Browse sessions, networking opportunities and all the other exciting activities ITIC has planned!
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  • Mon 17 Jun
  • Tue 18 Jun
  • Wed 19 Jun






Monday at ITIC APAC

Arrive at the Kowloon Shangri-la ready to network!

Join a tour of the local hospital facilities or set up meetings with key contacts to start your ITIC APAC off right.

Registration will open in the afternoon, before an evening welcome reception.


Matilda Hospital Tour

Matilda is famous for its beautiful main facility which has occupied a promontory atop historic Victoria Peak in Hong Kong for over 112 years. Having been chosen as one of the three most beautiful hospitals in the world by HealthExecNews (2012), Matilda is delighted to show ITIC HK delegates its interior features and exterior facades, offering a unique opportunity to go behind the scenes into key service areas rarely open to the public, as well as a brief introduction to the history of this fascinating hospital, its founders and Hong Kong in its youth with interesting figures shared.

Departing the Shangri-La Hotel: 12:00

Return time to the Shangri-La Hotel: 15:00

Pre-booking essential, please email to reserve your place


Registration opens


ITIC Hong Kong Welcome reception sponsored by nib

Begin your conference week on top of the world! Enter the magical blue-hued surroundings of OZONE, the most celebrated rooftop sky bar in Hong Kong, and let the city hold you in its mesmerizing spell. nib invite you to join them for cocktails and canapes at the ITIC Hong Kong 2019 Welcome Reception. Return transfer from the Shangri-La Hotel provided for registered conference attendees.  Please RSVP to


ITIC Running club hosted by EMA Global

Start your conference day the right way and join EMA Global for a leisurely 3km morning run along the Hong Kong harbour.

Please note that timings include warm-up and cool-down.  The run will be scheduled from 07:20 – 07:50.

All abilities welcome please confirm your place to


Tuesday at ITIC APAC

The first day of conference sessions at ITIC APAC will see experts operating across all sectors of the travel and health insurance industry sharing their insights in topical panel debates. With plenty of time for networking built into the ITIC program, take advantage of networking breaks to connect with suppliers exhibiting their services and key contacts. The evening is free to allow you to plan your own dinner meetings and entertainment!


Medical Costs, standards and inflation in the Asian region

  • Insights and best practices when working with hospitals on the island
  • Cost containment practices in the Asia Pacific region under the microscope from the point of view of the insurer and the hospital.
  • Variations in standards and costs in different countries.

Thalia Georgiou

Managing Partner, Healthcare Advisory | Asia Care Group

Lynne Fung

Executive Director, Business Development | Matilda International Hospital


Coffee break


Exploiting opportunities – how to turn market challenges into market opportunities

Insurers who are willing to adapt their products and marketing approaches to the unique Asian markets are going to see significant growth. What does the Asian consumer want from their travel/health insurer, and what is being done to meet these demands?

Amy Villalobos

Head of International Benefits Management | nib Health Funds

Tan Chien-Wei

Director | Ulink Assist


Networking lunch


Telemedicine for expats – mental health support focus

Services are being utilised more for mental health purposes than other types of illness; are insurers catering to the increasing demand for such support services?

Myra Yu

Managing Director APAC | Teladoc Health / Advance Medical

Laurent Pochat-Cottilloux

Global Head - Health Reinsurance Partnerships | AXA Healthcare Management (A.R.C.) PTE Ltd


Coffee break


Industry insights: Managing Chinese Business

China’s myriad of complex laws and regulations can be difficult to navigate. Having a local partner who knows how best to work within these regulations is key.

Lily Chen

MD | JLT Group

Dr Winston Jong

Group Medical Director and Group CEO | EMA Global


ITIC Running club hosted by EMA Global

Start your conference day the right way and join EMA Global for a leisurely 3km morning run along the Hong Kong harbour.

Please note that timings include warm-up and cool-down.  The run will be scheduled from 07:20 – 07:50.

All abilities welcome please confirm your place to


Wednesday at ITIC APAC

Another full day of educational conference sessions with experts from the travel and health insurance industry ready to take your questions and share their experiences operating across the diverse Asia Pacific region. More opportunities to connect with key contacts over coffee breaks and lunch. In the evening, ITIC APAC will conclude with a farewell dinner designed with networking in mind!


Travel trends

The introduction of AI into the travel industry, the elimination of travel agents in preference to online bookings, travel services aggregators, big data breaches and hyper-personal customisation of services and expectations have revolutionised travel in the past 5 years, even if the travel industry isn’t openly speaking about it and corporate buyers haven’t been informed.  All this coupled with a revolution in the way international business is conducted, on an anywhere, anytime basis which is no longer anchored to the outdated concept of a physical office, both providers and corporates are trying to align the old with the new. Learn more about the new economy risk factors affecting the travel industry and corporates and the impact it has moving into the next revolution.

Tony Ridley

CEO | Intelligent Travel


Fraud insights

Tackling  fraud and medical provider over-billing in Nepal

Detection technology – how is AI being used by health insurers?

Maxime Paul

Lead Data Scientist | Shift Technology

Sunil Shanmuganathan

Head of Claims | AIG Travel


Coffee break


Meeting expectations

What do insurers expect from their service providers (assistance companies, hospitals, air ambulance operators, airlines doing commercial transfers), and how can they ensure that these expectations are being met?

Alexandre Besson

Managing Director | Feti’a assistance

Lisa Fryar

Manager Human Resources - Medical Benefits | Emirates Airline

Katy Youngman

APAC Regional Manager | Allianz Worldwide Partners


Diving and evacuation options

Where are people diving in the region, and what medical evacuation and treatment options are nearby the new sites.

Petar Denoble

Vice President Mission | Divers Alert Network


Networking lunch


Provider network forum

Judy Mitchell

Marketing Manager | Bangkok Hospital Dusit Medical Services PCL

Katy Youngman

APAC Regional Manager | Allianz Worldwide Partners


Coffee break


ITIC Hong Kong Farewell Dinner