
On the agenda at ITIC Global 2023
On the agenda at ITIC Global 2023
What does the future hold for the travel and health insurance industry?
We think you have the answers! Join the discussion at ITIC Global, with inspiring speakers, interactive sessions and networking opportunities packed into a 5 day conference intended to spark discussions that move things forward
On the agenda at ITIC Global 2023
What does the future hold for the travel and health insurance industry?
We think you have the answers! Join the discussion at ITIC Global, with inspiring speakers, interactive sessions and networking opportunities packed into a 5 day conference intended to spark discussions that move things forward
5
Nov
Sunday 5 November 2023
15:00 – 17:00
Exhibition Hall | Great Room, W Barcelona
Early Registration
ITIC Global is open for business! Visit the registration desk, pick up your badge and explore the exhibition hall.
6
Nov
Monday 6 November 2023
07:30 – 08:15
Outside | W Barcelona Lobby
ITIC Global Running Club – sponsored by Gamma Air Medical and European Air Ambulance
Gamma Air Medical and European Air Ambulance invite you to put your best foot forward and start the day with a relaxed guided 5k run along Barcelona’s iconic beachfront. The ITIC Global Running Club is suitable for all abilities. Sign up and join us!
09:00 – 10:00
Exhibition Hall | Great Room, W Barcelona
Registration – sponsored by Connex Assistance & welcome coffee
Start your first full day at ITIC Global right with a coffee and refreshments, collect your badge and mingle with attendees in the exhibition hall before sessions begin!
10:00 – 10:45
Conference Room | The Mega Room, W Barcelona
Keynote Speaker: Vanessa Ruck 'The Girl on a Bike'
Vanessa Ruck, otherwise known as ‘The Girl on a Bike’ is a high profile rider, adventurer and presenter based in the UK. After a tragic accident on her pushbike followed by seven surgeries over seven years, Vanessa discovered the world of motorcycling, and just as importantly the thrill of exploring the world on them. As a force to be reckoned with, she’s a rider, racer and adventurer living with ongoing pain, and is determined to make the most of every day despite her past, and help others do the same. Vanessa will be joining us with her energetic real-life experiences following her life-changing story from accident to becoming a rider and international racer who has now ridden in over 28 countries.
Speakers
10:45 – 11:15
Exhibition Hall | The Great Room, W Barcelona
Networking Coffee – sponsored by HM Hospitales
Get refreshed and take a moment to chat with fellow attendees and the ITIC Global exhibitors care of HM Hospitales
11:15 – 12:45
Conference Room | The Mega Room, W Barcelona
Session 1: The Future of Telemedicine
Telemedicine evolved significantly during the pandemic, but is this growth enduring, and will there be a global telemedicine solution? You will hear absorbing insights from our experts on what’s new and emerging in telemedicine as we discuss the development and acceptance of services, and explore increased call volume and case-closure rates. But will patients identify and embrace how useful telemedicine is?
Speakers
12:45 – 14:15
Exhibition Hall | The Great Room, W Barcelona
Networking lunch
Enjoy some local cuisine while continuing your meetings and discussions
14:15 – 15:45
Conference Room | The Mega Room, W Barcelona
Session 2: The Future and Pricing for Air Ambulances
How do air ambulance operators cut costs without compromising on quality? You’ll gain fascinating insights as we meet with experts who have a fresh take on an age-old problem. We’ll talk about pricing differences between North America and Europe, and you can expect a lively discussion on how new anti-emission regulations might impact our industry.
15:30 – 16:30
Exhibition Hall | The Great Room, W Barcelona
Exhibitor's Cocktail Hour
Grab a cocktail – or mocktail and meet this year’s exhibitors, in our biggest ever exhibition hall.
18:00 – 19:00
La Llotja de Mar | Transfer provided
New Attendees Welcome Reception
A chance for first time ITIC Global attendees to meet the ITIC committee and get to know each other!
19:00 – 21:00
La Llotja de Mar | Transfer provided
ITIC Global Welcome Fiesta! sponsored by Jet Rescue Air Ambulance
We have a very special night of celebration planned for ITIC Global’s official opening party! We are not only welcoming our 2023 attendees, we are also celebrating a very special 25th birthday for our co-hosts! Jet Rescue Air Ambulance will host a night of Mexican and LATAM delights – from Mexico City to Buenos Aires, Lima to Caracas – this year we will be bringing you stunning colours, flavours and tastes from these fabulous countries. Dress to impress and join us for a night you won’t forget!
7
Nov
Tuesday 7 November 2023
07:30 – 08:15
Outside | W Barcelona Lobby
ITIC Global Running Club – sponsored by Gamma Air Medical and European Air Ambulance
Put your best foot forward and start the day with a relaxed guided 5k run along Barcelona’s iconic beachfront. The ITIC Global Running Club is suitable for all abilities. Sign up and join us!
08:30 – 09:30
Exhibition Hall | The Great Room, W Barcelona
Registration – sponsored by Connex Assistance & Networking Coffee
Registration is open if you have yet to collect your attendee bag. Otherwise enjoy a coffee, catch up with your ITIC friends and make new connections.
09:30 – 11:00
Conference Room | The Mega Room, W Barcelona
Session 3: The Future of Travel, Part 1
The future is happening right now! Work-from-anywhere digital nomads are changing the way we work, where we work, and how we work. We’ll be in conversation with industry experts who live and breathe a fresh new way of working and travelling, and you’ll learn about how the industry is adapting and changing to a new type of customer. We ask what the future holds for this compelling way of life and gain insights into how the adventure traveller is pictured by insurers.
Speakers
11:00 – 11:30
Exhibition Hall | The Great Room, W Barcelona
Networking Coffee – sponsored by SARPA Assistance
Get refreshed and take a moment to chat with fellow attendees and the ITIC Global exhibitors
11:30 – 13:00
Conference Room | The Mega Room, W Barcelona
Session 4: The Future of Travel, Part 2
What does the future of travel really look like – how do the changes and challenges of global travel patterns impact our industry? From future aviation patterns and sustainable air travel, to emerging locations and destinations causing new economic opportunities. Join our panel to understand how the predicated evolution of travel looks to shape our economic landscape.
Speakers
13:00 – 14:30
Exhibition Hall | The Great Room, W Barcelona
Networking lunch
Time to refuel, refresh and network whilst enjoying a delicious stand-up buffet lunch hosted within the exhibition hall.
14:30 – 16:00
Conference Room | The Mega Room, W Barcelona
ITIC Academy: Medical Directors Forum
The Medical Directors Forum is an opportunity to review challenging medical assistance cases with international peers, identifying frustrations and failures from which the industry can learn. Challenging cases from around the world, poor outcomes with local providers, departures from evidence-based medicine and cases that challenge diagnostics and treatment skills. The forum provides a safe space for debate on what it takes to provide medical assistance for global travellers with a goal of ensuring the best possible outcome.
14:30 – 16:00
Conference Room | The Mega Room, W Barcelona
ITIC Academy: Providers Network Forum – 'The Pricing Cagefight'
Thought leaders from healthcare providers, assistance and insurance companies meet to discuss the issues that affect their working relationships. Led by ITIC committee member Laura Hilton, this interactive and lively forum gives participants a chance to contribute their ideas, point out challenges, ask questions and suggest best practices when it comes to provider/payer dynamics.
15:30 – 16:30
Exhibition Hall | The Great Room, W Barcelona
Exhibitor's Cocktail Hour
Grab a cocktail or mocktail and meet this year’s exhibitors, in our biggest ever exhibition hall.
16:00 – 16:30
Exhibition Hall | The Great Room, W Barcelona
Networking Coffee – sponsored by SARPA Assistance
Get refreshed and take a moment to chat with fellow attendees and the ITIC Global exhibitors.
16:30 – 18:00
Conference Room | The Mega Room, W Barcelona
EURAMI General Assembly
This is a members-only meeting. The EURAMI Board will update their members on the organisations annual progress and developments. For more information, please contact info@eurami.org
20:00 – 23:00
Salt, W Barcelona
Cocktails & Karaoke – sponsored by Commercial Medical Escorts
Join us at the Honky Tonk! Scroll through the cocktail menu and match it to your favourite tune, for a night of musical delights, with local bites and an array of cocktails to boot! From 8 till’ late, bring your best vocal skills ready to take home the karaoke King or Queen crown!
8
Nov
Wednesday 8 November 2023
07:30 – 08:15
Outside | W Barcelona Lobby
ITIC Global Running Club – sponsored by Gamma Air Medical and European Air Ambulance
Put your best foot forward and start the day with a relaxed guided 5k run along Barcelona’s iconic beachfront. The ITIC Global Running Club is suitable for all abilities. Sign up and join us!
08:30 – 09:30
Exhibition Hall | The Great Room, W Barcelona
Registration & Networking Coffee
Grab a coffee and chat with fellow attendees in the exhibition hall before sessions begin.
09:30 – 11:00
Conference Room | The Mega Room, W Barcelona
Session 5: Digital Fraud
Keeping tabs on emerging fraud trends as fraudsters take advantage of new digital opportunities is vitaland ongoing concern for business around the world. How has fraud developed over the last few years and what cybercrime should we be prepared for? Our experts share the trends most likely to impact businesses across the travel and health insurance industry.
Speakers
11:00 – 11:30
Exhibition Hall | The Great Room, W Barcelona
Networking Coffee sponsored by Dana Farber Cancer Institute
Get refreshed and take a moment to chat with fellow attendees and the ITIC Global exhibitors
11:30 – 13:00
Conference Room | The Mega Room, W Barcelona
Session 6: Mental Health
An explosion in the demand for mental-health cover has caused thought-provoking challenges for insurers over the last two years. How do insurers offer the best cover for mental-health disorders, and what innovative solutions are being put forward for expats worldwide?
13:00 – 14:30
Exhibition Hall | The Great Room, W Barcelona
Networking Lunch
Time to refuel, refresh and network whilst enjoying a delicious stand-up buffet lunch hosted within the exhibition hall.
14:00 – 15:00
Exhibition Hall | The Great Room, W Barcelona
Exhibitor's Cocktail Hour
Grab a cocktail – or mocktail and meet this year’s exhibitors, in our biggest ever exhibition hall
14:30 – 16:00
Conference Room | The Mega Room, W Barcelona
ITIC Academy: The Air Ambulance Forum
Air ambulance and medical assistance companies will discuss the challenges they face, and the solutions that partners can develop. The Forum allows open and honest discussions about lessons learned from missions, standards which payers should expect and pricing transparency.
16:30 – 20:00
University of Barcelona Tour hosted by Aeromedical and Marine TRI
Aeromedical and Marine TRI is pleased to invite you for a guided tour at the University of Barcelona. This year marks the 150th anniversary of this renowned building, and we are excited to explore its unique spaces and learn more about its history.
During the tour, you will have the opportunity to visit some of the university’s most emblematic spaces of the historic Main Building, the beautiful Botanical Garden, and the impressive Main Hall and the very special Paranimf room. You will also hear from expert guides about the university’s role in shaping the intellectual and cultural life of Barcelona, and its impact on the wider world. Sign-up is required to join this tour.
15:00 – 17:00
HM Nou Delfos, Barcelona
HOSPITAL TOUR: HM Nou Delfos
HM Hospitales invite ITIC Global attendees to vist their nearby facility, the HM Nou Delfos Hospital.
The new HM NOU Delfos is a comprehensive medical-surgical center equipped with the latest technology and with a wide portfolio of 30+ medical specialities and services that make it one of the leading private hospitals in Barcelona and Catalonia.
Sign-up is required to join this tour.
9
Nov
Thursday 9 November 2023
10:00 – 12:00
Exhibition Hall | The Great Room, W Barcelona
Exhibitor's Brunch
Join the ITIC Global exhibitors for more networking over a fabulous brunch spread on the final morning of the conference. Savour some local delicacies and traditional classics with old friends and new!
10:30 – 12:00
Conference Room | The Mega Room, W Barcelona
Session 7: Industry-based pricing and Cost Containment
Whether you believe in pre-empting costs or negotiating with providers in bulk, we are all feeling the impact of rising expenses around the world. Listen to crucial strategies from our experts as they share their cost containment approaches for insurers and assistance companies in our current economic climate.
Speakers
Head of Private Medical Insurance Relationships and Product Development
The London Clinic
13:00 – 16:00
Sagrada Familia
Optional Social Event | Sagrada Familia Tour sponsored by Rowland Brothers International
Rowland Brothers International would like to invite you on a tour of Barcelona’s masterpiece and most recognisable monument, Antoní Gaudí’s Sagrada Familia. The Sagrada Familia, a modernist church, is one of Gaudi’s most famous works in the city. It is a truly unique building and an absolute must see for anyone visiting Barcelona.
Request a place on this free visit when you register. Tickets are limited and you will be notified if you have a space.
19:00 – 23:59
The Great Room, W Barcelona
The ITIJ Awards & After Party
The ITIJ Awards recognise the extraordinary efforts of companies from across all sectors of the travel and health insurance industry, with a black-tie dinner gala which concludes the ITIC Global conference. Celebrate with your industry peers, reward your teams’ hard work and don’t forget your dancing shoes for the after-party…