Natalya Butakova is Business Development Manager of AP Companies Global Solutions, the international leading health care management, cost containment and emergency medical assistance company. AP Companies has the largest direct medical provider network in185 countries. AP’s specialist Cost Containment team consistently achieves significant savings and carefully controls expenditures of AP’s Clients. . Natalya has been with AP Companies since 2005, having previously worked in private hospitals as a specialist working with international insurance and maritime companies.

Mark Carney’s insurance career spans 35 years of executive operating experience. He joined the WorldTrips (Formerly HCC Medical Insurance Services) team in March of 2009. He is on a variety of boards within Tokio Marine HCC including HCC Life Insurance Company. In 2020 he was additionally appointed as Chief Product Officer for Tokio Marine HCC’s Global Travel Group. Mark received his Bachelor of Science degree from Purdue University. The Boilermaker went on to become the founder and CEO of a catastrophic risk management company, founder and CEO of a psychiatric risk management company, and Executive Director and CEO of a provider-owned HMO. Later he became the founder and CEO of Andara Life Services, Inc., a nerve injury repair therapeutics company based on technology licensed from Purdue University. In addition to his professional roles, Mark has held several non-profit board roles including President and board member of the United States Travel Insurance Association, founding officer for the Boiler Business Exchange and member of the research and development committee for the Rehabilitation Hospital of Indiana. Since joining WorldTrips, Mark has guided the growing success of the company, including both top line and bottom-line growth. He was a leader in the acquisitions of On Call International and InsureMyTrip.com. Passionate about helping people in need recover from injuries and illnesses, Mark enjoys finding solutions to common challenges people face overseas such as language barriers, accessing quality providers, and medical transportation. Mark attributes the continued success of WorldTrips not only to the hard work of our leadership, but also to the entire staff’s efforts to exceed customer expectation. Connect with Mark on LinkedIn

Simon set up Charles Taylor's award winning Special Investigations Unit in 2008. Since then, he and his team have developed the unit into an end-to-end global claims validation service; working for over 20 high-profile clients and conducting fraud and factual investigations all over the world for travel, PHI, EL, PL, life and other insurance product lines.

During this time, Simon also took on the role of conference director for the Insurance Fraud Investigators Group (IFIG), for just over 2 years. In addition, he has been heavily involved in various different steering groups in the travel insurance industry, including being part of the IFB's travel insurance fraud strategic threat assessment working group.

Simon and his team have contributed to BBC 1's 'Claimed and Shamed' fraud programme for over 4 years; taking part in 8 different series to successfully educate the public about travel insurance fraud.

Lloyd Figgins is a travel risk expert, author and CEO of the TRIP Group. A former police officer, Lloyd has worked in over 80 countries, including some of the world’s most hostile and remote regions. He has encountered risk in many forms including extracting clients from a coup in Madagascar and establishing evacuation routes for personnel operating deep inside the DRC. Lloyd often provides commentary in the media, making regular appearances on the BBC, ITV, Channel 5, Sky News, NBC, Fox News, LBC and Talk Radio. Lloyd writes for numerous national print publications on the subject of travel risk and is author of The Travel Survival Guide published by Portico.

Dr Simon Forrington is a Consultant in Anaesthesia and Intensive Care Medicine at Manchester University NHS Foundation Trust, England. He has been working in aeromedical transportation for more than ten years, both in fixed wing and rotary operations. StartIng as a Flight Doctor for AMREF Flying Doctors in Kenya, he later joined Capital Air Ambulance and became their Medical Director in 2018. He has worked as a HEMS Doctor for 2 years with the North West Air Ambulance Charity in England, flying many primary retrieval missions. With Capital, Dr Forrington worked closely with Public Health England at the outbreak of the pandemic, establishing guidelines and standards for moving COVID-19 patients by air. Currently, he is the Medical Director for Gama Aviation in the UK, and an auditor and the lead for standards with EURAMI. Dr Forrington lives in Manchester with his wife and two children.

Sasha Gainullin No one knows customer needs involving emergency travel, medical assistance, emergency evacuation, and insurance claims like Sasha. The battleface CEO has 20+ years’ experience in the space, having served in leadership roles at companies like AIG Travel Guard and Tangiers Group. Since the onset of COVID-19, Sasha has led battleface’s policymaking and communication streams related to the pandemic—an increasingly important task as travel starts to reopen and countries issue advisories on travel insurance mandates. Sasha and team frequently monitor FCDO advisories for late-breaking travel advice and the UK’s Global Travel Taskforce’s traffic light system, adjusting their product offerings and recommendations accordingly.

Dr Vanya Gant is Divisional Clinical Director for Infection and the United Kingdom’s Hospital for Tropical Diseases at University College Hospitals NHS Foundation Trust in London. He oversees a very busy Infectious Diseases and Tropical Medicine In- and Out-patient service, and acts as a tertiary National and International Referral Centre for Tropical Diseases, supported by the UK’s National Reference Parasitology and Malaria Laboratories. When not working he rides fast bikes and cars, flies paragliders and is a dance music DJ.

Dr. Glushak is the International Medical Director of AXA Assistance, an international medical and travel assistance company with offices in over 30 countries, including the UK. He is currently Professor of Medicine in Emergency Medicine at the University of Chicago. Dr Glushak, who is experienced in aeromedical and ground transportation, has been coordinating the medical care of patients abroad for both emergency and elective conditions. He is responsible for overseeing AXA Assistance’s international network of hospitals and medical providers, including credentialing and quality of care. He also oversees AXA Assistance’s International 2nd Medical Opinion programs. He is a Clinical Professor of Medicine in the division of Emergency Medicine at the University of Chicago. He is also Past President of the Illinois College of Emergency Physicians (ICEP). He is well travelled and spends considerable time surveying medical facilities worldwide as well as building International medical programs such as academic second opinion services and international teleconsultation. He is also a member of the National Transitions of Care Coalition and promoting the use of professional medical call centers to address the complex medical needs of patients world-wide.

Laura Hilton has over 25 years experience creating quality-driven, cost-effective global healthcare networks. The architect of a worldwide healthcare network available to over 62 million insured members in 180+ countries, Laura is passionate about leveraging technology to simplify the healthcare experience. Laura has developed customized international healthcare solutions for multinational corporations, family offices, study abroad programs, NGOs and professional sports teams. A graduate of Yale University, Laura speaks five languages.

For 35 years, I’ve been connected to the Travel Insurance industry working for international companies in many countries around the world. My experience has been in the Development (Sales, Marketing and Affiliation & Partnerships) and more recently in the Support area (Operation, Correspondent and providers) contributing to INNOVATION Projects and Pilots. I experienced a closer exposure to more and more digital customers, helping to improve the user experience, taking advantage of technological advances and interacting with other industries, new profiles and technologies that are currently operating in the market.

Dr Juliane Kause heads up Anvil Group's in-house medical assistance service, Anvil Assist, and is fully accredited in Acute and Critical Care Medicine, Aeromedical Retrieval and International Medical Assistance. With an extensive career in aeromedical retrieval and medical assistance, Dr Kause has held various positions including Chief Flight Doctor and General Manager (Air Ambulance). She is also a founder member of the International Society for Rapid Response Systems and has contributed to research and co-authored textbook chapters on acute physiological deterioration and rapid response systems. Dr Kause has also worked within the NHS as a Consultant in Critical Care and Acute Medicine. As part of her NHS remit, Dr Kause developed and introduced new systems to improve out of hours services, which have since been adopted internationally. Dr Kause is an expert in Occupational Travel Health and believes passionately in taking a more holistic view that supports the physical, mental and emotional health and wellbeing of travellers. Throughout the pandemic, whilst supporting Anvil's international client base, Dr Kause has also been working with the NHS to provide pandemic clinical support.

Dr Sneh Khemka MBChB MRCOphth MFHP (Hon) is a well-known figure in the world of healthcare. He trained as a cancer surgeon in Edinburgh and London before setting up his own digital healthcare business. He has occupied roles as the Global Medical Director for Bupa, Chief Operating Officer for Advanced Oncotherapy PLC, which is a spin off from CERN (home of the Large Hadron Collider), and Head of Population Health at Aetna/CVS Health, the US healthcare giant. He is now CEO of Simplyhealth, the 150 year old company which is transforming healthcare in the UK. He also sits on the boards of a range of companies, including Viapath, the UK largest laboratory/pathology provider, and is an advisor to two UK private equity houses. In his spare time, he continues clinical practice as a radio doctor, where he has a popular weekly call-in show on London’s LBC 97.3FM. He also works as an expedition medic, supporting people undertaking gruelling challenges around the world.

As Director of Global Assistance and Aeromedical Evacuation, for AMI Expeditionary Healthcare, I am entering a very exciting time with the organisation, as we now have an aviation base at Malta International Airport, our Lear 45 with Lifeport Plus stretcher configuration gives us a dual patient transport. We have strong capabilities to service Libya and north Africa. We also have a King Air 200 and will be bringing further air frames online as I develop the AMI assistance product offering on a global basis. Sadly, Covid19 has caused much devastation throughout the world, AMI provides medical services to international aid organisations, humanitarian concerns, the private sector, and government agencies in a wide range of remote and challenging environments. To be involved with this project is both challenging and exciting and allows me to continue working with professional individuals who are fearless in deploying their tasks on the Covid19 frontline. Tremendous people whom I am proud to associate with.

Lorien Norden helps organisations create original content, engage meaningfully with key audiences, and build loyal customers, helping to drive brand awareness and business growth. Lorien’s experience spans thought leadership, content marketing, PR, branding and advertising. She develops and implements global campaigns that blend differentiated PR ideas and content. In this way, she has notched up millions of readers, millions in equivalent advertising spend and nurtured new and existing B2B and B2C customers worldwide. She’s the host of an award-nominated health insurance industry podcast, Fit for Duty. Her experience also includes creating digital and print marketing collateral for high-end brands, and her written work has also appeared in publications such as Harper’s Bazaar. Lorien has lived and worked all over the world, giving her a deep understanding of expats and international cultures. Her current clients include a Fortune 5 health insurance provider, and a global telemedicine provider. Earlier in her career, Lorien’s clients included Armani Hotel Dubai, Coca-Cola, Emirates Airline, and Fairmount Hotels & Resorts. For more information, please see Lorien’s profile on LinkedIn or email Lorien@chimera-content.com.

Rory O'Gara currently holds the position of Operations Service Delivery Manager with Allianz Care. Rory is responsible for maintaining and managing service standards extending to key global outsourced partners and reviewing operational processes for efficiencies and value add member experience. Rory previously held the role of VP Medical Provider Management - North America with Allianz Partners responsible for medical networks, network partnerships and cost containment strategies, preceding this Rory had a variety of network management responsibilities in Allianz Partners over his 10+ years with the business.

Passionate about Innovation, the InsurTech ecosystem and creating innovative technology based solutions to address insurance market issues. Manjit is able to identify key business and market needs and has the commercial acumen and entrepreneurial approach to turn ideas into profitable, scalable business ventures An innovative and creative thinker, commercially driven with proven success in creating added value opportunities, communicating concepts at a senior level and translating intellectual ideas into business propositions. Strong understanding of trends, developments and issues in the insurance sector in the UK, USA and APAC regions and is widely considered an expert and thought leader on innovation in the insurance sector - Experienced Entrepreneur and business builder - Entrepreneur in Residence at University of Nottingham - Insurance Times Innovation & Disruption Advisory Board - Regular speaker at numerous InsurTech & innovation conferences, globally - Mentor & Board Advisor to various InsurTechs

Emanuele Scansani is Director of Partnerships & Strategic Relations for Riskline, a leading travel risk intelligence company in operation since 2007 and based in Denmark.

Emanuele is a plurilingual expert in global security and travel safety issues, who holds an MSc in Comparative Politics from the London School of Economics (LSE) as well as an MSc in International Relations and a bachelor’s degree in Political Science from the University of Bologna, Italy.

Emanuele is currently based in Barcelona having lived in China for eight years following graduation.

John Spears joined Global Excel in 2003 as VP Marketing. His expertise in the field of U.S. health care, combined with his strong understanding of the needs of Global Excel’s clients, provides the solid foundation upon which many of Global Excel’s new sales and marketing strategies are built. John’s lively and informative presentations are also seen as essential tools for clients and Global Excel employees alike, helping them better understand the realities of both the U.S. health care system and the cost containment industry in general. Throughout his career, John has developed innovative sales and marketing strategies, created and built new brands, developed market research systems, and managed several diverse departments. His international experience and multilingual background make him a strong presence in Global Excel's continued development. John holds a degree in Honors Economics and has a great deal of international experience at the executive level. Before joining Global Excel, he worked in the U.S. as the director of sales and marketing for a leading designer and manufacturer of factory automation technologies. Previous to that, he spent ten years working in Germany, initially as a marketing consultant at a design and advertising agency and, later, as the international marketing manager for a major consumer goods manufacturer. Corporate URL: www.globalexcel.com Coporate Linkedin: https://ca.linkedin.com/company/global-excel-management-inc-

Dr Taymans is an actively practicing emergency physician with more than 25 years of clinical practice. He is trained in aviation medicine, with extensive experience in both rotor, fixed wing and commercial escorted flights. Active in the medical aviation world, Dr Taymans was the president of the European Aeromedical Institute from 2012 to 2018. In 2013, he became Regional Medical Director at International SOS which he joined after fulfilling several highly successful positions as medical director with several major assistance organisations. As Regional Medical Director at International SOS he fulfils a role as medical director for Assistance Centres in Europe, the Middle East, Africa and Oceania. Dr. Taymans is a point of reference for Duty of Care and medical risk mitigation, advising C level leaders in many different industry verticals. He is also the Europe Regional Aviation Medical Director at International SOS where as medical SME of the aviation team, they have achieved the objective to create long standing partnerships with providers in a win-win attitude. The COVID pandemic has underlined the success of this approach. Recently he has helped support initiatives with major organizations in establishing Mental Health programs as well as NCD programs. With the COVID Pandemic, Dr Taymans leverages his knowledge in data science and visualisation to create compelling narratives based on data and visualisation to help leaders make decisions and advise on risk mitigation. He enjoys travelling the world with his family, combining this with his passions for photography and discovering local food.

Specialised in Emergency Medicine and Tropical Medicine from Germany, Dr.Bettina Vadera joined AMREF Flying Doctors (AFD) in Nairobi, Kenya, where she worked for 21 years as a Flight Physician, Medical Director and later Chief Executive Officer. Under her leadership, the organisation moved from a programme within the humanitarian Health Organisation Amref Health Africa (AHA) to a successful, widely respected air ambulance company that owns a fleet of dedicated air ambulance aircraft and provides high level regional and intercontinental aeromedical patient transport. Bettina moved to Berlin, Germany in July 2020 where she continues to support AMREF Flying Doctors as Chief Medical Advisor. She is also an auditor for EURAMI.

Cost Control & Counter Fraud Manager Accredited Counter Fraud Specialist (University of Portsmouth) Mark studied in the Netherlands and is a Qualified Nurse, he moved to Spain in September 1997 and started his career at AXA Partners/AXA Travel Insurance in 2002. He has held various positions over the past 19 years including: Travel assistance agent, Manager UK travel assistance team in Barcelona. He led an operational Marketing project in the commercial department and set up the American Express Dutch claims team while leading the local Spanish admin team. Other accomplishements include setting up assistance for Porsche cars and truck assistance for Michelin. Today Mark is responsible for heading up the Medical Network for the Spanish office and is the Head of the Technical Claims Team for AXA Travel insurance along with being the Cost Containment & Counter Fraud manager ATI.

Prof. Dr. med. Alex Veldman, MD, Bac. Phil. Alex obtained his MD from the J.W. Goethe University and a Baccalaureat in Philosophy from the St. Georgen University, both in Frankfurt, Germany. He trained in Pediatrics, Neonatology and Pediatric Cardiology in the University Hospitals Frankfurt and Giessen. He worked for several years in the Monash Medical Center in Melbourne Australia and gained valuable Leadership Experience as Therapeutic Area Head in Clinical R&D of a large Pharmaceutical Company. Apart from leading Jetcall as Medical Director, Alex is currently Head of the Department of Pediatrics at the HSK Helios Hospital in Wiesbaden, Germany and holding Professorship at the Faculty of Medicine, Monash University, Melbourne, Australia. He has published more than 75 papers on the topics of critical care, pediatrics and air ambulance transportation in international, peer reviewed medical journals that received > 900 citations.

Paul has been in the health insurance industry for over 20 years, specialising in strategic partnerships, operations and business development. Paul joined BUPA in 2000 and moved into the international health insurance area initially with BUPA International and then InterGlobal and Aetna where he held senior roles as Group Sales and Marketing Director, Head of Sales Effectiveness and Senior Director of Network EMEA. Paul has recently joined AP Companies to help in building strategic Partnerships with insurers, global transport companies and major corporates to ensure members get the most appropriate treatment in the most efficient way. Paul splits his time between Spain and the UK

Collinson’s medical service department, which is supported by teams of 28 doctors and 87 nurses across our locations both in the UK and Ireland, is led by Dr. Simon Worrell, Global Medical Director. In addition to providing medical direction to our medical assistance teams, Simon focuses on wider international health challenges faced by global travellers, such as Ebola and Zika pandemics and provides regular updates, helping to keep travellers and expatriates informed and safe as they work and holiday internationally. He has over 20 years of experience in the delivery of international medical assistance and emergency care and significant specialist expertise in immunology and communicable diseases. He worked in NHS hospitals for nine years, where he specialised in the management of communicable diseases. Collinson’s medical assistance platforms provide services 24 hours a day, 7 days a week, 365 days a year. Routine medical advice, assistance or emergency calls are triaged directly by a team of 90 assistance staff. Annually, we answer more than 1 million requests for assistance; respond to over 95,000 emergency calls; manage over 40,000 medical cases; and conduct over 3,000 aero-medical evacuations.