ITIC | International Travel & Health Insurance Conferences

ITIC Global Agenda

ITIC Global Agenda

Each year the agenda is full of inspiring speakers, interactive sessions and networking opportunities, with the 2021 ITIJ Awards ceremony rounding off the event. Click subscribe and we will keep you updated as events are added

Click on a date to jump to the schedule for that day



Sunday 31 October 2021


Sunday at ITIC Global

Head to the registration desk and beat tomorrow's queues to collect your ITIC Global attendee bag and make your way to the networking area where exhibitors from across all sectors of operational support are ready to meet you!



Monday 1 November 2021


Monday at ITIC Global

The first full day of ITIC Global 2021!

Time to visit the registration desk to collect your ITIC Global attendee badge and show bag. Ahead of the sessions kicking off make your way to the networking area where exhibitors from across all sectors of operational support are ready to meet you and get down to business.

10:30-11:00 Room 1

Keynote Speaker

A presentation from Dr Vanya Gant, an expert in infectious diseases, who will share how, globally, we can be better prepared for the next pandemic as a result of lessons learned from the outbreak of Covid-19 including the threat of new variants and therapies for 'long Covid' Is there a chance that governments will learn from this, or will we be back in global lockdowns in a few years when a new variant emerges?
Divisional Clinical Director for Infection
UCLH NHS Foundation Trust
11:00-12:30 Room 1

Travel insurance response to Covid-19

With a better awareness of travel insurance and its benefits, what has the industry done to respond to increasing customer expectations? What are insurer expectations in terms of vaccinations and coverage denial if someone has refused the vaccine?
Head of the Global network
MAPFRE Assistance
President & CEO
12:30-13:30 Exhibition Area


Time to refuel, refresh and network whilst enjoying a delicious stand-up buffet lunch hosted within the exhibition and networking areas.
13:30-15:00 Room 1

Assistance, air ambulance and hospital considerations

Working together in a cohesive and safe manner has allowed air ambulance and assistance services to operate throughout the pandemic. But has Covid exposed weaknesses in existing medical networks, and if so, what have assistance companies done to remedy the problem?
Operations Services
Allianz Int. Health
International Medical DirectoR
AXA Assistance USA
Head of Standards EURAMI
Gama Aviation
15:00-17:00 Room 1

36th EURAMI General Assembly

EURAMI is delighted to welcome its members to the 36th Annual EURAMI General Assembly. The meeting is a members-only meeting. The EURAMI Board & Office look forward to updating our members on our annual progress and developments.

The official ITIC Madrid Welcome Reception

This event needs no introduction to those who have attended an ITIC Global conference before. However, if this is your first time attending, you are in for a treat. All ITIC attendees in one place, ready to network. Details coming soon…



Tuesday 2 November 2021


Tuesday at ITIC Global

Tuesday is a full day of conference sessions at ITIC Global. Get ready for experts from all sectors of the travel and health insurance industry sharing their insights in topical panel debates and interactive sessions. With plenty of time for networking built into the ITIC program, take advantage of networking breaks to connect with suppliers exhibiting their services and key contacts. The evening is free to allow you to plan your own dinner meetings and entertainment!
10:00-11:30 Room 1

Global fraud

Our panel of experts will explore fraud hotspots in the past and future – will Covid change destination choice for leisure travellers, and will there be less fraud as a result? Our second expert will address ease of fraud thanks to technology, with fake documents being a perennial problem. Will fake Covid vaccination certificates be an issue the industry has to face? Finally, is there concern in the industry that medical providers (or other industry suppliers) will be seeking to boost income they have lost during Covid by increasing abusive billing practices?
head of special investigation services
Charles Taylor
Cost Control & Counter Fraud Manager
AXA Partners
11:30-12:00 Exhibition Area

Coffee Break

Pick up a coffee and meet the exhibitors.
12:00-13:30 Room 1

International healthcare challenges and expectations

Three experts will discuss what IPMI and business travellers are expecting of their insurance policies now in terms of assistance and healthcare? What digital solutions are enabling the delivery of healthcare services, and what could be delivered in the near future, which will enable better medical assistance to be given the policyholders? Finally, our speakers will explore initiatives being used by travel risk managers to rebuild confidence among their travelling employees about the safety of international travel, and how assistance/security companies can help with these efforts.
The Travel Risk & Incident Prevention (TRIP) Group
Global Medical Director
Collinson Group
13:30-14:30 Exhibition Area


Time to refuel, refresh and network whilst enjoying a delicious stand up buffet lunch hosted within the exhibition and networking areas.
14:30-16:00 Room 1

Medical Directors' Forum

The MDF is not about great successes, but rather about identifying frustrations and failures from which the industry can learn. Challenging medical cases will be presented covering difficult air evacuations, bad outcomes with local providers, departures from evidence-based medicine and cases that challenge diagnostics and treatment skills.
15:30-18:00 Exhibition Area

Visit to Clínica Universidad de Navarra – The Frontiers of Medicine

Get to know the new frontiers of medicine in the best private hospital in Spain for the 7th consecutive year*, with a pioneer model of care centered around the patient It has the most advanced Proton Therapy Unit in Europe, the first one integrated in a hospital, and offers the most advanced therapies for cancer and highly complex diseases. *MRS 2021 (Health Reputation Monitor) / World Best Hospitals Newsweek Ranking / Accredited by Joint Commission International.
Co-Director of the Department of Radiation Oncology & Scientific Director of the Proton Therapy Unit
Clínica Universidad de Navarra



Wednesday 3 November 2021


Wednesday at ITIC Global

Another full day of educational conference sessions with experts from the industry ready to take your questions and share their experiences operating in global travel and health insurance. More opportunities to connect with key contacts over coffee breaks and lunch.
10:00-11:30 Room 1

Insurtech innovation and leadership

Are insurers ready for the next step in the digital revolution? Insurtech leaders offer insights and share the latest developments in software that will enable better reach, more accurate and personalised product development, and an enhanced customer experience.
MD Corporate Innovation (InsurTech)
Rainmaking Innovation Ltd
11:30-12:00 Exhibition Area

Coffee Break

Recharge your batteries with a coffee and meet the exhibitors.
12:00-13:30 Room 1

Air Ambulance and Medical Assistance Forum

The Forum will allow open and honest discussions about lessons learned from Covid-19 missions, and examine the potential to establish standards in the transport of infectious patients that would allow for transparency for payers. Air ambulance and medical assistance companies will discuss the challenges they face, and the solutions that partners can develop.
13:30-14:30 Room 1


Time to refuel, refresh and network whilst enjoying a delicious stand up buffet lunch hosted within the exhibition and networking areas.
14:30-15:30 Room 1

Cost Containment Challenges and Solutions Forum

This session offers participants the opportunity to share best practices, move industry discussion forwards and develop new ideas that will enhance the cost containment services offered to insurers. Regional differences in cost containment challenges, and the methods used to overcome these, provide an opportunity for experts to demonstrate how local knowledge and understanding of regional process can change the value that payers are getting from service providers.
Business Development Manager
AP Companies
VP Marketing & Business Development
Global Excel Management
15:30- Exhibition Area

Coffee Break




Thursday 4 November 2021


Thursday at ITIC Global

Our final day at ITIC Global puts networking pride of place. Your last chance to network over coffee and catch up with your key targets before the week is over.

Industry insights are shared, with case studies on all sectors of travel and health operations offering a fantastic learning opportunity.

And last but by no means least, ITIC Global concludes with the finale dinner and the ITIJ Awards!

09:30-10:30 Room 1

Provider Network Forum

ITIC’s Provider Network Forum offers hospitals and insurers the chance to exchange best practice, identify weak points in the care pathways for international patients, and share ideas for collaboration moving forward, particularly with regards to the huge increase in telehealth solutions.
Fairmount International
10:30-11:00 Room 1

The rising importance of thought leadership for business growth in a post-pandemic world

Lorien Norden will discuss how insurers can come out of Covid in a stronger position.
Chimera Content Marketing Consultancy
11:00-11:30 Room 1

How can travel risk intelligence help travellers stay safe in a fast-changing risk environment?

In a fast-changing digital era, large and small organisations alike find themselves trapped in an increasingly unpredictable world where new and unexpected risks lay around every corner. Reducing claims and keeping travellers safe ultimately depend on an enhanced duty of care built around verified and independent travel risk information.
Director of Partnerships & Strategic Relations

Occupational Travel Health

Chief Medical Officer

ITIC Finale Dinner and ITIJ Awards

The ITIC Global Finale Dinner is a black-tie gala evening which plays host to the annual ITIJ Awards ceremony. Join the industry in celebration!


ITIC Global 2021 Sponsors

Media Partner