ITIC | International Travel & Health Insurance Conferences

ITIC UK Agenda

ITIC UK Agenda

Browse sessions and networking opportunities to plan your time at ITIC!



Wednesday 5 May 2021


Pre-registration and welcome drink

Join us in The Admiral St. Davids bar, to collect your attendee badge, mingle with attendees and enjoy a glass of bubbles ahead of the busy conference day tomorrow.



Thursday 6 May 2021


Registration and welcome coffee


COVID-19 – threats, risks and policy exclusions

The panel of assembled experts will consider what the real effects of coronavirus are on the travelling public, including the risk of infection, destination fear affecting travel trends, cancellation, curtailment and delays as a result of Foreign & Commonwealth Office advice, business travel advisories and whether or not policies in the UK should offer more cover for pandemics than they currently do.
Dr. Chalie Easmon
Medical Director
Your Excellent Health Service
Dr. Simon Worrell
Global Medical Director
Collinson Group

Networking coffee break


Insight into consumer awareness

This session will allow the speakers to share their insights into how customers perceive travel insurance as a product, and what they think it should cover vs what it really does cover. It would also allow the FOS to share their experiences of recent customer complaints, and which areas of policy coverage seem to generate the most dissatisfaction.
Ian Hughes
Consumer Intelligence
Simon Calder
Travel Correspondent
The Independent
Sian Brightey
Ombudsman Leader and Head of Insurance Practice Group
Financial Ombudsman Service
Leah Nagle
Ombudsman Manager and Travel Insurance Lead
Financial Ombudsman Service

Networking lunch


How to improve customer understanding and perception of travel insurance

This session would give our audience a chance to look at what they could do differently in their approach to product development and marketing to ensure their customers are more engaged with the product before they purchase it, and throughout the life of the policy.
Nel Mooy
Travel Director
AXA Insurance
Greg Lawson
Head of Travel Insurance
Collinson Group
Jason Triandafyllou
Executive Director

Networking coffee break


Signposting and its impact on the market

This session will look at the intended and unintended effects that signposting is having on the British travel insurance market.
Tom Bishop
Head of Travel Insurance
Direct Line Group
Paul Beven
Global Managing Director
Verisk Risk Rating
Sarah Brodie
Policy Advisor
Association of British Insurers (ABI)

ITIC Cardiff farewell dinner

Bid farewell to your ITIC UK friends with an evening of fine dining and entertainment. More information to be confirmed soon.