ITIC | International Travel & Health Insurance Conferences

ITIC UK 2023 Conference Agenda

ITIC UK 2023 Conference Agenda

Travel Insurance Market Dynamics

The brightest and best of the UK's travel insurance community comes together once more to engage in discussions and debates that will drive forward innovation in the industry.

Click on a date to jump to the schedule for that day.



Wednesday 19 April 2023

18:30 – 20:30 The Roman Baths

Registration and Welcome to ITIC UK 2023

Evolomedica invite you to join them to open ITIC UK 2023 with Welcome Drinks at the world-famous Roman Baths on Wednesday 19th April. One of the greatest religious spas of the ancient world, the Baths attracted visitors from across the Roman Empire to worship and bathe in the healing hot spring waters. Gaze down at the mysterious waters and you’ll be transported straight back to that ancient world while enjoying catching up with industry peers and colleagues.



Thursday 20 April 2023

08:30 – 09:30 Lansdown Suite, Apex City of Bath Hotel

Registration & Coffee

09:30 – 10:15 Lansdown Suite, Apex City of Bath Hotel

Travel trends and the economy

Understanding how and where people are travelling to enables insurers to build the right policies for them, and it allows assistance companies to build the right medical networks ready for when something happens to a policyholder. By sharing insights and data into travel trends, and the effects of economic pressures on peoples’ travel plans, the travel insurance sector as a whole can be better prepared for whatever 2023 has to offer.
10:15 – 11:00 Lansdown Suite, Apex City of Bath Hotel

Coffee & Networking

11:00 – 12:30 Lansdown Suite, Apex City of Bath Hotel

The impact of economic pressures on cost containment efforts

Cost containment is an ever-changing game, and attention should be paid to the nuances of dealing with rising medical expenses in different destinations and how these require a refined and unique set of approaches from insurance and assistance companies. This session will see insurers and cost containment experts posing questions and offering solutions to problems of increasing medical costs in the US and Europe.
12:30 – 13:30 Lansdown Suite, Apex City of Bath Hotel

Lunch & Networking

13:30 – 15:00 Lansdown Suite, Apex City of Bath Hotel

Meeting customers’ needs by understanding their behaviour

Covering a multitude of topics, including consumer purchasing behaviour, customer education methods and their efficacy, as well as regulatory pressure put in place by the FCA via the Consumer Duty regulation, this session will address consumer concerns and expectations. Can travel insurance ever not be a grudge purchase, and how are insurers in the European Union coping with issues like consumer education and medical underwriting of policies differently than the UK market?
15:00 – 15:30 Lansdown Suite, Apex City of Bath Hotel

Coffee & Networking

15:30 – 17:00 Lansdown Suite, Apex City of Bath Hotel

Appearance vs reality – the role of technology in the UK travel insurance market

As the pace and scale of new technology and its adoption by UK travel insurance continues to ramp up, experts from across the insurtech spectrum will consider the importance of partnerships, pointing out the best ways that both parties can benefit. The role of new technologies will continue to evolve and as they become more sophisticated, is it possible that policyholders and insurers will be able to benefit more widely from products that use parametric solutions? As ever, ambition in the insurtech sphere must be tempered by data security and data protection – how can these two opposing forces be balanced for the best outcomes?
20:00 – 23:30 The Pump Room, Bath

Farewell Dinner

To close ITIC UK 2023, we would like to invite you to join your fellow attendees for dinner, drinks and dancing – a fitting way to celebrate a productive day. The Farewell Dinner will be held at the Georgian Pump Room – a fascinatingly integral part of Bath’s literary history, with past patrons including Jane Austen and Charles Dickens.