ITIC | International Travel & Health Insurance Conferences

ITIC Global Agenda

ITIC Global Agenda

Browse sessions and networking opportunities to plan your time at ITIC!



Sunday 25 October 2020


Sunday at ITIC Global

Stop by the registration desk to collect your ITIC Global attendee bag and make your way to the networking area where exhibitors from across all sectors of operational support are ready to meet you!

Registration opens

Stop by the registration desk to collect your ITIC Global attendee bag and make your way to the networking area where exhibitors from across all sectors of operational support are ready to meet you!

New attendees welcome reception

Calling all new ITIC attendees! This is the chance for you to mingle with other newbies ahead of the busy week. This event is by invitation only. New attendees will receive their invite via email closer to the event.



Monday 26 October 2020


Monday at ITIC Global

The first full day of ITIC Global 2020!

Stop by the registration desk to collect your ITIC Global attendee bag and make your way to the networking area where exhibitors from across all sectors of operational support are ready to meet you and get down to business.


Registration and exhibition opens

The team will be available at the registration desk throughout the conference.

Welcome coffee break

Pick up your conference attendee badge, grab a coffee and start networking!
11:00-12:30 Room 1


This session will identify the major fraud hotspots in the world, as well as tactics that insurance and assistance companies are employing to minimize their exposure to such practices. Whether it is customer or provider fraud that is the primary problem will also be under discussion, and while technology has given insurers new weapons with which to fight fraudsters, are the perpetrators getting smarter to circumvent the newest technological enhancements?
12:30-13:30 Exhibiton Area

Networking lunch

13:30-15:00 Room 1

Healthcare challenges for expatriates

Ensuring that expatriates have access to high quality, reasonable cost healthcare services as and when they need it is essential from both a Duty of Care point of view and to ensure client satisfaction. Speakers in this session will consider issues such as how to manage the challenge of directional care, how to build a high-performance network of tried and tested healthcare providers, and the specific issues that insurers face when assisting yacht or cruise line crewmembers.
15:00-15:30 Exhibiton Area

Coffee break


The official ITIC Madrid Welcome Reception

This event needs no introduction to those who have attended an ITIC Global conference before. However, if this is your first time attending, you are in for a treat. Over 900 of our industry’s leaders, all in one place, ready to network. Details coming soon…



Tuesday 27 October 2020


Tuesday at ITIC Global

Tuesday is a full day conference sessions at ITIC Global. Get ready for experts operating across all sectors of the travel and health insurance industry sharing their insights in topical panel debates and interactive sessions. With plenty of time for networking built into the ITIC program, take advantage of networking breaks to connect with suppliers exhibiting their services and key contacts. The evening is free to allow you to plan your own dinner meetings and entertainment!
10:00-11:30 Room 1

Industry challenges in Mexico and the Caribbean

This session will look at the unique challenges and opportunities that insurance and assistance providers face when working in Central America and the Caribbean. What are the main considerations when building a network of medical providers, and how is cost vs quality of care evaluated in different countries? With consolidation in the healthcare sector, how are insurance and assistance companies working with new partners and have they still got any leverage to negotiate rates? When it comes to containing cost for the medical treatment of insured parties, are discounts still king in this region, or is ongoing medical management of cases the best way to contain mounting medical bills?
10:00-11:30 Room 2

Air Ambulance session


Coffee break

12:00-13:30 Room 1


This will be a multi-aspect session looking at travel trends (including the effects of terrorism and political disturbances), the primary assistance challenges, medical costs, hyper-inflated bills and issues surrounding the repatriation of mortal remains.
Dr. Bruno Sicard
12:00-13:30 Room 2

Cost Containment Forum

This will provide an opportunity for cost containment experts to demonstrate their own approaches to case management in different parts of the world.
13:30-14:30 Exhibiton Area

Networking lunch

14:00-15:30 Room 1

Medical Directors’ Forum

This ever-popular session at ITIC offers attendees a chance to share best practice and opportunities for learning with peers and colleagues in the international medical assistance sector.
14:00-15:30 Room 2

Innovation Forum

  1. Are legacy systems hampering development of insurtech solutions?
  2. Making sense of innovation from a compliance and regulatory point of view
  3. Appealing to the new generation of travellers
  4. Healthcare technology (wearables) take up by IPMI clients
  5. AI and telemedicine



Wednesday 28 October 2020


Wednesday at ITIC Global

Another full day of educational conference sessions with experts from the industry ready to take your questions and share their experiences operating in global travel and health insurance. More opportunities to connect with key contacts over coffee breaks and lunch.
10:00-11:30 Room 1

The effects of infectious disease outbreaks

This session will look at the negative effects that global disease outbreaks have on travel trends and how the insurance and assistance industries have responded to challenges of this nature, both historically and currently. What are the risks facing travellers in different regions, and how should travel restrictions be applied to be most effective.
10:00-11:30 Room 2

What happens when your supply chain fails?

This session will address the knock-on effects of the failure of a tour operator or airline, or an assistance company that has gone into administration. What can and do insurer partners do following such a failure? It could also look at what can be done in the event that a GOP needs to be made to a country that has economic sanctions on it and payment needs to be routed by another party.
11:30-12:00 Exhibiton Area

Coffee break

12:00-13:30 Room 1

Young travellers and risk

This session will consider issues of safety and security for younger travellers, whether international students on long-term placements, or an 18-year-old on their first holiday without parents. Topics that will be covered include what happens when young travellers make accusations of crime abroad, human rights, Duty of Care and travel risk management programmes and their application to this specific group of travellers.
12:00-13:30 Room 2

Air Ambulance session

13:30-14:30 Exhibiton Area

Networking lunch

14:30-15:30 Room 1

Air Ambulance & Medical Assistance Forum

14:30-15:00 Room 2

Reinsurer’s view of global travel & health insurance market

In this session, a global reinsurance giant will consider their view of the marketplace, with regards to capacity, underwriting expertise and risk.
15:00-15:30 Room 2

View from the top

In this session, an expert from Lloyds of London will provide an overview of the market, including the primary risks, strengths, weaknesses, challenges and opportunities.



Thursday 29 October 2020


Thursday at ITIC Global

Our final day at ITIC Global puts networking pride of place. Enjoy a networking brunch and catch up with your key targets before the week is over.

Industry insights are shared, with case studies on all sectors of travel and health operations offering a fantastic learning opportunity.

And last but by no means least, ITIC Global concludes with the finale dinner and the ITIJ Awards!

09:30-10:30 Room 1

Provider Network Forum

This Forum offers unique opportunities for providers and payers to come together and share knowledge and best practice among peers and colleagues. It is a recognized Forum where experts can freely discuss business tactics and how patient outcomes can be improved through more cohesive working practices.
10:00-12:00 Exhibiton Area

Networking brunch

10:30-11:00 Room 1

Industry insights

11:00-11:30 Room 1

Industry insights

11:30-12:00 Room 1

Industry insights


ITIC Finale Dinner and ITIJ Awards

The ITIC Global Finale Dinner is a black-tie gala evening which plays host to the annual ITIJ Awards ceremony. Join the industry in celebration!