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  • Wed 06 May

TIME

LOCATION

SESSION DETAILS

SPEAKERS

08:30-09:30

Registration and Welcome Coffee

09:30-11:00

Insights into consumer awareness

This session will allow the speakers to share their insights into how customers perceive travel insurance as a product, and what they think it should cover vs what it really does cover. It would also allow the FOS to share their experiences of recent customer complaints, and which areas of policy coverage seem to generate the most dissatisfaction.

Leah Nagle

Ombudsman Manager and Travel Insurance Lead | Financial Ombudsman Service

Sian Brightey

Ombudsman Leader and Head of Insurance Practice Group | Financial Ombudsman Service

Ian Hughes

CEO | Consumer Intelligence

11:00-11:30

Networking Coffee Break

11:30-13:00

How to improve customer understanding and perception of travel insurance

This session would give our audience a chance to look at what they could do differently in their approach to product development and marketing to ensure their customers are more engaged with the product before they purchase it, and throughout the life of the policy.

Jason Triandafyllou

Executive Director | Designate

Nel Mooy

Travel Director | AXA Insurance

Greg Lawson

Head of Travel Insurance | Collinson

13:00-14:00

Networking Lunch

14:00-15:00

Signposting and its impact on the market

This session will look at the intended and unintended effects that signposting is having on the British travel insurance market.

Tom Bishop

Head of Travel Insurance | Direct Line Group

15:00-15:30

Networking Coffee Break

15:30-17:00

ITIC Innovation Hub

Andy Searle

Director of Strategy and Innovation, Insurance | CGI

Pratheesh Kumar

Customer Solutions Specialist | Blink Innovation

19:00-22:00

ITIC Cardiff Farewell Dinner

Bid farewell to your ITIC UK friends with an evening of fine dining and entertainment. More information to be confirmed soon.