Browse sessions, networking opportunities and all the other exciting activities ITIC has planned!
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  • Sun 19 Apr
  • Mon 20 Apr
  • Tue 21 Apr






Welcome to the desert

Join us for an unforgettable pre-conference networking experience on this ITIC desert adventure. We will collect you from the Oberoi Hotel by jeep and take you on an exhilarating journey across the dunes as we travel to our Bedouin-style camp for the evening.

Enjoy a host of activities including camel rides, henna painting and falcon shows. With plenty of photo opportunities along the way. Your experience ends with a barbecue and buffet dinner, plus live entertainment under the stars. An evening to remember!

Contact the team to book your ticket for just $120.


OPENING KEYNOTE: Healthcare in the region

An introduction to the unique local health system and discussions regarding the challenges faced in catering to a global workforce with differing nationalities and expectations of providers.


Coffee break


Customer engagement in MENA

Are insurance companies offering the right products that customers see as valuable investments? What can the industry do to harness the power and prevalence of mobile technology to encourage take up of travel insurance, and how can travel industry partnerships improve awareness and understanding of the product?

Zahir Sharif

Managing Director | Now Health International

Jonathan Cooper

Head International Travel Development - Insurance | Collinson Group & Managing Director | Worldwide Insurance Solutions DMCC


Insurance market trends

An analysis of distribution channels, partnerships, purchasing habits and policy limits for travel and health insurance policies in the region.

Khalid Sohail

Head Accident and Sickness | Zurich Canada


Networking lunch


The rise of cross border care

Expatriates and UAE nationals cross borders for care in different Emirates frequently. What are the main procedures for which people travel, and why? How are insurance policies adapted to this market dynamic?

Richard Lonsdale

Head of Market Development - EMEA | Generali Global Health

Laila Al Jassmi

CEO and Founder | Health Beyond Borders

Karen Timmons

CEO | Global Healthcare Accreditation


Regional insights

Local knowledge is invaluable in the travel assistance arena, learn from experts who will share unique and challenges cases they have handled which provide a unique insight into operations in throughout the MENA region.

Soraia Arroyo Lynch

Vice President of Marketing | GMMI, Inc.

Dr Claudia Mika

CEO & Founder | Temos International Healthcare Accreditation


Turkish coffee break hosted by MARM Assistance


ITIC Dubai Welcome Reception

Meet your fellow ITIC Dubai attendees for an evening of culture, cuisine and conversation.  More details coming soon.



Cultural differences

Cultural training and awareness are essential for international assistance, funeral repatriations and air ambulance sectors. What local cultural norms do you need to be aware of? What limitations do local regulations place on international assistance companies?

Dr. Fatih Mehmet GUL

Chief Operating Officer | Fakeeh University Hospital

Berna Ataç Ökten

Chairman of the Board Marm Assistance & Member of ARC Group Advisory Board

Irina Braun

Executive Partner | U-COACHING


Coffee break


Industry Insight – Pop-up hospitals

Providing the right care, at the right time, for the right price, takes skill, knowledge and resources. Making it as easy as possible for insureds to access the care they require is a vital part of the chain, and pop-up hospitals can ensure the patient’s journey is smooth while also allowing the insurance and assistance company to maintain contact with the treating doctor at all times.

Andrea Maggioni

Director Global Health | Nicklaus Children's Hospital


Duty of Care

Operating in high-risk destinations comes with a high Duty of Care burden for international operators. How are local assistance companies already working in the MENA region prepared to assist and take the Duty of Care burden away from partner companies in the Western world?

Charlotte Estipular

Business Development Manager | LGA Assistance

Mark Troy

Regional Managing Director, MENA | International SOS

Simon Isgar

Partner and Head of Insurance | BSA Ahmad Bin Hezeem & Associates LLP


Networking lunch


American Hospital Dubai Facility Tour

ITIC and American Hospital Dubai are delighted to extend an invitation to all ITIC Dubai attendees to tour their facilities, and meet with the teams who provide medical care to international patients in the region. Transport will be provided to and from The Oberoi.


ITIC Dubai farewell party hosted by LGA Assistance

Bid farewell to your new friends with dinner and dancing!

More details to come soon.