Tuesday 3 November 2020
Stop by the registration desk to collect your ITIC Global attendee bag and make your way to the networking area where exhibitors from across all sectors of operational support are ready to meet you!
ITIC Chairman’s welcome and introductions
10:00-11:30 Room 1
Coronavirus – reactions and impacts
This session will understand how coverage under policies changed, if insurers stopped writing travel insurance during the pandemic and whether the virus caused an increase in prices. We will also analyse what assistant companies and insurers around the world do to help people stuck around the world. Along with what impact has the virus had on business travel and wider travel trends, and where do experts see it going in the future? Has enforced telecommuting brought around the demise of business travel?
Welcome coffee break
Pick up your conference attendee badge, grab a coffee and start networking!
12:00-13:30 Room 1
Coronavirus – reactions and impacts
This session will look at current and future disease risks, and consider what have we learned from dealing with Covid-19 that can be translated into how the next inevitably pandemic can be dealt with more effectively.
13:30-14:30 Exhibiton Area
14:00-16:00 Room 1
Air Ambulance & Medical Assistance Forum
The official ITIC Vienna Welcome Reception
This event needs no introduction to those who have attended an ITIC Global conference before. However, if this is your first time attending, you are in for a treat. All ITIC attendees in one place, ready to network. Details coming soon…
Wednesday 4 November 2020
09:30-11:00 Room 1
Industry challenges in Mexico and the Caribbean
This session will look at the unique challenges and opportunities that insurance and assistance providers face when working in Central America and the Caribbean. What are the main considerations when building a network of medical providers, and how is cost vs quality of care evaluated in different countries? With consolidation in the healthcare sector, how are insurance and assistance companies working with new partners and have they still got any leverage to negotiate rates? When it comes to containing cost for the medical treatment of insured parties, are discounts still king in this region, or is ongoing medical management of cases the best way to contain mounting medical bills?
11:00-11:30 Exhibiton Area
11:30-13:00 Room 1
This will be a multi-aspect session looking at travel trends (including the effects of terrorism and political disturbances), the primary assistance challenges, medical costs, hyper-inflated bills and issues surrounding the repatriation of mortal remains.
13:00-14:00 Exhibiton Area
Cost Containment interactive forum
15:00-16:00 Room 1
Medical Directors’ Forum
This ever-popular session at ITIC offers attendees a chance to share best practice and opportunities for learning with peers and colleagues in the international medical assistance sector.
Thursday 5 November 2020
09:00-10:30 Room 1
Fraud: Regional trends in fraudulent activities.
This session will identify the major fraud hotspots in the world, as well as tactics that insurance and assistance companies are employing to minimize their exposure to such practices. Whether it is customer or provider fraud that is the primary problem will also be under discussion, and while technology has given insurers new weapons with which to fight fraudsters, are the perpetrators getting smarter to circumvent the newest technological enhancements?
Head of Technical Claims
10:30-11:00 Exhibiton Area
11:00-12:30 Room 1
Young travellers and risk
This session will consider issues of safety and security for younger travellers, whether international students on long-term placements, or an 18-year-old on their first holiday without parents. Topics that will be covered include what happens when young travellers make accusations of crime abroad, human rights, Duty of Care and travel risk management programmes and their application to this specific group of travellers.
12:30-13:30 Exhibiton Area
Provider Network Forum
This Forum offers unique opportunities for providers and payers to come together and share knowledge and best practice among peers and colleagues. It is a recognized Forum where experts can freely discuss business tactics and how patient outcomes can be improved through more cohesive working practices.
ITIC Finale Dinner and ITIJ Awards
The ITIC Global Finale Dinner is a black-tie gala evening which plays host to the annual ITIJ Awards ceremony. Join the industry in celebration!