ITIC | International Travel & Health Insurance Conferences

ITIC UK Agenda

ITIC UK Agenda

Browse sessions and networking opportunities to plan your time at ITIC!

5

May

Tuesday 5 May 2020

18:00-19:00

Pre-registration and welcome drink

Join us in The Admiral St. Davids bar, to collect your attendee badge, mingle with attendees and enjoy a glass of bubbles ahead of the busy conference day tomorrow.

6

May

Wednesday 6 May 2020

08:30-09:30

Registration and welcome coffee

09:30-11:00

Insight into consumer awareness

This session will allow the speakers to share their insights into how customers perceive travel insurance as a product, and what they think it should cover vs what it really does cover. It would also allow the FOS to share their experiences of recent customer complaints, and which areas of policy coverage seem to generate the most dissatisfaction.
Speakers
Ian Hughes
CEO
Consumer Intelligence
Simon Calder
Travel Correspondent
The Independent
Sian Brightey
Ombudsman Leader and Head of Insurance Practice Group
Financial Ombudsman Service
Leah Nagle
Ombudsman Manager and Travel Insurance Lead
Financial Ombudsman Service
11:00-11:30

Networking coffee break

11:30-13:00

How to improve customer understanding and perception of travel insurance

This session would give our audience a chance to look at what they could do differently in their approach to product development and marketing to ensure their customers are more engaged with the product before they purchase it, and throughout the life of the policy.
Speakers
Nel Mooy
Travel Director
AXA Insurance
Greg Lawson
Head of Travel Insurance
Collinson Group
Jason Triandafyllou
Executive Director
Designate
13:00-14:00

Networking lunch

14:00-15:00

Signposting and its impact on the market

This session will look at the intended and unintended effects that signposting is having on the British travel insurance market.
Speakers
Tom Bishop
Head of Travel Insurance
Direct Line Group
Paul Beven
Global Managing Director
Verisk Risk Rating
15:00-15:30

Networking coffee break

15:30-17:00

ITIC innovation hub

The ITIC UK Innovation Hub gives attendees the opportunity to hear more about the latest technology that is changing the way insurance is bought and delivered. Only be keeping up with the newest developments can insurance and assistance companies make sure they are delivering the services that customers are demanding, so make sure you stay for these valuable industry insights.
Speakers
Pratheesh Kumar
Customer Solutions Specialist
Blink Innovation
Andy Searle
Director of Strategy and Innovation, Insurance
CGI
Andrea Faustini
Product Analyst
BeyondMinds
19:00-22:00

ITIC Cardiff farewell dinner

Bid farewell to your ITIC UK friends with an evening of fine dining and entertainment. More information to be confirmed soon.

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