ITIC UK Agenda
ITIC UK Agenda
Browse sessions and networking opportunities to plan your time at ITIC!
ITIC UK Agenda
Browse sessions and networking opportunities to plan your time at ITIC!

27
Apr
Wednesday 27 April 2022
18:00-19:00
Pre-registration and welcome drink
Join us in The Admiral St. Davids bar, to collect your attendee badge, mingle with attendees and enjoy a glass of bubbles ahead of the busy conference day tomorrow.
28
Apr
Thursday 28 April 2022
08:30-09:30
Registration and welcome coffee
09:30-11:00
COVID-19 – threats, risks and policy exclusions
The panel of assembled experts will consider what the real effects of coronavirus are on the travelling public, including the risk of infection, destination fear affecting travel trends, cancellation, curtailment and delays as a result of Foreign & Commonwealth Office advice, business travel advisories and whether or not policies in the UK should offer more cover for pandemics than they currently do.
Speakers
11:00-11:30
Networking coffee break
11:30-13:00
Insight into consumer awareness
This session will allow the speakers to share their insights into how customers perceive travel insurance as a product, and what they think it should cover vs what it really does cover. It would also allow the FOS to share their experiences of recent customer complaints, and which areas of policy coverage seem to generate the most dissatisfaction.
Speakers
13:00-14:00
Networking lunch
14:00-15:30
How to improve customer understanding and perception of travel insurance
This session would give our audience a chance to look at what they could do differently in their approach to product development and marketing to ensure their customers are more engaged with the product before they purchase it, and throughout the life of the policy.
Speakers
15:30-16:00
Networking coffee break
16:00-17:30
Signposting and its impact on the market
This session will look at the intended and unintended effects that signposting is having on the British travel insurance market.
Speakers
19:00-22:00
ITIC Cardiff farewell dinner
Bid farewell to your ITIC UK friends with an evening of fine dining and entertainment. More information to be confirmed soon.