On the agenda at ITIC Global 2024On the agenda at ITIC Global 2024What does the future hold for the travel and health insurance industry?
We think you have the answers! Join the discussion at ITIC Global, with inspiring speakers, interactive sessions and networking opportunities packed into a 5 day conference intended to spark discussions that move things forward.
On the agenda at ITIC Global 2024What does the future hold for the travel and health insurance industry?
We think you have the answers! Join the discussion at ITIC Global, with inspiring speakers, interactive sessions and networking opportunities packed into a 5 day conference intended to spark discussions that move things forward.
2
Nov
Sunday 2 November 2025
15:00 – 17:00 Exhibition | Ballroom and Foyer
Early registration and meet the exhibitors – sponsored by CONNEX Assistance
ITIC Global is open for business. Visit the Registration Desk and pick up your badge before the rush!
16:00 – 20:30 Hilton Lobby
HOSPITAL TOUR
3
Nov
Monday 3 November 2025
07:30 – 08:15 Hilton Lobby
ITIC Global Running Club – sponsored by Gamma Air Medical and European Air Ambulance
Join Gamma Air Medical and European Air Ambulance in exploring Giudecca island! Start your day running through the narrow streets of this iconic location. The ITIC Running Club is suitable for all abilities.
08:30 – 09:30 Exhibition | Ballroom and Foyer
Registration and welcome coffee – sponsored by CONNEX Assistance
The networking has begun! Collect your badge, grab a coffee, and visit the Exhibition Area to start meeting this year’s attendees.
09:30 – 10:30 Conference Room | Ballroom
Keynote speaker: Geopolitical influences and impacts
As governments and policies change, we see a ripple effect on conflict zones, proxy wars, international visa rules and tariffs – all of which impact travel and insurance. Our keynote speaker will take past, present and future geopolitical events and highlight their relevance and impact on our business.
10:30 – 11:00 Exhibition | Ballroom and Foyer
Networking coffee
Take a moment to refresh and connect with fellow attendees and exhibitors. Be sure to visit the juice bar and the Zen Zone.
11:00 – 12:30 Conference Room | Ballroom
Air Ambulance Forum: Uncertainties facing air ambulances – operating safely in a volatile world
The air ambulance industry is incredibly exposed to geopolitical uncertainties and events that impact flight operations. The resultant effects on patients, crews and payers is likely to involve increased costs and the need for more robust risk management processes. Operators discuss the latest concerns they have, and the solutions they are developing in the face of growing political uncertainties around the world.
Speakers
12:30 – 14:00 Exhibition | Ballroom and Foyer
Networking lunch
Take a breather and enjoy some lunch while connecting with friends old and new!
14:00 – 15:30 Conference Room | Ballroom
Panel: Cultural norms, rules and risks in emerging tourist destinations
The increasing need for legal assistance in travel insurance policies is becoming clear, with a growing number of travellers and expatriates falling foul of local laws and restrictions. Expert speakers will share their insights into the scale of the problem, identifying issues in certain areas, with the ability to explain the complexities of local legal systems and the need for more education around this topic. As emerging destinations push their agenda to attract tourists, are tourists and their insurers prepared for what awaits them – legally, and culturally?
Speaker
15:30 – 16:00 Exhibition | Ballroom and Foyer
Networking coffee
Recharge and enjoy the opportunity to mingle with fellow attendees and exhibitors.
16:00 – 16:30 Conference Room | Ballroom
Speaker: Reinsurance rates – global trends, the impact of data, changing risks and regional differences
Travel and international private medical insurance (IPMI) providers need to know that their reinsurance partners are behind them, and many are facing steep increases in premiums and difficulty in negotiating terms. Engaging with global reinsurance providers to ensure partnerships remain competitive and with an open and honest dialogue is vital. Our speaker will share insights into the global challenges travel and health insurance providers are facing when it comes to reinsurance.
18:00 – 19:00 Oficine 800
New Attendees’ Welcome Party
Start your ITIC Global 2025 experience at the New Attendees’ Welcome Party! This is your chance to meet the ITIC Executive Committee and the ITIJ team, and dive into the heart of networking at ITIC Global. By meeting fellow attendees, you’ll gain insight into the event’s vibe, set the stage for meaningful conversations, and boost your professional network.
19:00 – 21:00 Oficine 800
The Official ITIC Welcome Party
Welcome to the ITIC Global Masquerade! This highly anticipated event is the first official evening gathering of the conference, bringing everyone together in one unforgettable location. With aerial entertainment, free-flowing drinks, and delicious Venetian canapés, it’’s sure to be a night to remember. Reconnect with old friends, meet potential business partners, and make new connections – just don’t forget your mask for an added touch of intrigue and elegance!
4
Nov
Tuesday 4 November 2025
07:30 – 08:15 Hilton Lobby
ITIC Global Running Club – sponsored by Gamma Air Medical and European Air Ambulance
Join Gamma Air Medical and European Air Ambulance in exploring Giudecca island! Start your day running through the narrow streets of this iconic location. The ITIC Running Club is suitable for all abilities.
08:30 – 09:30 Exhibition | Ballroom and Foyer
Registration and welcome coffee – sponsored by CONNEX Assistance
Registration is now open if you haven’t picked up your badge yet. If you’re all set, why not catch up with your ITIC friends over a coffee in the Exhibition Area?
09:30 – 10:00 Conference Room | Ballroom
Artificial intelligence (AI) part 1: Humanising Healthcare in the digital age
This session will discuss the balance between the humane aspects and AI’s utilisation in healthcare, and how different stakeholders, such as healthcare providers, government and international private regulators, payers, and assistance companies, need to engage with and understand its applications. Every part of the global healthcare delivery ecosystem has a role to play in how AI will affect the future of the industry.
Speaker
10:00 – 10:30 Conference Room | Ballroom
AI part 2: AI for travel risk management
The rapid deployment of AI in all facets of the travel experience is changing how travel risk management (TRM) is performed and communicated to individuals and corporate organisations. This session will focus on how AI can influence TRM now, and what will happen in the future. Furthermore, we will consider how AI will up the ante as another attack surfaces once AI agents and AI capabilities are more broadly deployed.
10:30 – 11:00 Exhibition | Ballroom and Foyer
Networking coffee
Get refreshed and take the time to chat with fellow attendees and exhibitors.
11:00 – 11:30 Conference Room | Ballroom
AI part 3: Cyber risk – balancing innovation and security
This session will encompass a multitude of angles that consider how AI is affecting insurance claims and benefits. AI-enabled fraud is going to become more of a problem as deepfakes become more sophisticated, and the ability of an insurer to trust a digital document uploaded to a claims platform could be compromised. We will look at the risks of turning insurance claims processes digital and what measures can be taken to mitigate these risks, as well as the digital chain of custody, and the importance of making sure your telemedicine platform is totally secure.
Speaker
11:30 – 12:00 Conference Room | Ballroom
AI part 4: Cyber risk for business travellers and international students
Looking at how business travellers and the international student population are facing cyber risks will mean opening up conversations about security of information, and how your ‘data self’ is travelling independently – before you arrive, and after you leave a destination. Balancing the need for employees to access their work remotely with security concerns is imperative – what solutions can companies and insurers rely on? We consider the problem of siloed information – are organisations with globally mobile populations engaging with their cybersecurity teams?
12:00 – 13:30 Exhibition | Ballroom and Foyer
Networking lunch
Take a break, enjoy some lunch, and catch up with both old friends and new connections!
13:30 – 15:00 Conference Room | Ballroom
Panel: Travel and medical assistance – now and in the future
The session will encompass several aspects of current and upcoming trends in travel and medical assistance services. They include the benefits of cashless network solutions – convenient for the customer, but do payers and providers really benefit from them, or are there risks we need to consider? We will also look at changing travel habits, and how medical assistance providers need to be ready to react when new destinations emerge and have their networks in place. With a new generation of travellers comes new customer demands – are service levels and benefits ready for this new challenge?
Speaker
Founder at GD TravelMed Assistance & Lead consultant for Mega Assistance Services
Mega Assistance Services Inc.
15:00 – 15:30 Exhibition | Ballroom and Foyer
Networking coffee
Get refreshed and take the time to chat with fellow attendees and exhibitors.
15:30 – 17:00 Conference Room | Ballroom
Provider Network Forum
The annual ITIC Global Provider Network Forum offers attendees a unique opportunity to engage with payers and medical providers from different regions to discuss challenges and opportunities in the world of international healthcare provision. Whether it is about transparency in billing protocols, changes to regulation, rising pharmaceutical costs, offering high-quality concierge services, cost containment options, the latest medical innovations, or new portals for insurers to use, don’t miss out on the chance to be part of the discussion.
21:00 – 23:00 Skyline Rooftop Bar | Hilton Hotel
Cocktails and Karaoke – sponsored by Commercial Medical Escorts
Experience an unforgettable night filled with fun, laughter, and incredible performances. With thousands of karaoke songs and genres to choose from, you’ll be sure to find the perfect tune to showcase your talent.
5
Nov
Wednesday 5 November 2025
07:30 – 08:15 Hilton Lobby
ITIC Global Running Club – sponsored by Gamma Air Medical and European Air Ambulance
Join Gamma Air Medical and European Air Ambulance in exploring Giudecca island! Start your day running through the narrow streets of this iconic location. The ITIC Running Club is suitable for all abilities.
08:30 – 09:30 Exhibition | Ballroom and Foyer
Registration and welcome coffee – sponsored by CONNEX Assistance
Registration is open if you have yet to collect your badge. Otherwise catch up with your ITIC friends with a coffee in hand in the Exhibition Area.
09:30 – 11:00 Conference Room | Ballroom
Medical Directors’ Forum
The Forum will focus on how medical directors of air ambulance and medical assistance providers make decisions on the safety of patients before each medevac flight. There are many situations when these decisions are made by MDs based on their assessments remotely. All MDs work independently and the clinical judgments on safety are purely their own. Should there be a ‘helpline’ or second medical opinion service available elsewhere? While accreditation organisations have guidelines to make medevacs operationally as safe as possible, there are no guidelines on the clinical safety of the patients.
Speaker
11:00 – 11:30 Exhibition | Ballroom and Foyer
Networking coffee
Get refreshed and take the time to chat with fellow attendees and exhibitors.
11:30 – 13:00 Conference Room | Ballroom
Panel: International global mobility – trends, challenges and opportunities in the expat health insurance market
This session will incorporate several aspects of the IPMI industry, including policy design and global trends in the whole ecosystem of international health insurance and healthcare delivery. This will include a focus on the rise of cross-border care policies as a means of cost containment, considering where people are travelling to and from for their treatments. Plus, we will consider the increase in preventative care benefits within IPMI policies – keeping employees out of hospitals in the first place; as well as the importance of tailored networks in key destinations for certain customer groups. Finally, we will examine the meaning of value-based healthcare and reference-based healthcare – what do they really mean?
Speaker
13:00 – 14:30 Exhibition | Ballroom and Foyer
Networking lunch
Take a breather and enjoy some lunch while connecting with friends old and new!
14:30 – 16:00 Conference Room | Ballroom
Panel: Travel trends, travel risks and healthcare capacity
This session will discuss changing travel patterns and risks that have occurred and will occur as a result of climate change and overtourism. Beginning with the impact on the destinations from an economic perspective, we will also look at overcrowding in hospitals, with pressure on healthcare provision, and also the need for insurance companies to adapt their policies to provide the right services and benefits in a changing risk environment.
16:00 – 18:00 Exhibition | Ballroom and Foyer
ITIC Happy Hour
All attendees are invited to join this year’s exhibitors in celebrating ITIC! It’s the perfect opportunity to expand your network while enjoying live music and a refreshing drink.
16:00 – 20:30 Hilton Lobby
HOSPITAL TOUR
More information coming soon.
6
Nov
Thursday 6 November 2025
08:30 – 09:30 Foyer
Registration and welcome coffee – sponsored by CONNEX Assistance
The last day of ITIC Global is here. Enjoy a coffee and make those final meetings count!
09:30 – 10:00 Conference Room | Ballroom
Speaker: Changing political landscapes and their effect on international travellers and students
This session will consider how changes in government approach to international students and travellers is affecting our industry. Decisions taken quickly are having far-reaching effects on global travel trends, and the insurance and assistance sector need to be responsive to these changes. Economic tariff introductions and changes to visa policies are impacting travellers all over the world – how should the industry be responding?
10:00 – 11:00 Conference Room | Ballroom
Panel: The evolving role of brokers in international travel and health insurance
This session will see the speakers discuss how the role of insurance brokers is changing in the worlds of travel insurance and IPMI. Trends, customer demands, the role of technology, and the impact of brokers on end users will all be topics of conversation.
10:30 – 12:30 Foyer
Networking brunch
Join your fellow attendees for a delightful Venetian brunch on the final day of ITIC Global. It’s the perfect chance to network with both old friends and new, ensuring you make the most of this opportunity to build meaningful connections before the event wraps up.
13:00 – 17:00 Hilton Lobby
Venice sightseeing tour – sponsored by Rowland Brothers International
Rowland Brothers International welcomes you to enjoy a leisurely stroll through the enchanting streets of Venice and soak up the city’s rich history. You’ll visit iconic sites such as St Mark’s Square and Doge’s Palace, and marvel at the world’s largest Tintoretto painting. There’s so much more to explore and experience in this incredible city! On your return you will embark on a charming gondola ride through Venice’s historic canals.
18:00 – 23:30 Ballroom
The ITIC Farewell Dinner and ITIJ Awards
The ITIC Farewell Dinner is the perfect opportunity to wrap up your week of networking! Enjoy a dedicated networking hour with drinks, followed by a delicious three-course meal and show-stopping entertainment. The evening concludes with the ITIJ Awards, recognising the extraordinary efforts of companies from across all sectors of the travel and health insurance industry.
23:30 – 00:00 Foyer
The ITIJ Awards After Party!
The night continues! Celebrate a fantastic week of networking surrounded by both old friends and new. With live music to keep the energy high, you’ll be dancing the night away until the very end!