International Travel & Health Insurance Conferences
St Stephens Cathedral Vienna

On the agenda at ITIC Global 2024

On the agenda at ITIC Global 2024

What does the future hold for the travel and health insurance industry?

We think you have the answers! Join the discussion at ITIC Global, with inspiring speakers, interactive sessions and networking opportunities packed into a 5 day conference intended to spark discussions that move things forward.

Click on a date to jump to the schedule for that day.

10

Nov

Sunday 10 November 2024

15:00 – 17:00 Grand Park Hall Foyer

Early Registration – sponsored by Connex Assistance

ITIC Global is open for business! Visit the registration desk and pick up your badge.

11

Nov

Monday 11 November 2024

07:30 – 08:15

ITIC Global Running Club – sponsored by Gamma Air Medical & European Air Ambulance

Gamma Air Medical and European Air Ambulance invite you to put your best foot forward and start the day with a relaxed guided run taking in the Vienna sights. The ITIC Global Running Club is suitable for all abilities. Sign up and join us!
08:30 – 09:30 Grand Park Hall Foyer

Registration & Welcome Coffee – sponsored by Connex Assistance

Start your first full day at ITIC Global right with a coffee and refreshments, collect your badge and mingle with attendees in the exhibition hall before sessions begin!
09:00 – 10:00 Grand Klimt Hall

Keynote Speaker: David Avrin, CSP, Global Speaking Fellow

One of the most in-demand Customer Experience speakers and consultants in the world today, David Avrin has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences in 24 countries around the world. David helps organisations better understand and connect with their changing customers and clients to help future-proof their businesses. For the ITIC audience, David will be sharing insights into how companies can do more to connect with their customers, and become the provider of choice for consumers of healthcare and insurance services.
Speakers
President
The Customer Experience Advantage
10:00 – 10:30 Grand Klimt Hall

Geopolitical risks and global travel

Insights and predictions for geopolitical risk hotspots in 2025 and how they will affect travel patterns, the need for different medical assistance networks, and preparations for potential evacuation scenarios.
Speakers
Chief Executive Officer
The TRIP Group
10:30 – 11:00 Grand Park Hall and Foyer

Networking Coffee

Get refreshed and take a moment to chat with fellow attendees in the exhibition area.
11:00 – 12:30 Grand Klimt Hall

Air Ambulance Forum – Wing-to-wing transports

An in-depth discussion that allows providers to share best practice and SOPs when performing a wing-to-wing transfer, and an opportunity for insurance and assistance companies to increase their understanding of this method of patient transport. Our panellists will identify the pitfalls of these transfers, as well as highlighting the benefits to patients and providers. It will also be a chance for the audience to ask questions about the reality of what happens should something go wrong during a transfer – where communication between providers hasn’t been smooth, or when a patient’s condition changes mid-flight.
Speakers
Chief Medical Advisor
AMREF Flying Doctors
Medical Director, Global Healthcare Management, GeoBlue
Geoblue
Director of Medical Operations
REVA, INC (Air Ambulance)
12:30 – 14:00 Grand Park Hall and Foyer

Networking Lunch

Enjoy some local cuisine while continuing your meetings and discussions.
14:00 – 15:30 Grand Klimt Hall

International students – insurance requirements and assistance needs

An opportunity to discuss the specific requirements of policies sold to international students; what are their needs and are policies meeting those expectations? How do policies for Europe differ from those for North America? Panellists will identify the unique medical needs of international students and how solutions like pre-travel support and telemedicine platforms can ensure students are stable and receive their right medical treatment.
Speakers
CEO
Foyer Global Health
Head of Travel Assistance
Iris Global
General Manager, UK & Europe
World Nomads
18:00 – 19:00 Kursalon Concert hall

New Attendees' Welcome Reception

For those new to ITIC Global, this will be an opportunity to meet the Executive Committee, and the ITIJ team as well. Find out more about what we mean by ‘networking’ at ITIC Global, and how to get those all-important conversations started. Connecting with industry veterans will broaden your understanding of the event and grow your business network.
19:00 – 21:00 Kursalon Concert hall

The Official ITIC Welcome Party

Always a party that is well worth attending, this is the first evening event of the conference where you’ll find everyone in one place. With fantastic entertainment, free-flowing drinks and high-quality canapes on hand, the night is sure to be one to remember. Catch up with old friends and meet your new business partners – everyone under one roof!

12

Nov

Tuesday 12 November 2024

07:30 – 08:15

ITIC Global Running Club – sponsored by Gamma Air Medical & European Air Ambulance

Put your best foot forward and start the day with a gentle guided run taking in the Vienna sights. The ITIC Global Running Club is suitable for all abilities. Sign up and join us!
09:00 – 10:00 Grand Park Hall Foyer

Registration & Networking Coffee – sponsored by Connex Assistance

Registration is open if you have yet to collect your attendee badge. Otherwise enjoy a coffee, catch up with your ITIC friends and make new connections.
09:30 – 10:30 Grand Klimt Hall

The role of brokers in travel insurance and IPMI

As the world of insurance changes, so must the role that brokers play. So, what are brokers and insurance companies doing to work effectively together, and how can the relationship be improved? Audience input is going to be key on this one – submit your questions before the sessions via the ITIC app.
Speakers
CEO
battleface
Chief Customer Officer
TuGo
10:30 – 11:00 Grand Park Hall and Foyer

Networking Coffee

Get refreshed and take a moment to chat with fellow attendees and the ITIC Global exhibitors in the exhibition area.
11:00 – 12:00 Grand Klimt Hall

Artificial intelligence – the power, possibility and limitations

During this session, we are going to examine the reality of how travel insurance providers can and should use AI effectively, looking at real-life solutions and how they are working for insurers and customers. Will there always be a place for human contact points for assistance and claims triage? And what does ChatGPT do for customer satisfaction scores? How can the desire for instant satisfaction be balanced with the need to detect fraud and protect customer data?
Speakers
CEO
Palladium Digital Group
12:00 – 13:30 Grand Park Hall and Foyer

Networking Lunch

Time to refuel, refresh and network whilst enjoying a delicious stand-up buffet lunch hosted within the exhibition hall.
13:30 – 15:00 Grand Klimt Hall

Insurance product design – the latest innovations and updates

By identifying key customer demographics, insurers can design better products right from the underwriting stage, manage and mitigate risk through accurate data collection and actuarial support, and then build the right medical assistance networks for their customers. The markets to focus on will be seniors and digital nomads, and we will also be looking at how travel insurance and IPMI products are now being asked to concentrate more on mental health support for all their customers – short-term business travellers, long-term expats and gap year travellers.
Speakers
Chief Administrative Officer/Head of Assistance and Claims
AIG Travel
Medical Director and Chief Medical Officer
AXA Partners North America
Head of Business & CDO
MAWDY -MAPFRE Worldwide Digital Assistance
15:00 – 15:30 Grand Park Hall and Foyer

Networking Coffee

Enjoy a drink and take a moment to chat with fellow attendees and the ITIC Global exhibitors.
15:30 – 17:00 Grand Klimt Hall

Medical Directors’ Forum

The ITIC Global Medical Directors’ Forum this year will change format from the traditional case study presentations, to enable more engagement and feedback between the presenters and the audience. Hosted by Dr Winston Jong from EMA Global, the topic under the microscope will be the medico-legal aspects of medical transports of which medical directors need to be aware when they coordinate and carry out medevacs. In medevacs, operations cross borders constantly, yet most medical personnel are not licensed to practise medicine around the world. Do we have the right to make changes to the management of the patients before we are airborne as the doctors are not licensed to practise there? What happens when such changes end up in a poor outcome? These and many questions will be posed and answered during this session.
Speakers
Group CEO and Group Medical Director
EMA Global
21:00 – 23:00

Cocktails & Karaoke – sponsored by Commercial Medical Escorts

Join us for a night to remember that is sure to have you up and dancing! From 9 till late, bring your best vocal skills ready to take home the karaoke King or Queen crown!

13

Nov

Wednesday 13 November 2024

07:30 – 08:15

ITIC Global Running Club – sponsored by Gamma Air Medical & European Air Ambulance

Put your best foot forward and start the day with a gentle guided run taking in the Vienna sights. The ITIC Global Running Club is suitable for all abilities. Sign up and join us!
08:30 – 09:30 Grand Park Hall Foyer

Registration & Networking Coffee – sponsored by Connex Assistance

Grab a coffee and chat with fellow attendees in the exhibition hall before sessions begin.
09:00 – 10:30 Grand Klimt Hall

Travel for treatment – cosmetic surgery becomes problematic

Beginning with an overview of the scale of the problem, this session will ultimately offer a forum for discussion about how insurers can cope with the problem of travellers going to certain countries for a holiday, and getting cosmetic surgery done at the same time. What duty of care do insurers have towards their customers? What are the costs of providing medical assistance to patients in need of care? And how can medical providers perpetrating fraud be identified?
Speakers
Barrister
2 Temple Gardens
Head of Consular Prevention and Engagement
Foreign, Commonwealth & Development Office
10:30 – 11:00 Grand Park Hall and Foyer

Networking Coffee

Get refreshed and take a moment to chat with fellow attendees and the ITIC Global exhibitors.
11:00 – 12:30 Grand Klimt Hall

Insurance and assistance post trauma

With a significant increase in the number of assaults being reported by tourists in many different and popular holiday locations, we take a look at the risks being faced by holidaymakers and expats, and how travel and private medical insurance can be called on to offer the right support in such difficult circumstances. The rule book of ‘not covered’ is often thrown out for certain types of claims, so how do insurers cope with this, and what medical and legal assistance can be provided at the point of the incident and for as long as necessary afterwards?
Speakers
Partner
Blake Morgan LLP
Chief Medical Officer
Crisis24
CEO & Founder
Maiden Voyage
12:30 – 14:00 Grand Park Hall and Foyer

Networking Lunch

Time to refuel, refresh and network whilst enjoying a delicious stand-up buffet lunch hosted within the exhibition hall.
14:00 – 15:15 Grand Klimt Hall

Cost containment – global hotspot case study review

A chance for assistance companies to highlight particular countries/locations where high costs are driving the need for better case management and cost containment strategies.
Speakers
Head of Global Medical Provider Management
Allianz Partners
General Counsel
Global Excel
Executive Vice President of Operations – North America
WTP
15:30 – 17:30

Rudolfinerhaus Private Hospital Tour

Join us at the Rudolfinerhaus Private Hospital, Austria’s leading private hospital, founded in 1882. Medical specialists of international renown, a team of outstanding nurses and state-of-the art infrastructure set the standard for Austrian as well as international patients. Multilingual staff, and services of five-star quality contribute to their patients’ wellbeing.
17:00 – 19:00 Exhibition Hall

Exhibitor's Networking Evening

Join us for an evening of networking with all of our ITIC Global exhibitors. Enjoy refreshments and canapes with friends old and new.

14

Nov

Thursday 14 November 2024

09:00 – 09:30 Grand Park Hall Foyer

Registration & Welcome Coffee

Grab a coffee and chat with fellow attendees before sessions begin.
09:30 – 10:00 Grand Klimt Hall

The global healthcare economy – predictions for 2025

A healthcare economist will share their insights into the latest research about how the global healthcare economy is going to change in the coming year and what preparations can be made to mitigate the effects of medical inflation.
Speakers
Head of Healthcare and Network Contracting, Americas
Cigna Healthcare
10:00 – 10:30 Grand Klimt Hall

Improving customer centricity strategies

Improving customer satisfaction levels continues to be a challenge for insurance companies – but by listening more effectively to what they are saying to their contacts, what can the industry change about their approach?
Speakers
Founder & CEO
AuthenticX
President & CEO
WorldTrips
10:30 – 12:30 The Yard

Networking Brunch

Join your fellow attendees for a fabulous and filling brunch on the final day of ITIC Global. You can network with friends old and new, making sure you get the most out of the opportunity to build connections with attendees.
11:00 – 12:15 Grand Klimt Hall

Provider Network Forum

The best opportunity for payers and providers to share experiences and insights into how they can better understand differences between working practices and protocols in an effort to improve communication and ensure transparency in protocols.
Speakers
Co-Founder
Fairmount International
13:00 – 16:00

Ring! Ring! Vintage Tram Ride and Walking Tour – sponsored by Rowland Brothers International

Ride along the famous ring boulevard on a vintage tram taking in the most important historical buildings on Ring Street. Then enjoy a leisurely walking tour with a visit to the iconic St Stephen’s Cathedral.

19:00 – 23:59 Grand Park Hall

The ITIC Farewell Dinner & ITIJ Awards

The ITIC Farewell Dinner is the perfect opportunity to wrap up your week of networking! Enjoy a dedicated networking hour with drinks, followed by a delicious three-course meal and cultural entertainment. The evening concludes with the ITIJ Awards, recognising the extraordinary efforts of companies from across all sectors of the travel and health insurance industry. Celebrate with your industry peers, reward your team’s hard work, and don’t forget your dancing shoes for the after party…