Registration & welcome coffee break
Pick up your conference attendee badge, grab a coffee and start networking!
The team will be available at the registration desk throughout the conference.
Monday at ITIC Global
The first full day of ITIC Global 2019!
Stop by the registration desk to collect your ITIC Global attendee bag and make your way to the networking area where exhibitors from across all sectors of operational support are ready to meet you and get down to business.
Sessions begin at 11 with a focus on fraud.
The main event today is the unmissable official ITIC Global Welcome Reception. All attendees gather to kick-off our truly global industry gathering.
Supplier fraud and abusive practices
This session will identify regions of particular concern to insurance providers, including Central and South America, Nepal and Africa. Fraud experts will discuss the kinds of issues they are experiencing from suppliers to the industry and share cases that demonstrate how such fraud can be recognised by insurance and assistance partners.
Insurer counter-fraud efforts
This session will involve a panel of experts in the identification and detection of fraudulent activity, from through the innovative use of new technologies such as artificial intelligence, and importance of industry experience. Speakers will discuss the most effective techniques to detect and combat fraud – are different countries using different tactics? – as well as the techniques employed by other lines of insurance business and what travel insurers can learn from them.
EURAMI board meeting
This is a closed meeting for EURAMI board members only. For more information, contact the EURAMI team.
The official ITIC Malta Welcome Reception
This event needs no introduction to those who have attended an ITIC Global conference before. However, if this is your first time attending, you are in for a treat. Over 900 of our industry’s leaders, all in one place, ready to network. Details coming soon…
Tuesday at ITIC Global
Tuesday is a full day conference sessions at ITIC Global. Get ready for experts operating across all sectors of the travel and health insurance industry sharing their insights in topical panel debates and interactive sessions. With plenty of time for networking built into the ITIC program, take advantage of networking breaks to connect with suppliers exhibiting their services and key contacts. The evening is free to allow you to plan your own dinner meetings and entertainment!
Mental health coverage and assistance
While some travel insurance markets have embraced the need for mental health coverage, others are lagging behind. Are policies in different regions fit for purpose when it comes to mental health coverage, and will the creeping legalisation of drugs could mean vulnerable travellers try substances they wouldn’t otherwise – what is the current thinking on coverage and assistance issues related to drug use?
Chief Customer Officer | TUGO Insurance
Air Ambulance Pricing: drivers and cost-saving options for operators and payers
This session would examine pricing structures in the air ambulance industry, considering the driving forces behind high prices, the value for money that insurance companies are getting if they choose a provider that has invested in accreditation, and the potential savings that could be made through forging industry partnerships.
Cost containment challenges and solutions: Interactive forum
Regional differences in cost containment challenges, and the methods used to overcome these, provide an opportunity for experts to demonstrate how local knowledge and understanding of regional process can change the value that payers are getting from service providers.
1/3 – Innovative and robust approach to cost containment and cost control of medical expenses. Practicalities of automated cost containment tool.
To apply for a chance to present in this forum, email the team at firstname.lastname@example.org
Business Development Manager | AP Companies Global Solutions
Short and long-term health risks
The health risks facing long-term expats, business and short-term leisure travellers are varied, depending on trip duration, destination and pre-travel risk mitigation procedures (or lack thereof). Experts from global organisations will identify current risks to these different groups, and assess the value of pre-travel health and risk assessments.
Medical Director | Your Excellent Health Service
Medical Directors’ Forum
Navigating medical ethics, conflicts of interest, financial constraints and challenging medical decisions.
The Medical Directors Forum at ITIC Global is your opportunity to review clinically challenging medical cases with your international peers, particularly those where treatment decisions were controversial.
Share your most difficult cases for discussion.
How can technology improve business working processes? Are software solutions going to solve all the industry’s problems with relation to timely communication and exchange of patient information?
EURAMI members meeting
This is a closed meeting for EURAMI members. For more information, contact the EURAMI team.
Wednesday at ITIC Global
Another full day of educational conference sessions with experts from the travel and health insurance industry ready to take your questions and share their experiences operating in global travel and health insurance. More opportunities to connect with key contacts over coffee breaks and lunch.
Insurance premiums – are they right?
An oversupply of providers and a competitive, cost-focused marketplace have resulted in downward pressure on premiums, but is this sustainable? Experts in this session will consider the current risk rating models used by underwriters and ask if these are still correct, given the challenges faced by the travel and health insurance sector regarding ever-increasing prices for medical treatment.
Head of Actuarial | Allianz Care
Data security concerns & solutions
The risks to business travellers and how companies can mitigate these through the use of VPNs and other strategies.
President / CEO | Global Guardian
Cross-border assistance, visa/customs concerns for the movement of patients.
Healthcare insurance and fraud trends
The presentation will focus on healthcare fraud, movements in healthcare insurance in the US and internationally, as well as trends in reinsurance.
President & Actuary | Aquarius Capital
Insurance premiums continued
What are the primary tactics that insurers can make use of to keep premiums as low as possible so that policies are still attractive to customers? Claims payments rates in the industry are generally excellent, despite some customer perceptions, so how can the industry maintain its claims acceptance ratio while keeping costs down?
Improving the air ambulance commissioning process
This session would look at the possible pitfalls, miscommunication, assumptions and other mistakes commonly made during the air ambulance ordering process, all of which can result in conflicts and mistakes, endangering the mission and the patient.
Director of Sales & Marketing | European Air Ambulance
Air Ambulance & Medical Assistance Forum
Following on from the success of last year’s inaugural Air Ambulance & Medical Assistance Forum, ITIC is pleased to return to the format in 2019.
Communication is at the heart of every successful relationship, and this Forum offers the best opportunity yet for open and blame-free dialogue between air ambulance and assistance companies to review cases, identifying breakdowns in the process and acting to remedy them.
We will be asking for case studies in June/July. These will be jointly presented (ideally) by the air ambulance operator and assistance company involved in the case under review.
Following the presentation of cases, there will be an opportunity for the audience to partake in a live poll about the future of the industry, asking important questions like:
- How will digitisation affect air ambulance/assistance businesses?
- What is going to be the biggest challenge of the next 10 years for air ambulance operators?
- What’s the best way to communicate with an air ambulance operator?
Workshop: Traveller security
Whether it is first responders to natural disasters, leisure or HNW business travellers, there is no doubt that the risks faced by the travelling public are changing. Businesses are expanding their horizons and expecting more from their employees, but are they briefing them correctly and training them sufficiently?
Thursday at ITIC Global
Our final day at ITIC Global puts networking pride of place. Enjoy a networking brunch with the exhibitors and catch up with your key targets before the week is over.
Industry insights are shared, with case studies on all sectors of travel and health operations offering a fantastic learning opportunity.
And last but by no means least, ITIC Global concludes with the finale dinner and the ITIJ Awards!
Provider Network Forum
This will be a more informal session, run by an experienced network manager, in which hospitals, clinics and insurance partners will be able to discuss issues in network management, identifying common themes with problems and solutions.
Hosted at the heart of the ITIC networking space, gather with your new conference friends and enjoy brunch and the chance to fit in those all important meetings!
Industry insights: Complex repatriation
CEO | Menuha Laad Ltd
Industry insight: ACO Building – AETNA
Industry insights: Fraud in Cuba
General Manager Travel Claim Investigations | MJM Corporate Risk Services
ITIC Finale Dinner and ITIJ Awards
The ITIC Global Finale Dinner is a black-tie gala evening which plays host to the annual ITIJ Awards ceremony. Join the industry in celebration!