ambulance ordering process, all of which can result in conflicts and mistakes, endangering the mission and the patient.

Dr Eugene Delaune

Chief Medical Officer | GMMI, Inc. - Generali Global Assistance

Eva Kluge

Chief Commercial Officer | Air Alliance Medflight GmbH

Patrick Schomaker

Director of Sales & Marketing | European Air Ambulance

13:00-14:00

Networking lunch

14:00-17:00

Room 1

Air Ambulance & Medical Assistance Forum

Communication is at the heart of every successful relationship, and this Forum offers the best opportunity yet for open and blame-free dialogue between air ambulance and assistance companies to review cases, identifying breakdowns in the process and acting to remedy them.

The ITIC Global Air Ambulance & Medical Assistance Forum provides an opportunity for industry professionals to exchange ideas about treatment pathways, looking at complex medical repatriation cases that necessitated additional organisation and co-ordination.

Cases to be reviewed include:

  • Repatriation from Nepal to Malaysia where the air ambulance failed to appear (Dr Winston Jong, EMA)
  • Medevac of overdose patient with substance abuse issues (Joan Ndirangn, AMREF Flying Doctors)
  • Complex evacuation from a high-risk area with visa problems (Eva Kluge, Air Alliance MedFlight, Mike Asimos, Aspen Medical International)
  • Evacuation of a critically ill patient from Iraq (Dr Frans Bernhardt, RMSI)

Dr Alex Veldman

Medical Director | Jetcall Air Ambulance

Soumendu Pattnaik

Aviation Manager | Aspen Medical International

Dr Bettina Vadera

Chief Executive & Medical Director | AMREF

Eva Kluge

Chief Commercial Officer | Air Alliance Medflight GmbH

Dr Franz Bernhardt

Chief Medical Officer | RMSI

Dr Winston Jong

Group Medical Director and Group CEO | EMA Global

Melanie Veloso

COO | MSH International/Ingle International

14:00-15:30

Room 2

Workshop: Traveller security

Whether it is first responders to natural disasters, leisure or HNW business travellers, there is no doubt that the risks faced by the travelling public are changing. Businesses are expanding their horizons and expecting more from their employees, but are they briefing them correctly and training them sufficiently? Our speakers will cover issues such as pre-travel briefings, the risks of the sharing economy, access to healthcare in extreme environments and solo traveller security.

Juan Peña Núñez

Business Development & Account Director – Insurance Markets | Healix International

Saul Shanagher

Director | beTravelwise

Bruce McIndoe

President & Founder | WorldAware

15:30-16:00

Coffee break

09:00-23:59

Thursday at ITIC Global

Our final day at ITIC Global puts networking pride of place. Enjoy a networking brunch and catch up with your key targets before the week is over.

Industry insights are shared, with case studies on all sectors of travel and health operations offering a fantastic learning opportunity.

And last but by no means least, ITIC Global concludes with the finale dinner and the ITIJ Awards!

09:30-11:00

Room 1

Provider Network Forum

Payor and provider panels will lead the discussion, audience participation is encouraged!

Panel 1 – Insurers and Providers – Working together to manage costs and administration.

Insurers manage rising healthcare costs with higher premiums and more complex terms & conditions. Providers are pressured by insurers to provide direct billing and coordinate beds, but complex terms & conditions can increase hospital administration costs and risk of unpaid invoices. A panel of payers and providers will seek better understanding of the forces driving higher costs and discuss possible solutions, including new technology, new healthcare delivery approaches and alternative payment models.

Panel 2 – Mexico – Cross Border Billing and the Impact to the International Insurance Industry.

Some medical providers in Mexico are outsourcing their billing for international patients/insurers to external parties in the US, resulting in some cases in significantly higher costs. The panel with participation from the audience will discuss what is being done to manage this crisis – what tactics have been effective? How is this affecting which hospitals are included in insurer networks? How is this affecting premiums and tourism in Mexico?

Laura Hilton

Rory O'Gara

Vice President, Medical Provider Management Americas | Allianz Partners

10:00-12:00

Networking brunch

Hosted at the heart of the ITIC networking space, gather with your new conference friends and enjoy brunch and the chance to fit in those all important meetings!

11:00-11:30

Room 1

Medical and Dental Claims Fraud – training for claims handlers

Phil will begin by showing the propensity for fraud in certain high-risk destinations that are popular with tourists seeking cosmetic surgery and dental procedures. The presentation will demonstrate the importance of detailed audits, identify key fraud indicators and equip claims handlers with the skills they need to recognize potentially fraudulent claims.

Phil Peart

General Manager Travel Claim Investigations | MJM Corporate Risk Services

11:30-12:00

Room 1

Industry insights: Complex repatriation of mortal remains

Case Study of the repatriation of an Israeli Motorcyclist: from dust have you come and to dust you shall return.

Following a motorcycle accident in South America, the mortal remains of an Israeli tourist had to be repatriated to his home country. With religious considerations top of the agenda, a complex set of actions had to be taken, co-ordinated, and then modified, following regulatory concerns.

 

Eitan Kariv

CEO | Menuha Laad Ltd

19:00-23:59

ITIC Finale Dinner and ITIJ Awards

The ITIC Global Finale Dinner is a black-tie gala evening which plays host to the annual ITIJ Awards ceremony. Join the industry in celebrating excellence in the world of travel and health insurance!