FAQ’s

ABOUT ALL THINGS ITIC

Team ITIC are UK based, and are available from 09:00am – 17:30pm GMT.

Please get in touch if you cannot find the answer to your question below.

Attending an ITIC event

What is ITIC?

ITIC – the International Travel & Health Insurance Conference – is the leading conference series dedicated to the future successful development of the travel and international health insurance industries.

Why should I attend?

ITIC benefits businesses from around the world, giving them opportunities to forge new business connections to insurers, assistance companies, air ambulance operators at TPAs. You can get a feel for what ITIC is really about from this video.

Who can I meet?

Professionals from around the world who are either working in, or connected to, the travel and health insurance sectors.

How do I register?

You can register for ITIC on our online registration page.

What is included in a registration?

The price is per person and includes full access to all listed conference sessions, ITIC social functions (Welcome Reception & Farewell Dinner) and networking connections via the exclusive ITIC app. It does not include accommodation, travel or the cost of bringing a guest.

Can I get access to the ITIC App before registering?

The ITIC App is only available for registered ITIC attendees. Login details are sent when registration has been finalised and payment has been received.

How do I request an international invitation letter to apply for a visa?

If you need to apply for a visa to enter the country in which ITIC will take place, we can provide you with an invitation letter. To receive this letter, you must first register for the ITIC event you wish to attend and then send an email to info@itic.co requesting the invitation letter including your name as it appears in your passport.

I have registered, now what?

I have registered online but haven’t received my registration confirmation from Team ITIC.

Team ITIC are based in the UK, if you are working in another time zone you may encounter a slight delay.

I have registered. Why have I not received my ITIC App login details?

Your ITIC App log-in details come directly from Double-dutch so please check to see if an email has been caught up in a spam filter. If the email is not in your junk folder, then this may be due to your company firewall blocking the email. Please contact Team ITIC to have your login details sent to you manually.

Can I share my conference place with a colleague?

No, you cannot share one conference registration with a colleague, but we do offer discounts for group registrations, ask the Team for details.

Can I transfer my registration to someone else?

If you can no longer attend the ITIC event for which you have registered, you can transfer your registration to a colleague. To transfer a registration, please email info@itic.co with the full name, job title, company name, industry sector, country, email address and a headshot photo of the new attendee as well as the full name and email address of the person they will be replacing.

How do I make a change to my registration information?

If you need to update how you appear in attendee listings then please email info@itic.co.

Can I bring a guest?

Guest tickets for ITIC are available, please contact us for more information. Guest tickets are for non-industry visitors only, and they provide no networking benefits. Guests are permitted to join you by prior arrangement only.

Where can I find the Attendee List?

Once registered to attend an ITIC event, you will be able to access the full attendee list for the event within the ITIC app for that particular event. The attendee list can be found in the “Downloads & Links” tab in the menu bar of the ITIC App.

The Attendee List is only available to those who have registered for the event due to UK data protection laws.

How do I make my hotel reservation at the ITIC rate?

A link to make your reservation directly with the hotel at the ITIC rate is included in your ITIC registration confirmation email. Please note ITIC rate is subject to availability.

Pricing

How much does it cost?

Each conference we hold has got a different price tag attached. Full pricing details are available here. We offer you the opportunity to save money with early-bird pricing – sign-up for ITIC emails to get notified of early bird offers.

Do you offer day registration rates?

We do not offer day registration rates to attend ITIC events as it has been determined that the value of the conference is not limited to attendance of a particular day or session, but the quality of connections we bring together throughout the event.

What is ITIC’s payment policy?

When you register for an ITIC event, the last step will take you through the payment process. We accept all major credit cards: Visa, MasterCard and American Express. Your debit or credit card will be charged in full at the time your registration is submitted and will appear on your statement as ‘Voyageur’.

If you experience any trouble submitting the payment, or would like to request an invoice for payment by bank transfer, please email info@itic.co and a member of team ITIC will assist you.

What is ITIC’s cancellation policy?

Here’s how cancellation works:

  • If you cancel more than 6 weeks from the date of the ITIC event you were due to attend, you’ll get a 40% refund of the amount paid.
  • If you cancel 4-6 weeks from the date of the ITIC event you were due to attend, you’ll get a 25% refund of the amount paid.
  • You cannot cancel your registration within 4 weeks of the ITIC event you were due to attend and we will not provide a refund of the registration fees paid.

To cancel your registration (and get your refund, if applicable), you will need to notify us in writing at info@itic.co.

If you are entitled to a refund, the refund will made to your original payment method.
These cancellation terms apply regardless of the reason for cancellation.

Where can I find the full Terms and Conditions?

You can find the full terms and conditions here.

Sponsoring/Exhibiting

I’m interested in sponsorship, what marketing opportunities are there?

ITIC offers a unique and proven sales and marketing platform, unrivalled within this industry. If you are launching a new product, or refreshing your business model, make sure the decision makers in the travel and health insurance sector know about it by becoming part of the sponsoring team at ITIC.

How can I become a sponsor at ITIC?

Email us – info@itic.co to find out about the myriad of sponsorship opportunities available.

What type of sponsorship packages are available?

The sky is the limit! Whether you want to put a branded pen or mousemat in the conference bags, have an advertisement on the daily newsletter, become a major player by sponsoring the Welcome Function, or get your brand out there across the world by sponsoring an ITIJ Award, we can help you with logistics and ideas. For more details click here.

How can I exhibit at ITIC?

Email kate@voyageur.co.uk for information about exhibition spaces.

Stay informed

How can I stay up to date on all things ITIC?

First, sign-up to receive email updates from the ITIC team. You can stay up to date by becoming a member of the ITIC LinkedIn group, liking us on Facebook, and following us on Twitter.

I can't find the answer to my question

Who can I contact with a question that isn’t answered here?

You can email info@itic.co for help with any ITIC related questions.

For questions related to sponsorship, contact Kirsty Diclaudio: kirsty@voyageur.co.uk

For questions related specifically to speaking, you can email Denise Clements: denise@voyageur.co.uk


28 Oct – 1 Nov 2018 | Hotel President Wilson, Geneva

BRAND AWARENESS ON A GLOBAL SCALE

Make sure your partners, competitors and colleagues know you’re in the game by becoming one of the ITIC 2018 sponsors. Contact us now