International Travel & Health Insurance Conferences

ITIC UK 2024 Conference Agenda

ITIC UK 2024 Conference Agenda

Travel Insurance Market Dynamics

The brightest and best of the UK's travel insurance community came together once more to engage in discussions and debates to drive forward innovation in the industry. ITIJ's team were reporting live from all the sessions. Read their report at the link

Click on a date to jump to the schedule for that day.



Wednesday 8 May 2024

16:30 – 18:00 Phoxtrott Foyer, Hilton Bournemouth

Registration Opens

Welcome to ITIC UK 2024! Registration will be open in the Phoxtrott Foyer at the Hilton Bournemouth Hotel so you can collect your badge and get ready to start networking at the Welcome Reception.
18:00 – 19:30 LEVEL8IGHT

Welcome Party

Start ITIC UK in style with a refreshing drink and delicious canapes in hand! Take advantage of this opportunity to connect with like-minded attendees and make the most of your evening. Don’t miss out on this chance to network and have some fun!



Thursday 9 May 2024

08:15 – 09:15 Phoxtrott Foyer, Hilton Bournemouth

Registration & Welcome Coffee

09:15 – 10:00 Phoxtrott Ballroom, Hilton Bournemouth

Customer behaviour and UX insights

An expert in behavioural economics shares insights into what customers want, and what puts them off a purchase. What can our industry learn about customer behaviour in other sectors that can be applied to insurance purchases, whether it is the design of the website itself, the importance of brand awareness, or the sales pathway.
Associate Director
Shift Consultancy
10:00 – 11:00 Phoxtrott Ballroom, Hilton Bournemouth

Identifying and meeting customer expectations

What do travel insurance customers want? ITIJ will present exclusive research findings that identify key consumer demands and desires, looking at what they value most in their travel insurance policies. Along with two industry experts, there will follow a detailed discussion about whether or not the industry can meet these expectations – and indeed, if these expectations are realistic given the nature of policies and ongoing pressure on premiums in the UK marketplace.
Travel Pricing and Underwriting Manager
Direct Line Group
The True Traveller
11:00 – 11:30 Phoxtrott Foyer, Hilton Bournemouth

Networking Coffee Break

11:30 – 13:00 Phoxtrott Ballroom, Hilton Bournemouth

Product differentiation

Insurers and underwriters will discuss current market stagnation in terms of product development and how policies need to be updated in line with market demographics and their individual demands so one group isn’t always covering another. As the market continues to develop with technology offering new opportunities to personalise products and meet the needs of different travellers, are insurers making the most of their data to enhance their products?
Managing Director
A to Z Insurance
Head of Travel Insurance
Allianz Partners UK
Head of Travel Insurance
Taurus Insurance Services
13:00 – 14:00

Networking Lunch

14:00 – 14:30 Phoxtrott Ballroom, Hilton Bournemouth

Crisis management and social media

A quick look at some travel crisis moments and how companies can deal with these, whether its clients being caught up in climate change problem or a delayed flight.
Joint Managing Director
Joint Managing Director
14:30 – 16:00 Phoxtrott Ballroom, Hilton Bournemouth

Neurodiverse and vulnerable customers – declarations and proportional settlement

This session will focus specifically on neurodiversity of the travelling population and the mental health conditions for which they require coverage. A neurodiversity expert will educate the ITIC audience about the spectrum of conditions and what might trigger an episode of increased risk for a customer. An insurer will take the reins of the conversation, looking at how to better identify a potentially neurodiverse customer at the point of sale, allowing for enhanced risk management, and an assistance expert will share how best to care for these patients.
Autism Consultant & Trainer
Chiron International
Managing Director –
Staysure Group
16:00 – 16:30 Phoxtrott Ballroom, Hilton Bournemouth

The real-world application of artificial intelligence in travel insurance

Our speaker will seek to answer the question: can AI be useful for consumers as well as insurers? Generative AI is changing many industries, but can it transform travel insurance sales, claims and assistance processes for the better?
VP, Global Insurance Solutions in Partnerships
Cover Genius
19:00 – 23:59 Phoxtrott Ballroom, Hilton Bournemouth

Farewell Dinner

Celebrate the success of ITIC UK by joining us for an evening of networking filled with great drinks, delicious food, and fantastic music. Don’t miss out on this opportunity to celebrate with us and make some unforgettable memories!