ITIC | International Travel & Health Insurance Conferences

ITIC UK 2023 Conference Agenda

ITIC UK 2023 Conference Agenda

Travel Insurance Market Dynamics

The brightest and best of the UK's travel insurance community comes together once more to engage in discussions and debates that will drive forward innovation in the industry.

Click on a date to jump to the schedule for that day.



Wednesday 19 April 2023

16:00 – 18:00 Lansdown Suite, Apex City of Bath Hotel

Registration Opens

Welcome to ITIC UK 2023! Registration will be open in the Lansdown Suite at the Apex City of Bath Hotel so you can collect your badge and get ready to start networking at the Welcome Reception.
19:00 – 21:00 The Roman Baths

Welcome Reception sponsored by Evolo Medica

Evolomedica and Real Travel Assistance invite you to join them in this UNESCO-listed city to open ITIC UK 2023 with welcome drinks at the world-famous Roman Baths on Wednesday 19 April. Catch up with industry peers and friends as you explore one of the greatest spas in the world. Revel in the ancient surroundings while listening to spectacular Ibiza-style music from our orchestra – during which you can enjoy a drink or two!



Thursday 20 April 2023

08:30 – 09:30 Lansdown Suite, Apex City of Bath Hotel

Registration & Welcome Coffee sponsored by Med ResQ

09:30 – 10:00 Lansdown Suite, Apex City of Bath Hotel

Keynote: Travel trends and the economy

Understanding how and where people are travelling to enables insurers to build the right policies for them, and it allows assistance companies to build the right medical networks ready for when something happens to a policyholder. By sharing insights and data into travel trends and the effects of economic pressures on peoples’ travel plans, the travel insurance sector as a whole can be better prepared for whatever 2023 has to offer.
Head of Research
World Travel & Tourism Council (WTTC)
10:00 – 10:30 Lansdown Suite, Apex City of Bath Hotel

Networking Coffee Break sponsored by Med ResQ

10:30 – 12:00 Lansdown Suite, Apex City of Bath Hotel

Session 1: The impact of economic pressures on cost containment efforts

Cost containment is an ever-changing game, and attention should be paid to the nuances of dealing with rising medical expenses in different destinations and how these require a refined and unique set of approaches from insurance and assistance companies. This session will see insurers and cost containment experts posing questions and offering solutions to problems of increasing medical costs in the US and Europe.
Head of International Network
Charles Taylor Assistance
Managing Director Europe
Global Excel Management Inc.
Chief Revenue Officer
The Phia Group, LLC
12:00 – 13:30 Lansdown Suite, Apex City of Bath Hotel

Networking Lunch Sponsored by Med ResQ

13:30 – 15:00 Lansdown Suite, Apex City of Bath Hotel

Session 2: Meeting customers’ needs by understanding their behaviour

Covering a multitude of topics, including consumer purchasing behaviour, customer education methods and their efficacy, as well as regulatory pressure put in place by the FCA via the Consumer Duty regulation, this session will address consumer concerns and expectations. Can travel insurance ever not be a grudge purchase, and how are insurers in the European Union coping with issues like consumer education and medical underwriting of policies differently than the UK market?
Head of Customer & People Success
AXA Health
Head of Finaccord
Finaccord, an Aon Company
General Manager, UK & Europe
World Nomads
15:00 – 15:30 Lansdown Suite, Apex City of Bath Hotel

Networking Coffee Break sponsored by Med ResQ

15:30 – 17:00 Lansdown Suite, Apex City of Bath Hotel

Session 3: Appearance vs reality – the role of technology in the UK travel insurance market

As the pace and scale of new technology and its adoption by UK travel insurance continues to ramp up, experts from across the insurtech spectrum will consider the importance of partnerships, pointing out the best ways that both parties can benefit. The role of new technologies will continue to evolve and as they become more sophisticated, is it possible that policyholders and insurers will be able to benefit more widely from products that use parametric solutions? As ever, ambition in the insurtech sphere must be tempered by data security and data protection – how can these two opposing forces be balanced for the best outcomes?
Head of Customer Experience, Innovation & Data
Hood Group Ltd.
Co-Founder, CEO & Managing Partner
Alchemy Crew
Senior Associate
Trowers & Hamlins
19:30 – 23:59 The Pump Rooms, Bath

Farewell Dinner

To close ITIC UK 2023, we invite you to join your fellow attendees for a fabulous evening of dinner, drinks and dancing – a fitting way to celebrate a productive day! You’ll be hosted at the beautiful Georgian Pump Room – the social heart of Bath for more than two centuries, and which boasted both Jane Austen and Charles Dickens as previous patrons.