SOMETHING FOR EVERYONE

Browse sessions, networking opportunities and all the other exciting activities ITIC has planned!
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  • Mon 28 Oct
  • Tue 29 Oct
  • Wed 30 Oct
  • Thu 31 Oct

TIME

LOCATION

SESSION DETAILS

SPEAKERS

09:00

Registration & welcome coffee break

Pick up your conference attendee badge, grab a coffee and start networking!

The team will be available at the registration desk throughout the conference.

09:00-20:00

Monday at ITIC Global

The first full day of ITIC Global 2019!

Stop by the registration desk to collect your ITIC Global attendee bag and make your way to the networking area where exhibitors from across all sectors of operational support are ready to meet you and get down to business.

Sessions begin at 11 with a focus on fraud.

The main event today is the unmissable official ITIC Global Welcome Reception. All attendees gather to kick-off our truly global industry gathering.

11:00-12:30

Room 1

Supplier fraud and abusive practices

This session will identify regions of particular concern to insurance providers, including Central and South America, Nepal and Africa. Fraud experts will discuss the kinds of issues they are experiencing from suppliers to the industry and share cases that demonstrate how such fraud can be recognised by insurance and assistance partners.

12:30-13:30

Networking lunch

13:30-15:00

Room 1

Insurer counter-fraud efforts

This session will involve a panel of experts in the identification and detection of fraudulent activity, from through the innovative use of new technologies such as artificial intelligence, and importance of industry experience. Speakers will discuss the most effective techniques to detect and combat fraud – are different countries using different tactics? – as well as the techniques employed by other lines of insurance business and what travel insurers can learn from them.

15:00-15:30

Coffee break

15:30-17:00

Room 1

EURAMI board meeting

This is a closed meeting for EURAMI board members only. For more information, contact the EURAMI team.

18:00-20:00

The official ITIC Malta Welcome Reception

This event needs no introduction to those who have attended an ITIC Global conference before. However, if this is your first time attending, you are in for a treat. Over 900 of our industry’s leaders, all in one place, ready to network. Details coming soon…

09:00-17:00

Tuesday at ITIC Global

Tuesday is a full day conference sessions at ITIC Global. Get ready for experts operating across all sectors of the travel and health insurance industry sharing their insights in topical panel debates and interactive sessions. With plenty of time for networking built into the ITIC program, take advantage of networking breaks to connect with suppliers exhibiting their services and key contacts. The evening is free to allow you to plan your own dinner meetings and entertainment!

10:00-11:30

Room 1

Mental health coverage and assistance

While some travel insurance markets have embraced the need for mental health coverage, others are lagging behind. Are policies in different regions fit for purpose when it comes to mental health coverage, and will the creeping legalisation of drugs could mean vulnerable travellers try substances they wouldn’t otherwise – what is the current thinking on coverage and assistance issues related to drug use?

11:30-13:00

Room 2

Cost containment challenges and solutions: Interactive forum

Regional differences in cost containment challenges, and the methods used to overcome these, provide an opportunity for experts to demonstrate how local knowledge and understanding of regional process can change the value that payers are getting from service providers.

To apply for a chance to present in this forum, email the team at events@itic.co

11:30-12:00

Coffee break

12:00-13:00

Room 1

Short and long-term health risks

The health risks facing long-term expats, business and short-term leisure travellers are varied, depending on trip duration, destination and pre-travel risk mitigation procedures (or lack thereof). Experts from global organisations will identify current risks to these different groups, and assess the value of pre-travel health and risk assessments.

13:00-14:00

Networking lunch

14:00-15:30

Room 1

Medical Directors’ Forum

Navigating medical ethics, conflicts of interest, financial constraints and challenging medical decisions.

The Medical Directors Forum at ITIC Global is your opportunity to review clinically challenging medical cases with your international peers, particularly those where treatment decisions were controversial.

Share your most difficult cases for discussion.

14:00-15:30

Room 2

Workshop: Insurtech

How can technology improve business working processes? Are software solutions going to solve all the industry’s problems with relation to timely communication and exchange of patient information?

15:30-17:00

Room 2

EURAMI members meeting

This is a closed meeting for EURAMI members. For more information, contact the EURAMI team.

15:30-16:00

Coffee break

09:00-17:00

Wednesday at ITIC Global

Another full day of educational conference sessions with experts from the travel and health insurance industry ready to take your questions and share their experiences operating in global travel and health insurance. More opportunities to connect with key contacts over coffee breaks and lunch.

09:30-11:00

Room 1

Insurance premiums – are they right?

An oversupply of providers and a competitive, cost-focused marketplace have resulted in downward pressure on premiums, but is this sustainable? Experts in this session will consider the current risk rating models used by underwriters and ask if these are still correct, given the challenges faced by the travel and health insurance sector regarding ever-increasing prices for medical treatment.

10:00-10:30

Room 2

Data security concerns & solutions

The risks to business travellers and how companies can mitigate these through the use of VPNs and other strategies.

10:30-11:00

Room 2

Brexit?

Cross-border assistance, visa/customs concerns for the movement of patients.

11:00-11:30

Room 2

Healthcare insurance and fraud trends

The presentation will focus on healthcare fraud, movements in healthcare insurance in the US and internationally, as well as trends in reinsurance.

11:00-11:30

Coffee break

11:30-13:00

Room 1

Insurance premiums continued

What are the primary tactics that insurers can make use of to keep premiums as low as possible so that policies are still attractive to customers? Claims payments rates in the industry are generally excellent, despite some customer perceptions, so how can the industry maintain its claims acceptance ratio while keeping costs down?

13:00-14:00

Networking lunch

14:00-15:30

Room 1

Air Ambulance & Medical Assistance Forum

This session will be interactive, with speakers from the insurance, assistance and air ambulance sector coming together to create a better understanding of how the different businesses can work together more effectively to achieve the common goal of safe patient transports for reasonable costs. The need to build high-quality partnerships will be one of the issues under discussion, with the aim of informing, educating and building trust between the stakeholders

14:00-15:30

Room 2

Workshop: Traveller security

Whether it is first responders to natural disasters, leisure or HNW business travellers, there is no doubt that the risks faced by the travelling public are changing. Businesses are expanding their horizons and expecting more from their employees, but are they briefing them correctly and training them sufficiently?

15:30-16:00

Coffee break

09:00-23:59

Thursday at ITIC Global

Our final day at ITIC Global puts networking pride of place. Enjoy a networking brunch with the exhibitors and catch up with your key targets before the week is over.

Industry insights are shared, with case studies on all sectors of travel and health operations offering a fantastic learning opportunity.

And last but by no means least, ITIC Global concludes with the finale dinner and the ITIJ Awards!

09:30-10:30

Room 1

Provider Network Forum

This will be a more informal session, run by an experienced network manager, in which hospitals, clinics and insurance partners will be able to discuss issues in network management, identifying common themes with problems and solutions.

10:00-12:00

Networking brunch

Hosted at the heart of the ITIC networking space, gather with your new conference friends and enjoy brunch and the chance to fit in those all important meetings!

10:45-12:15

Room 1

Industry insights

Does your company have a unique and challenging case study to share? Whether your business is travel insurance, medical transportation, assistance services, repatriation, healthcare or medical tourism, the opportunity to gain a unique industry insight can be invaluable. Submit your case study to Team ITIC events@itic.co

 

19:30-23:59

ITIC Finale Dinner and ITIJ Awards

The ITIC Global Finale Dinner is a black-tie gala evening which plays host to the annual ITIJ Awards ceremony. Join the industry in celebration!