ITIC | International Travel & Health Insurance Conferences

ITIC Global | Connected Agenda

ITIC Global | Connected Agenda

The agenda is full of inspiring speakers, interactive sessions and networking opportunities, plus some exciting stay-connected socials, with the 2020 ITIJ Awards ceremony rounding off the event. We open on Tuesday with a full day dedicated to showcasing the best and brightest with exhibitor spotlights sharing insights from around the world in the ITIC Connected virtual exhibition hall, then on Wednesday and Thursday, our experts are ready to discuss industry challenges and take your questions. Check out the full agenda below

Click on a date to jump to the schedule for that day



Tuesday 3 November 2020

09:00-21:00 ITIC Connected Virtual Exhibition

Meet the exhibitors

Join the ITIC community as we embrace a new approach to the exhibition hall at our first virtual ITIC conference. 

Drop-in and visit a truly global marketplace, with exhibitor spotlights live throughout the day connecting you to the industry providers you need to know. 

Find out more about what they do and join live Q&A's to find out how they might be able to help your business.

10:00-10:30 ITIC Connected Virtual Exhibition

Exhibitor spotlight: Western Union Business Solutions

Join us as we discuss how Western Union Business Solutions have integrated with world-renowned insurance and assistance providers, such as Collinson Group, to overcome inefficient, generic and manual payment processes. Working together, Western Union Business Solutions and Collinson Group have implemented several bespoke solutions that have resulted in more accurate and streamlined payment processes to support their clients in times of need.

With an extensive global network and access to 130 currencies across 200 countries and territories, Western Union Business Solutions can provide the expertise and technology to help your business with secure automated payment solutions, specifically developed for the travel assistance and insurance industry to help simplify claims, payments and reimbursements.

12:00-12:30 ITIC Connected Virtual Exhibition

Exhibitor spotlight: LGA Assistance

12:30-13:00 ITIC Connected Virtual Exhibition

Exhibitor spotlight: ITIJ

Come and find out what ITIJ has in store for 2021 and meet the team behind the magazine. We’ll be running through some of the key content coming up in ITIJ and across our Review publications, letting you know how you can get involved in providing editorial content as well as showing you how to boost your exposure through our range of advertising and advertorial options. Whatever sector of the industry you work in, we’ve got articles coming up that are pertinent to your business, and we’d love to include your insights, so join us to find out more. Includes a Q&A with the Editorial and Sales teams and a chance to win an ITIC registration!
13:00-14:00 Interactive Forum

Medical Directors Forum

With 2020 being sure to go down in history as one of the most difficult years ever for international medical assistance providers, the Medical Directors' Forum at ITIC Connected provides an opportunity for medical directors to exchange best practice protocols, share lessons learned through their own experiences, and discuss how the industry can come out of the Covid-19 pandemic with stronger customer solutions that enable great patient care and balance the books.
Divisional Clinical Director for Infection
UCLH NHS Foundation Trust
Medical Director
Your Excellent Health Service
International Medical Director
AXA Assistance USA
Medical Director
Global Excel Management
Head of International Medical Network - Europe
AXA Partners UK
Director Global Air Medical Operatons
REVA Air Ambulance
14:00-14:30 ITIC Connected Virtual Exhibition

Exhibitor spotlight: Air Alliance Medflight GmbH

Air Alliance Medflight is a leading European Air Ambulance operator, serving clients around the globe. Headquarters are in Germany with offices in Austria and the UK.

In 2019, Air Alliance safely repatriated some 950 patients from more than 100 countries worldwide, including regular missions to remote and critical areas. In the light of the 2020 Corona-crisis, our team has performed over 30 missions with COVID-19 patients on our PMIU “EpiShuttle.” A shift in clients and destinations has been visible.

Join us from 14:00-14:30 at the first ever ITIC Global Connected to explore the change in markets and clients in the air ambulance world!

Visit us at:

14:30-15:00 ITIC Connected Virtual Exhibition

Exhibitor spotlight: Tyrol Air Ambulance

Tyrol Air Ambulance has been a reliable partner for patient air transportation for nearly 45 years now and is known for a high quality medical care. Seven dedicated air ambulance jets are available for worldwide operations. The transport of a sick or injured person is often a logistical and medical challenge that requires a good exchange of information between the client and the air ambulance provider. We would like to take the opportunity to introduce TAA and to make it clear where the challenges lie on our side as air ambulance. Join our presentation on 3rd November 2020 at 14:30.
15:00-15:30 ITIC Connected Virtual Exhibition

Exhibitor spotlight: Eurami

The European Aero-Medical Institute e.V. – EURAMI – is a non-profit association focused on the standardization of aero-medical operations and an advocate for excellence, quality & safety in aero-medical transportation. The association has come a long way since its foundation in 1992 and currently counts more than fifty accredited providers in the categories of Fixed Wing Air Ambulance, Rotary Wing Air Ambulance & Commercial Airline Medical Escort worldwide. EURAMI is excited to give providers and interested parties an update on the ongoing activities and to present the latest developments and innovations within the organization. We look forward to seeing you all on November 3rd at 3pm CET!
15:30-16:00 ITIC Connected Virtual Exhibition

Exhibitor spotlight: GPDQ

GPDQ works with insurers to cut the cost of healthcare, connecting those who need care with those who can help, quickly. GPDQ delivers CQC-certified primary healthcare services through its multi-channel on-demand service, and along with GP consultations, it offers; Covid-19 testing physiotherapy, mental health, audiology, health checks, blood tests, referrals, prescriptions and vaccinations, nationwide.

Grab an afternoon beer and join our Clinical Director - Kathrina Crystallis and Head of Partnerships - Lukas Ski, who will discuss rapid Covid-19 testing in the UK and give you some real advice on implementation.

16:00-16:30 ITIC Connected Virtual Exhibition

Exhibitor spotlight: Global Excel Management

This discussion will focus on the practical rather than the theoretical – how Global Excel uses different forms of advanced technology to better manage healthcare risk of our clients while enhancing the member journey through the claims process. In other words, I plan to focus on how we’re using technology to provide better service to health plan members and how that leads to a reduction in net paid claims costs, even during a pandemic or a market transparency situation. Join me and get practical, helpful insights that will help your business during these difficult times.
16:30-17:00 ITIC Connected Virtual Exhibition

Exhibitor spotlight: Air Doctor

Air Doctor will present a glimpse into the future of international health care by examining the increase in annual travelers and expats, rising global health care costs and how it all fits into insurance.
17:00-17:45 Inspirational Speaker sponsored by GMMI

How to connect with customers in a digital age

It has never been more important for businesses to connect with their customers and prospects. New technology along with increasingly different and disrupting offers are changing not only how consumers behave but also what they expect from the organisations they buy from. Only those companies that genuinely put their customers at the heart of what they do and help them to navigate life’s uncertainties will succeed in this new normal. Drawing on over 30 years’ experience across travel, retail and financial services, Louise will show how consumer expectations are evolving and give examples of how some well-known organisations have innovated their customer experience to change perceptions in the market, increase engagement and grow loyalty amongst their customer base.
Davenport Strategy
18:00-18:30 ITIC Connected Virtual Exhibition

Exhibitor spotlight: CAMTS

The video will describe the organization of CAMTS Global, including a description of the Board of Directors and Site Surveyors. Highlights of the standards as well as the process describing how to apply for and achieve accreditation will be included. Dr. Stephen Hancock, Medical Director of Embrace Yorkshire & Humber Infant & Children’s Transport Service, will join Ms. Frazer during the Q&A following the video.

Exhibitor spotlight: Redstar Aviation

19:00-19:30 ITIC Connected Virtual Exhibition

Exhibitor spotlight: Sky Nurses

Sky Nurses is a specialized global medical transport company with clinicians all over the world to enable us to be the cost-effective, quick, and comprehensive solution to transport your patients. Sky Nurses has once again been selected as a Finalist for the ITIJ Healthcare Provider of the Year Award due to our exceptional performance and your recognition.

Yes, the past 7 months have been extremely challenging to say the least, but we have adapted to this new world of travel and modified our processes and procedures to provide services safely and successfully. We cordially invite you to listen to our presentation and participate in our Q&A to learn more about Sky Nurses.



Wednesday 4 November 2020

12:30-13:00 ITIC Connected Virtual Exhibition

ITIJ: Meet the team

The Editorial and Sales teams from ITIJ will be on hand to discuss forthcoming feature article content in ITIJ and across our Review publications, talk through any information you may need about our variety of advertising options, and answer any questions you may have about how to get involved in any of our magazines. Drop in for a chance to win an ITIC registration! We look forward to meeting you!
13:00-13:45 Sponsored by Global Excel Management

Wellness session - How to effectively work from home

For so many of us, mental wellbeing has been at the forefront of our minds during this unprecedented time. The global pandemic has lead most of us to work from home, presenting its own set of challenges. Self-discipline and a set of tried-and-tested best practices can help make the working-from-home experience enjoyable and productive. Global Excel Management are proud to sponsor this workshop with wellness specialist César Gamio, and invite you to take some time to prioritise your health.
Certified Corporate Wellness Specialist, and Executive Life Coach
Cesar Gamio

ITIC Chairman’s welcome and introductions

ITIC Chairman and ITIJ Editor-in-chief, Ian Cameron, welcomes the ITIC community to our first virtual conference and sets the scene for the day's events.
14:15-15:15 Presentation + Live Q&A

Coronavirus & infectious disease – reactions and impacts

There is no escaping that the landscape of our industry has changed. Our panel will share their insights into how insurers, assistance companies and air ambulance providers all dealt with the outbreak of coronavirus. Evaluating the industry response to the immediate need for medical assistance and repatriation in early 2020, and the adaptations to policies that have resulted from customer demand for travel insurance that covers the risks associated with travelling during a pandemic.
CCAT Aeromedical Training
Seven Corners
International Medical Director
AXA Assistance USA
15:15-15:45 Social Activity

Networking break

Grab a coffee and join us in the ITIC Connected exhibition hall for industry insights and virtual networking. Use this time to connect with peers and organisations that share your industry passion and deepen your professional network. We will have interesting speakers sure to spark conversation (more on that soon!) and our exhibitors will be on hand to chat. Step into a meeting room and discuss sessions and topics of the day.
15:45-16:30 Presentation + Live Q&A

Coronavirus & infectious disease – future risks and lessons learned

Looking at current and future disease risks, medical experts will consider the lessons that have been learnt from the ongoing coronavirus pandemic, as well as how these could shape the response to future outbreaks. Topics covered will include risk perception and reality, as well as how telemedicine has been adopted by insurers and patients, and how this could serve the global health community better in the future.
Divisional Clinical Director for Infection
UCLH NHS Foundation Trust
Chief Medical Officer
Fairmount International
16:30-17:30 Interactive Forum

International Provider Network Forum

No face-to-face meetings? No problem – ITIC has it covered with this forum that allows you to meet with fellow international medical providers, as well as payers, to discuss important industry issues like how to control rising medical treatment costs, maintain the highest standards of care, and ensure that patients are accessing the care they need, when they need it. The International Provider Networks Forum will talk about COVID has transformed the way we work together this year and in the future. Topics will include:

  • Pros and cons of telemedicine for providers, payers and patients
  • Insurance benefits for remote consultations
  • Managing patient referrals during pandemic
  • Capitated rates vs. fee for service
  • Managing network relationships with lower patient volumes
Fairmount International
17:30-18:15 Sponsored by CME

Networking can be magic!

Watch closely – ITIC is set to conjure something special. A virtual show that combines magic with mind reading, by a member of the Magic Circle who promises not to reveal the ITIJ Awards winners. Expect an awe-inspiring act, full of fun, and one of the most memorable zoom meetings of the conference.
18:15-19:00 Sponsored by Air Ambulance Worldwide

Yoga class

If this is the first conference you have been able to attend in yoga pants, there’s no need to get changed. For those in smarter attire, you have a short break before we see you back on Zoom for your best downward dog. It’s time to wind down after a busy virtual conference day, and enjoy 45 minutes with our fully qualified expert yoga instructor. Designed for all-abilities, our instructor will demonstrate postures, breathing practices and meditations to improve state of mind and lower stress levels.



Thursday 5 November 2020

11:30-12:00 ITIC Connected Virtual Exhibition

ITIJ: Meet the team

The Editorial and Sales teams from ITIJ will be on hand to discuss forthcoming feature article content in ITIJ and across our Review publications, talk through any information you may need about our variety of advertising options, and answer any questions you may have about how to get involved in any of our magazines. Drop in for a chance to win an ITIC registration! We look forward to meeting you!
11:45-12:45 Sponsored by European Air Ambulance

A tour of Madrid – no passport required

We are all missing the opportunity to travel right now, so allow us to transport you from your home office to Madrid – the venue for ITIC Global 2021 – in this jam-packed virtual tour experience. Showcasing the city’s vibrant culture, the tour will show you how the people of Madrid live, eat, sleep and think – plus secret places you can’t find without a local! From his own home in Madrid, our tour guide Paul will give top tips for making the most of this wonderful city ahead of next year’s conference and the time when we can all meet again.
13:00-13:45 Sponsored by Atrium Health

Travel into the Future with best-selling author and futurist Richard Watson

What might the travel landscape look like post-pandemic? Where might people go? How might they travel and what might they seek out or avoid once they arrive? Most of all, what might some of the residual problems and opportunities be for the travel industry and for travel insurance? Focussing on the near future, Richard Watson will inject a dose of much needed optimism into proceedings and consider how individuals and organisations alike can ride out the prevailing storm. One answer, ironically, is to partly ignore the future, to focus on the present and to use history to inject a proper sense of perspective.
Best-selling author, lecturer and futurist speaker
13:45-14:45 Presentation + Live Q&A

Industry challenges in Mexico and the Caribbean

Experienced industry professionals will share their perspectives on issues such as the complexities of building a reliable and high-quality medical network; the effect of hospital consolidation on prices and access to care for insured patients; and the typical methods of cost containment that are – and are not – effective in this unique region of the world.
Vice President Medical Provider Management
Chairman & CEO
Ingle International
14:45-15:15 In conjunction with United Healthcare Global

How exercise can have a positive impact on mental health

To explore the links between physical fitness and mental health, we’re thrilled to welcome Kris Swarthout to the speaker line-up for ITIC Connected. Grab a coffee and settle down for a session that will cover working and working out from home, happiness-boosting exercise and how mindfulness can be life-changing.

With a professional background as a global triathlon competitor, Kris began his sporting life on the track and continues as a coach. He currently trains the USA Paratriathlon National Team and speaks on behalf of the USA Triathlon Coaching Education Department, often drawing on his four years spent as the Official Age Group Coach for Team USA – a role that took him, and the squad, to the ITU World Championships and also the Olympics.

Today Kris inspires a new generation of triathletes as co-founder of the Leanda Cave Foundation – an organisation dedicated to empowering women with triathlon. He continues to train everyone from professional sportspeople to those dipping a toe in the world of triathlons. In all he does, his ultimate goal remains the same: to help people enjoy sport and family time, and achieve the ultimate balance in life.

Final K Sporting Services
15:15-16:00 Presentation + Live Q&A

Fraud: Regional trends in fraudulent activities

Three experts in fraud identification will share their insights into regional variations in fraudulent activity, both consumer and provider. With insurers’ bottom lines under serious pressure this year, keeping a close eye on billing practices is going to be key to recovery going forward.
head of special investigation services
Charles Taylor
VP of Network
GMMI, Inc.
Global Head of Cost Containment
AXA Partners
16:15-17:00 Presentation + Live Q&A


The popularity of cruise holidays will return, so insurers, assistance companies and air medical providers need to be prepared for a sudden and dramatic increase in cruise passengers numbers in 2021. Issues such as the ongoing risk of infection outbreaks, quality and cost of medical care onboard, passenger safety, and the difficulties in providing assistance to customers who may be in a remote location with little to no support, will all be covered by our expert speakers.
Business Development Manager
AP Companies
Director of Clinical Transports
On Call International
Medical Director
17:15-18:30 Sponsored by Airlec Ambulance

Cocktail mixology masterclass

Mix it up with the ITIC community! Enjoy learning how to make a new signature drink or two to mark the end of ITIC Connected. Share this experience with fellow attendees as the annual ITIJ Awards night celebrations begin. Sponsored by Airlec Ambulance.
18:30-19:00 Sponsored by nib

Pre-awards entertainment

Join recently crowned winner of Britain’s Got Talent 2020, Jon Courtenay 'the twisted pianist', for an exclusive live performance. With a set list that ranges from jazz and classical to rock n' roll, interspersed with original songs and parodies, plus hilarious tales of his likes, loves and life travelling around the world, Jon’s show will leave you with a happy heart - and a huge smile. The ITIJ Awards ceremony will stream directly after the show, so sit back and enjoy an evening of entertainment and recognition for our incredible industry.
19:00-20:00 Awards night stream sponsored by New Frontier Group

ITIJ Awards ceremony

Join the industry online in celebration as the 2020 ITIJ Awards winners are revealed! For more information about the ITIJ Awards including the full list of finalists, visit Awards stream sponsored by New Frontier Group.


ITIC Connected 2020 sponsors

Official Media Partner