Agenda

Registration and Welcome Coffee

Insights into consumer awareness

This session will allow the speakers to share their insights into how customers perceive travel insurance as a product, and what they think it should cover vs what it really does cover. It would also allow the FOS to share their experiences of recent customer complaints, and which areas of policy coverage seem to generate the most dissatisfaction.

Networking Coffee Break

How to improve customer understanding and perception of travel insurance

This session would give our audience a chance to look at what they could do differently in their approach to product development and marketing to ensure their customers are more engaged with the product before they purchase it, and throughout the life of the policy.

Networking Lunch

Signposting and its impact on the market

This session will look at the intended and unintended effects that signposting is having on the British travel insurance market.

Networking Coffee Break

ITIC Innovation Hub

ITIC Cardiff Farewell Dinner

Bid farewell to your ITIC UK friends with an evening of fine dining and entertainment. More information to be confirmed soon.