Browse sessions, networking opportunities and all the other exciting activities ITIC has planned!
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  • Sun 19 Apr
  • Mon 20 Apr
  • Tue 21 Apr






Welcome to the desert

Join us for an unforgettable pre-conference networking experience on this ITIC desert adventure. We will collect you from the Oberoi Hotel by jeep and take you on an exhilarating journey across the dunes as we travel to our Bedouin-style camp for the evening.

Enjoy a host of activities including camel rides, henna painting and falcon shows. With plenty of photo opportunities along the way. Your experience ends with a barbecue and buffet dinner, plus live entertainment under the stars. An evening to remember!

Contact the team to book your ticket for just $120.


OPENING KEYNOTE: Healthcare in the region

An introduction to the unique local health system and discussions regarding the challenges faced in catering to a global workforce with differing nationalities and expectations of providers.


Coffee break


Customer engagement in MENA

Are insurance companies offering the right products that customers see as valuable investments? What can the industry do to harness the power and prevalence of mobile technology to encourage take up of travel insurance, and how can travel industry partnerships improve awareness and understanding of the product?

Zahir Sharif

Managing Director | Now Health International

Jonathan Cooper

Head International Travel Development - Insurance | Collinson Group & Managing Director | Worldwide Insurance Solutions DMCC


Insurance market trends

An analysis of distribution channels, partnerships, purchasing habits and policy limits for travel and health insurance policies in the region.

Khalid Sohail

Khalid Sohail, Head Business Development - Global Travel Insurance and Airlines Partnership | Zurich Insurance Company Ltd


Networking lunch


The rise of cross border care

Expatriates and UAE nationals cross borders for care in different Emirates frequently. What are the main procedures for which people travel, and why? How are insurance policies adapted to this market dynamic?

Richard Lonsdale

Head of Market Development - EMEA | Generali Global Health

Laila Al Jassmi

CEO and Founder | Health Beyond Borders

Karen Timmons

CEO | Global Healthcare Accreditation


Turkish coffee break hosted by MARM Assistance


Regional insights

Local knowledge is invaluable in the travel assistance arena, learn from experts who will share unique and challenges cases they have handled which provide a unique insight into operations in throughout the MENA region.

Sven Thorslund

Thorslund International Consulting

Dr Claudia Mika

CEO & Founder | Temos International Healthcare Accreditation


Welcome Reception hosted by New Frontier Group

Meet your fellow ITIC Dubai attendees for an evening of culture, cuisine and conversation.  More details coming soon.



Cultural differences

Cultural training and awareness are essential for international assistance, funeral repatriations and air ambulance sectors. What local cultural norms do you need to be aware of? What limitations do local regulations place on international assistance companies?

Dr. Fatih Mehmet GUL

Chief Operating Officer | Fakeeh University Hospital

Berna Ataç Ökten

Chairman of the Board Marm Assistance & Member of ARC Group Advisory Board

Irina Braun

Executive Partner | U-COACHING


Coffee break



Abu Dhabi is at the forefront of the Arabian Gulf’s ambitions to become the leading international alternative winter sun cruise destination. The safety and security of visitors to the region is vital if this aim is to be achieved; an examination of the local medical care options available will ensure that this session will be of interest to local and international insurance and assistance providers.


Duty of Care

Operating in high-risk destinations comes with a high Duty of Care burden for international operators. How are local assistance companies already working in the MENA region prepared to assist and take the Duty of Care burden away from partner companies in the Western world?

Mark Troy

International SOS Regional General Manager, MENA

Simon Isgar

Partner and Head of Insurance | BSA Ahmad Bin Hezeem & Associates LLP


Networking lunch


Local medical facility tour

The opportunity to visit a local medical facility in Dubai and meet with the teams who provide medical care to international patients in the region.


ITIC Dubai farewell party hosted by LGA Assistance

Bid farewell to your new friends with dinner and dancing!

More details to come soon.