Jeremy Bowen is a Welsh journalist and television presenter. He was the BBC’s Middle East correspondent, based in Jerusalem, between 1995 and 2000 and the BBC Middle East editor from 2005 to 2022, before being appointed the International Editor of BBC News in August 2022.

While Middle East Editor he led the coverage of the 2011 ‘Arab Spring’ and the 2006 war between Israel and Lebanon, for which BBC News was awarded an International Emmy. He also won a first prize at the Bayeux War Correspondent Awards for a Panorama film on the Gaza War of 2009.

Jeremy has also presented numerous documentaries on BBC television and radio. In 2008, he presented a documentary for BBC Two about the 60th anniversary of the establishment of the state of Israel. In 1999 he presented a special programme on BBC One examining the aftermath of the Turkish earthquake. Jeremy also presented the BBC One special following the Asian tsunami.

A seasoned war correspondent, Jeremy has reported from more than 70 countries and has covered conflicts in the Gulf, El Salvador, Lebanon, the West Bank, Gaza, Afghanistan, Croatia, Bosnia, Chechnya, Somalia and Rwanda, Iraq, Algeria and Kosovo.

Daniela is a seasoned professional with extensive experience in the fields of aviation assistance and ground ambulances. Over the years, she has risen through the ranks, starting as an assistance worker and advancing to her current role as Director of Aviation at Airlec, thanks to her unwavering dedication, passion, and exceptional skill set.

Dr. Miguel Cortés Gutiérrez is a senior flight physician with over 15 years of experience and more than 500 completed air medical missions. He is an emergency room physician specialized in critical care transport and the comprehensive management of critically ill patients. A graduate of the University of Guadalajara, he has trained in some of the most prestigious emergency departments and intensive care units in Guadalajara, Mexico.

Dr. Cortés holds advanced certifications in ATLS, ACLS, FCCS, and ABLS, and completed key rotations at Shriners Hospitals for Children – specializing in pediatric burn care. He is certified by the National Autonomous University of Mexico (UNAM) in Medical and Surgical Emergencies. His clinical expertise includes advanced resuscitation, aeromedical evacuation, flight physiology, and interfacility transport of high-acuity patients.

In addition to his clinical work, Dr. Cortés serves as an instructor in flight physiology for pilots and cabin crew.

With a career spanning over 25 years in financial services, insurance and assistance, Alastair Crossley now leads the Global Travel Solutions team at AXA Partners. He is responsible for the end-to-end value proposition, innovation, commercial framework, customer solution delivery & implementation for the AXA Travel Insurance offering globally. Having started his career in asset finance, Alastair soon moved into a commercial role in the UK for an automotive data services business, before joining the RAC (Royal Automobile Club) as Head of Motoring Services. In 2020, Alastair joined AXA Partners to head their Global Roadside Assistance programme, before switching industries to lead the Travel Solutions team. An accomplished public speaker, Alastair regularly covers travel and travel insurance topics from Security to Sustainability and Insuretech to Risk.

Tom Hienckes is the Business Development Manager at European Air Ambulance, where he focuses on customer relations, service expansion and improvement, as well as supporting the day-to-day operations of EAA’s fleet of two Challenger 605s and three Learjet 45XRs. A lifelong aviation enthusiast, Tom studied Aviation Management in Germany, laying the foundation for his career in the industry. He began his professional journey with a global business jet operator, gaining broad experience in both commercial and operational aspects of aviation through various roles in Luxembourg and the United Kingdom.

His passion for aviation, combined with an operational and customer-focused mindset, supports European Air Ambulance’s patient-centred mission to enhance global air ambulance services, with a strong emphasis on operational excellence and quality of care. Tom is fluent in Luxembourgish, German, French, and English, enabling him to build strong relationships across the international air ambulance and travel insurance industry.

José L. Castellanos leads the Global Network at Falck Global Assistance, where he oversees provider relationships worldwide and manages a diverse team across six countries. With more than 25 years of experience in the insurance industry and its ecosystem, José brings a wealth of expertise in managing complex projects, driving international expansion, and optimising supplier relationships. Having pursued studies in four different countries, José offers a truly global perspective and deep cross-cultural understanding. Fluent in Danish, English, and Spanish, he is recognised for his exceptional communication skills, which enable him to excel in stakeholder management and project execution.

As the Commercial Growth Lead for Global Health Benefits (GHB) Europe, Victoria is responsible for developing, implementing, and managing the strategy to profitably grow new business portfolios within new markets/industry verticals, collaborating with new and existing brokers and partners.

Victoria has more than 25 years of experience at Cigna Healthcare and within the global healthcare market. She’s previously held various roles within Cigna Healthcare European Client Management, and Partnerships and Business Development functions.

Victoria holds a Bachelor of Science with Honours in Psychology from the University of Strathclyde and a Master’s degree in International Marketing from the University of the West of Scotland.

She is based in Scotland and outside of work, has a passion for football, which she shares with her two teenage sons, and is a keen runner. She has completed two marathons, most recently participating in the Loch Ness 24-hour team relay race.

Susan Yates, Chief Customer Officer at International Medical Group (IMG), brings over 25 years of passion and dedication to the insurance and global assistance industries. Her career journey has taken her across continents, with significant periods living and working in Japan and Singapore, as well as travel to over 55 countries. This rich international exposure has shaped Susan’s understanding of diverse cultures and the complexities of helping individuals navigate global healthcare systems.

In her role at IMG, Susan leads a dynamic team across the US and UK overseeing 24/7/365 customer care, assistance, networks, medical transport, and claims services. She is dedicated to enhancing customer satisfaction and driving efficiency initiatives within the company.

Susan’s commitment to service extends beyond corporate responsibilities; she actively contributes to the industry by serving on the boards of the Global Assistance and Medical Transport Institute (GAMTI) and the Transformative Leadership Program at Shenandoah University.  As a frequent speaker at industry events, Susan shares her insights and expertise, further enriching the field and fostering collaboration among professionals.

Sebastien Bedu is the General Manager of the Middle East team, based at the International SOS office in Dubai. He joined International SOS as the Branch Manager of MedAire, the Aviation & Maritime division of International SOS, in 2015.

In 2021, Sebastien was promoted as General Manager, GCC, where he led the Commercial and Operations teams for the region. In 2023, Sebastien’s scope was extended to the whole Middle East with a specific focus on International SOS’ Health & Security Travel Risk Management solutions.

Prior to joining International SOS, Sebastien worked for several large corporations where he was the Director of Sales for the Middle East.

With 25 years’ experience of working in UK policing, Jed Stone has performed roles as the Head of ICT and CIO within mainstream policing and managed the delivery programme for the design and development of the UK Counter Terrorism intelligence system used prior to, and throughout, the 2012 Olympics. Jed has led the delivery of national CT intelligence development standards; national intelligence indexing standards; and national CT data review, retention, and disposal standards. He was also instrumental in the design of the working methods and supporting technology used within a multi-agency intelligence Siege/Hostage and CBRNE intelligence cell.

Since leaving the Police and as a director of Issured, Jed has managed the UK’s National Police Chiefs’ Council’s Digital Intelligence and Investigation (DII) programme and now capitalises on Issured’s collective experience in security and defence to develop innovative new products and services to support Law Enforcement, Justice and Victim Support Services.

Alex Thompson is an accomplished international lawyer with over 25 years of experience specializing in legal issues affecting international travelers. Since 2018, he has served as President and CEO of Legaroo Inc., a pioneering company dedicated to providing innovative legal assistance plans for students and corporate travelers across more than 120 countries. Under his leadership, Legaroo has emerged as a trusted resource, delivering tailored solutions to address urgent and unforeseen legal challenges faced by individuals abroad. With a deep expertise in navigating complex global legal landscapes, Alex continues to drive Legaroo’s mission to ensure safety, security, and peace of mind for its clients worldwide.

Bilge Bora began her career in 1996 after graduating from Marmara University with a degree in Political Science and Administration. She went on to earn a double major master’s degree in Business Administration and Marketing from Yeditepe University in 2001. Starting at Koçbank, she held key positions at leading Turkish banks including Abank, Dışbank, and Garanti BBVA. Her leadership journey continued at BNP Paribas TEB and BNP Paribas Cardif, where she served as Sales Director and later as Director of Customer Contact Center Technologies & CX until 2022. Currently the CEO of Marm Assistance, she drives strategic growth while pursuing a Ph.D. in Strategy and Management with a focus on responsible leadership. Fluent in English and French, she is also an ICF-certified Professional Coach and active mentor. Passionate about social impact, she contributes to NGOs such as Turkish Education Foundation and Sabancı Charity, embodying a strong commitment to community empowerment.

Bruce is a recognized leader, author, and speaker in future forecasting, risk management, technology, and intelligence. He founded iJET International in 1999 (rebranded WorldAware in 2018, sold in 2020 and now Crisis24) to bring government-quality strategic and operational intelligence to the commercial market that was consumable and actionable. Through a series of acquisitions, WorldAware became the gold standard supporting Fortune 500 and Global 2000 companies in protecting their people and assets.

As a risk consultant, Bruce has worked with hundreds of organizations from the Global 2000 to NGOs and Academic institutions helping them develop, implement and improve their operational risk management programs.

Bruce started his Artificial Intelligence (AI) journey in the late-80s while working with NASA, DoD and the Intelligence Community. iJET was built on the work he developed for the government in globally collecting open-source information (OSINT), processing that information, creating and contextually disseminating near real-time operational intelligence products.

Guillaume Debaene is the founder of GD TravelMed Assistance, a consultancy specialized in international medical assistance and travel health cost containment. With nearly 15 years of experience in the industry, he currently acts as lead consultant for Mega Assistance Services, supporting their strategic operations and international partnerships. Fluent in English, French, and Spanish, Guillaume brings a global perspective to the evolving landscape of travel and medical assistance.

Bex has had a long career in travel management, managing programmes for clients at both HRS and at her role as the MD of a busy UK agency.  Her passion for travel risk management (TRM) began in 2019 during the development of ISO31030:2021 Travel Risk Management Guidance for Organisations. As an ISO Convenor with the British Standards Institute (BSI), she advocates for this standard and helps advance TRM practices.

Her clients include large domestic and international organisations, travel management companies (TMCs), and various travel service providers seeking to enhance their TRM understanding and align with ISO31030.

Bex regularly conducts webinars, presents at industry events, and hosts her podcast series, ‘Talk’n TRM’ and ‘Talk’n TRM – The Traveller Files,’ where she discusses TRM with experts and travellers. She is also a co-founder of the Travel Risk Academy, where members can gain knowledge and gain professional qualifications in Travel Risk Management.

Mr Sandeep Sharma is the CEO & Founder of Vmarsh Healthcare, a specialised consulting firm focused on Business Strategy, Quality/Performance Improvement & Transaction Advisory Services.

He is also a Member of the Board and Chairman of the Strategy Committee for the European Fertility Society; an Advisory Board Member for the Standards Committee for Global Healthcare Accreditation; and a Jury Member for the European Medical Tourism (EMT) Awards.

Sandeep comes with Techno-commercial experience across Healthcare, Biopharmaceuticals & Life-sciences industry focused on Corporate Strategy & Governance; Medical Tourism Strategy & Planning; Patient Experience Optimization; New Market Entry & Business Initiation/Expansion.