ITIC | International Travel & Health Insurance Conferences

ITIC UK Agenda

ITIC UK Agenda

Browse sessions and networking opportunities to plan your time at ITIC!

Click on a date to jump to the schedule for that day

5

May

Wednesday 5 May 2021

18:00-19:00

Pre-registration and welcome drink

Join us in The Admiral St. Davids bar, to collect your attendee badge, mingle with attendees and enjoy a glass of bubbles ahead of the busy conference day tomorrow.

6

May

Thursday 6 May 2021

08:30-09:30

Registration and welcome coffee

09:30-11:00

COVID-19 – threats, risks and policy exclusions

The panel of assembled experts will consider what the real effects of coronavirus are on the travelling public, including the risk of infection, destination fear affecting travel trends, cancellation, curtailment and delays as a result of Foreign & Commonwealth Office advice, business travel advisories and whether or not policies in the UK should offer more cover for pandemics than they currently do.
Speakers
Medical Director
Your Excellent Health Service
Global Medical Director
Collinson Group
11:00-11:30

Networking coffee break

11:30-13:00

Insight into consumer awareness

This session will allow the speakers to share their insights into how customers perceive travel insurance as a product, and what they think it should cover vs what it really does cover. It would also allow the FOS to share their experiences of recent customer complaints, and which areas of policy coverage seem to generate the most dissatisfaction.
Speakers
CEO
Consumer Intelligence
Travel Correspondent
The Independent
Ombudsman Leader and Head of Insurance Practice Group
Financial Ombudsman Service
Ombudsman Manager and Travel Insurance Lead
Financial Ombudsman Service
13:00-14:00

Networking lunch

14:00-15:30

How to improve customer understanding and perception of travel insurance

This session would give our audience a chance to look at what they could do differently in their approach to product development and marketing to ensure their customers are more engaged with the product before they purchase it, and throughout the life of the policy.
Speakers
Travel Director
AXA Insurance
Head of Travel Insurance
Collinson Group
Executive Director
Designate
15:30-16:00

Networking coffee break

16:00-17:30

Signposting and its impact on the market

This session will look at the intended and unintended effects that signposting is having on the British travel insurance market.
Speakers
Head of Travel Insurance
Direct Line Group
Global Managing Director
Verisk Risk Rating
Policy Advisor
Association of British Insurers (ABI)
19:00-22:00

ITIC Cardiff farewell dinner

Bid farewell to your ITIC UK friends with an evening of fine dining and entertainment. More information to be confirmed soon.

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