Chairman and CEO & Managing Director
aware24 & Feti’a Assistance
Sessions: Is medical assistance enough?
Graduated with a Master’s degree in Political Science, Alex spent almost 12 years in Southeast Asia. He joined the Navy as an Officer where he participated in international drills and coastguard missions in French Polynesia. After further specializing in security and crisis management, he conducted research on piracy and maritime security in Southeast Asia. He then worked at International SOS as a Coordinator in Paris alarm center, before heading back to Asia as a security consultant with a focus on audits and fraud prevention. Alex joined Poe-ma Group in December 2013 to take over assistance operations in Myanmar. He set up Laos office in 2015 and developed Poe-ma international network. In June 2018, Alex launched Feti’a assistance an assistance company covering Cambodia, Myanmar and Laos, three countries in which accessing medical care can be challenging. A year later, he launched aware24, a regional consortium of local independent assistance companies operating in 11 countries across Asia. Alex also has experience working as an insurance and reinsurance broker in Myanmar for 5 years.
Theresa is the Founder and Director of Accelerating Insurance, an innovation advisory and consulting firm operating across Southeast Asia. She is also behind the Asia InsurTech Podcast and InsurTech Mentors, a unique ecosystem of entrepreneurs, thought leaders and industry experts across Asia. Prior to her current roles, Theresa worked for the German management consultancy Detecon as Asian Insurance Lead and spent 10 years with multinational insurer Generali both in Europe and Asia. Theresa is a specialist in insurance industry innovation and disruption of industries. She is a regular speaker at conferences on innovation in insurance and a visiting lecturer at universities and business schools including the Singapore College of Insurance and Bangkok School of Management.
Allianz Worldwide Partners
Rebecca is a Senior Registered Nurse at Allianz Worldwide Partners, and has been with the company for over 12 years. Her qualifications include a Bachelor of Nursing, Graduate Diploma in International Health, and a Diploma in Professional Counselling. In her time at Allianz she has performed dozens of international medical retrievals, and has been involved in different aspects of the business including training and internal auditing. She currently works as the Senior Nurse within the Repatriation Team. Rebecca has been a Registered Nurse for 25 years, and has worked in various clinical settings across Australia, New Zealand, and the UK. She currently maintains her clinical skills working within the Refugee Health sector in Brisbane, Australia. Outside of work, she has a keen interest in health and fitness and enjoys running, cycling, and multi day hiking.
Dr. Winston Jong
Group CEO & Group Medical Director
Sessions: Medical Directors' Forum
Dr. Winston Jong graduated from University of Hong Kong, Hong Kong, in 1982 and underwent postgraduate training with the Faculty of Anaesthetists at the Royal Australian College of Surgeon (1988), the Australian and New Zealand College of Anaesthetists (1992) and Academy of Medicine, Singapore (2003). Dr. Jong is at present the Group Medical Director and Group CEO of EMA Global, Singapore’s pioneering provider of medical evacuation assistance, which he founded in 1995. He is concurrently practicing anaesthesia and intensive care medicine in private hospitals in Singapore. Prior to this, he was with the National University Hospital, Singapore (1989-1991) and Prince of Wales Hospital, Shatin, Hong Kong (1983-1989). Dr. Jong has established himself in the fields of clinical anaesthesia and intensive care medicine. Armed with such expertise, aero-medical medicine and the management of medical assistance operations became a second nature. Dr. Jong is now a leading subspecialist in aeromedical medicine.
Managing Director, Health & Public Service
Asad Khan is a Managing Director in Accenture’s Health and Public Service practice with more than 23 years of experience in large-scale Digital Health business and IT transformations, delivery and implementations. He specialises in large scale innovative Health IT technology and implementations for governments and commercial clients. Asad focuses on digital health with emphasis on Electronic Health Records (EHR), Electronic Medical Records (EMR), privacy and security, governance, standards, analytics, mobile health, artificial intelligence and cloud computing. Before moving to Singapore, Asad worked with US Federal and State Governments, Healthcare Providers, and technology companies to design strategies, build capabilities, and operate models to support their objectives of better patient outcomes, increase operational efficiencies and to improve healthcare access. Currently, he leads the healthcare delivery for Accenture in ASEAN. In addition, he oversees Accenture’s technology consulting practice, which focuses of using leading technologies like Robotics, AI, and Blockchain, etc. to help develop innovative health solutions. Asad is member of HL7 and is actively involved in development of interoperability standards. He advices various governments and health authorities across the world in all aspects of healthcare and presented at multiple international healthcare conferences. Asad received a Master of Science in Computer Science and Engineering from Texas A & M University, USA. Asad currently lives in Singapore with his wife and their two young children, and supplements his participation in their school activities with volunteer work. He enjoys travel, squash, music and spending time with family and friends.
Business Development Director
Sessions: International patient care
Ralf Krewer started to work for Bangkok Hospital in 2000, originally as Foreign Affairs Coordinator (until 2002), then as International Marketing Manager and since 2008 as International Marketing Director. His assignment was and is to build up international business for the hospital by creating a referral network which today comprises of more than 50 countries in Asia, Africa, Australia and Europe. Ralf has extensive experience in setting up Overseas Offices for the hospital (Bangladesh, Bhutan, China, Cambodia, Myanmar and Vietnam), contracting with Third Party Payers (Insurances, Government Accounts, Corporate Payers) and especially in setting up Facilitator Networks world-wide. Besides marketing, he is also involved in creating innovative services for the international medical traveller to enhance their experience in the hospital. Since 2013 Ralf is also responsible for international business development for several hospitals in the Bangkok Dusit Medical Sevices Group.
Erin Lord is a Founding Director at Australian based case management and medical repatriation brokerage Aeromedical Solutions, who assist Insurance, Health Services, Government, and the uninsured with medical transport, cost containment and case management needs. Erin has a long history working in the aeromedical, government and university sectors. Erin is passionate about regional development after growing up and living in Gippsland, a region in the south east of Australia, recently affected by Australia’s devastating bushfires.
Chief Operating Officer & Unit Head
Apollo Hospitals Navi Mumbai
Sessions: International patient care
Mr Santosh Marathe has work experience of around 28 years with the past 18 years in Healthcare. His career has transcended across manufacturing, Consumer Goods & Healthcare. He currently occupies the role of Chief Operating Officer & Unit Head at Apollo Hospitals Navi Mumbai. His earlier stint was with American Hospital Dubai as a CFO wherein he also led the EMR adaptability plan with a HIMSS rating at 6. He has been instrumental in multiple strategic advisory roles for building business alliances, project planning, service excellence initiatives, costing & pricing strategies, physician compensation strategies, revenue management & IT implementations. He also played a lead role in implementing ICD 10 & CPT migration strategy in his earlier role at American Hospital Dubai. He has been a regular speaker in multiple international forums at Boston, Sydney, Amsterdam, Singapore etc on topics of Big Data, Supply Chain management, Patient Centric care initiatives, Finance & Costing & IT systems, Digital healthcare roadmap, Revenue management & so forth.
Dr. Anushka Patchava
Digital Health Strategist and UN Advisor
United Nations (CEFACT)
Anushka is a consumer-focused strategist with 5+ years clinical experience as a doctor (in US and UK) and 5+ years global business experience devising and implementing tactical, data-driven and technology-enabled strategies to drive profitability and sales, across pharmaceutical, life sciences, medical device and health insurance sectors. Her multi-faceted background spans across the healthcare ecosystem (payer, provider, physician, pharmaceutical and policy) and across Europe, Middle East, Americas and Asia-Pacific markets. She has been successful at both a strategic and operational level, and as a trusted advisor (Chief of Staff equivalent) to C-suite. Anushka currently serves as Proposition and Strategy Lead at Aetna International for their vHealth (digital primary care) solution, and as an Expert Healthcare and Health Technology Advisor to the United Nations (CEFACT) and SilverFleet Capital (a large European Private Equity firm).
Sessions: Reputational risk management
Nikita Prokhorov is an International speaker and entrepreneur. Head of Reputation House Cofounder and deputy CEO of Sidorin Lab CEO of Reputation Lab and LIMUR educational center (the Laboratory of Internet Marketing and Reputation Management, a holder of Best Lecture Center award) Job experience in the US, Hong Kong, Finland and UK. Lecturer, author of the book on online reputation management.
Dr. Fong Sau Shung
Consultant General Surgeon
Raffles Medical Group
Sessions: Hospital Innovation
Dr Fong Sau Shung is a specialist in general surgery with a subspecialty interest in colorectal surgery. He graduated from the National University of Singapore, Faculty of Medicine, in 2001, received his postgraduate Master of Medicine degree in 2007, exited as a Fellow of the Royal College of Surgeons of Edinburgh, and entered into the register of specialists in Singapore, in 2011. He has since completed a fellowship program under the hospital manpower development program, for the treatment of advanced and recurrent colorectal cancer with Professor Peter Sagar in Leeds, United Kingdom in 2013. Prior to joining Raffles Hospital, Dr Fong held multiple positions both within and outside of Tan Tock Seng Hospital (TTSH). During his tenure in TTSH, he was the head of the Colorectal Service (2017-2019) and Director of the Endoscopy Center (2016-2019). He held the position of Honorary Secretary of the Society of Colorectal Surgeons Singapore (2015-2017). He is also a founding member of the Robotic Society of Singapore. Dr Fong has a keen interest in quality improvement projects and was the clinical lead in the TTSH ‘Better Colonoscopy’ and ‘Better Colectomy’ programs based on the Geisinger ‘Provencare’ approach, as well as being the co-clinical lead in the TTSH enhanced recovery after surgery initiative in 2017. Dr Fong’s primary interest is in minimally invasive surgery, including robotic surgery and advanced transanal endoscopic techniques. He practises minimally invasive lateral pelvic lymph node dissection for involved internal iliac lymph nodes in rectal cancer. He has also served as proctor for the technique of transanal total mesorectal excision in Singapore and robotic rectal cancer resection in Ho Chi Minh City, Vietnam. He is a proponent of colonic cancer stenting as a bridge to surgery.
Insured by Us
Ben is an Insurtech veteran and has been developing insurance platforms for over ten years. These platforms are currently transacting over A$100m p.a. of retail insurance business. He enters insurance from the customers perspective and puts them at the heart of every interaction. Ben specialises in taking complicated products and making them simple. With a background in customer experience, he has been working in the digital economy since the Dot.com boom. With over a decade of experience managing teams and starting businesses, Ben wanted to find a different way to work. The impetus for this was the birth of his first child, wanting to be present and be a truly equal parent. This lead to a structure of work that continues to evolve around a remote first model. The teams at each three companies all work a four-day week and time is not tracked. Delivery and productivity are honed through an agile/scrum approach with fortnightly sprints, retros and planning sessions. This allows the teams to work asynchronously and from any location. The companies now have employees in over 10 locations around the globe and recently one team member moved to Broome without a hit to productivity.