Privacy policy

Any references to ‘we’ in this privacy policy are to Voyageur Publishing & Events Ltd.

At Voyageur Publishing & Events Ltd we are committed to maintaining your privacy and protecting your personal information. This Privacy Policy relates to our use of any personal information you provide to us through our website.

By accessing our websites and submitting your information, you indicate that you have read, acknowledged and agree for us to process your information.

  • This privacy policy explains the following:
  • What information we may collect about you and how we use it
  • What information we share with others
  • The use of cookies on our website
  • Links to third party sites

What information do we collect and how do we use it?
When signing up to one of our products or services, we may ask for your name, telephone number, business address, email address and industry sector. Through customer feedback and surveys, we may obtain further information about your usage of our website to help us improve it further.

When signing up, we will ask for your information via web forms to allow us to process and communicate with you in accordance to the things you have opt-ed in for.

  • We collect and store your information to process:
  • Magazine orders to enable us to send to you any goods purchased via the Voyageur Publishing & Events Ltd website
  • Transactions carried out between you and Voyageur Publishing & Events Ltd, including invoices, to allow us to send you any paperwork related to your use of the website for example: statements & invoices
  • Any personal information that is collected during registration to any service from Voyageur Publishing & Events Ltd, including personal/company information.
  • Any personal information that you provide to us for the purpose of subscribing to any services from Voyageur Publishing & Events Ltd.
  • To update and maintain records
  • To notify you about important changes
  • For survey purposes to improve our services
  • To allow us to deal with any enquiries and complaints made by or about you relating to the Voyageur Publishing & Events Ltd website

We may also send you (by email or post) information about the product or service you are signed up. When signed up to any of our services, you can select what service type you require and what you want to hear about, including any related products.

If you do not wish to be contacted for these purposes, update your preferences or want to be deleted from our system, you can inform us by:

  • Clicking the unsubscribe option on all email and e-newsletters
  • Clicking the ‘update your preferences’ option all email and e-newsletters
  • You can send an email to customer services at subscriptions@voyageur.co.uk
  • Write to us at: Subscriptions at Voyageur Publishing & Events Ltd, 19 Lower Park Row, Bristol, BS1 5BN

Under GDPR you have the right to request a copy of the personal information that we hold about you. You also reserve to the right to be forgotten and can instruct us to remove you from marketing communications at any time, free of charge.

If you would like to speak to us about this, please email subscriptions@voyageur.co.uk.

Voyageur Publishing and Events is a registered data controller under the General Data Protection Regulation (GDPR). We comply with the standards, procedures and requirements laid down to ensure that the personal information you give us is kept secure, processed fairly and lawfully and full consent is given.

You are responsible for keeping your password secure. We will never ask you for your password via email or any other means. Any attempt to do this should be treated as suspicious.

What information do we share with others?
To provide certain services fully, we contract with other companies for credit card processing, database management, print mailing and shipping, email marketing, website usability, sales lead management and market research.

We provide these companies with only the information they need to perform their services and work closely with them to ensure your privacy is protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Voyageur Publishing & Events Ltd. We will not pass your information on to any third parties for marketing purposes unless you have agreed for us to do so.

We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation.

All financial transactions on the Voyageur Publishing & Events Ltd website are handled through our payment provider, Paypal, Barclays. You should only provide personal information to Paypal, Barclays after reviewing the Paypal, Barclays privacy policy available on their website. Due to the nature of our business we will share your personal information with Paypal, Barclays only when it is necessary for the purposes of processing payments you make through our website.

Cookies
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current session, to personalize your experience and to compile statistical information about how visitors use our website via the visits and clicks. No individually identifiable information is collected for this purpose and we do not monitor individual visitor behaviour.
When accessing our sites you will be notified of the use of cookies. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you set your browser not to accept Cookies, you may be unable to use all or some of our websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access our website.

We use session cookies to keep track of you whilst you navigate the Voyageur Publishing & Events Ltd website; Session cookies do not reside on your computer permanently and will be deleted when you close your browser.

We use persistent cookies to allow our website to recognise you every time you visit the Voyageur Publishing & Events Ltd website; Persistent cookies reside on your computer until they are either deleted or they reach a specified expiration date.

Links to third party sites
We include third party links via paid advertisers on our websites. These linked sites have separate privacy policies. Our Privacy Policy Statement only covers our website and does not cover any others. We therefore have no responsibility or liability for the content and activities of any linked sites.

Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP, the browser you used to visit our site, and in some cases, whether you have Flash installed.

This is generally used for geotargeting purposes or showing certain ads based on specific sites visited. Any advertisers on our site many also place cookies on your local machine.

Changes to this Privacy Policy
We may update this Privacy Policy by posting new versions on the website. You should check this page every time you submit any personal data to ensure you are happy with any changes.
We reserve the right to notify you by email of any changes to this Privacy Policy.

Contacting Voyageur Publishing & Events Ltd
If you have any questions or comments about this privacy policy, we can be contacted via email at: subscriptions@voyageur.co.uk or by post to Voyageur Publishing & Events Ltd, 19 Lower Park Row, Bristol, BS1 5BN


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