ITIC | International Travel & Health Insurance Conferences

Here’s what to expect at ITIC APAC 2022

ITIC APAC is just around the corner! Next month, we will be in Singapore for our 12th annual conference focused on travel and health insurance operations across the Asia Pacific marketplace.

The conference will take place at the PARKROYAL on Pickering, Singapore from 12 – 15 June and we have curated the agenda with plenty of time for networking – so we can reconnect and enjoy conversations with the ITIC community. Meet with a fantastic array of suppliers to the travel and health insurance sector who will be exhibiting during the event, visit local medical facilities, learn more about international repatriations and get to know the food scene in Singapore whilst engaging with fellow ITIC attendees!

The ITIC APAC 2022 speaker line-up includes Accenture, Apollo Hospitals, AXA Life & Health Reinsurance Solutions, Bangkok Hospital, EMA Global, Europ Assistance, First Assistance, Flightmedic, Global Excel Management Inc, GlobalMED International, Pacific Asia Travel Association (PATA), PwC Singapore, Reputation House and Raffles Medical Group who will all be sharing their insights and facing your questions during the conference in Singapore.

Register today to join the ITIC Community in Singapore and join the conversation.

What’s on the agenda at ITIC APAC 2022?

  • The ITIC APAC 2022 Keynote speaker Liz Ortiguera, CEO of Pacific Asia Travel Association (PATA) will be tackling the question which is on the minds of many business owners. What does the future hold for travel in the region? Liz will be sharing PATA’s statistics on travel trends and a forecast of what the travel insurance industry might expect to see as both business and leisure travel return.
  • With a plethora of digital health platforms that allow clients to monitor their wellness levels, just how secure, stable and scalable are these solutions? Asad Khan, Managing Director of Health& Public Service at Accenture and Dr Zubin Daruwalla, Health Industries Leader at PwC Singapore will lay out ways to make digital health solutions work for the insurer and the customer.
  • There continue to be diverse developments in technology solutions for insurance customers in the APAC region. Melisa Teoh, Chief Operating Officer of MyDoc will share insights about the developments in insurtech, digital healthcare, including how MyDoc’s telehealth platform is enabling the provision of best-in-class 24/7 patient-centric care to millions of employees and dependents across the region.
  • John Spears of Global Excel Management will be challenging us to consider just what insurers want and need from an assistance company in remote or difficult to access regions? Is medical assistance sufficient, or should companies be thinking about how they can offer assistance services on a wider scale – ie, security services, legal assistance and more?
  • How are hospitals and patients adapting to the new trends in technology and the respective impacts on patient stays? Dr. Fong Sau Shung, Consultant General Surgeon of Raffles Medical Group will be sharing how Hospital Innovation is improving healthcare provision.
  • The pandemic, combined with recent geopolitical tensions, have thrown the importance of comprehensive health insurance and assistance into sharp relief, but are policies keeping up with demand, and how can assistance companies ensure their networks are reactive enough to cope with what customers need? David Burns, CEO of First Assistance and Bruno Auplat, Head of Global Networks for Europ Assistance will be joined by Majid Benchaiba, Regional Head of Partnership Development, Travel & EW -AXA Life & Health Reinsurance Solutions for this discussion of how insurers and assistance companies reacting to the change in priorities they are seeing amongst their clients.
  • What are the real figures for international patient care in countries such as Thailand, Malaysia, India, Hong Kong and Singapore? Is the data available to distinguish between medical tourists and travellers/expats in need of medical care? Santosh Marathe, Regional CEO of Apollo Hospitals and Ralf Krewer, Business Development Director of Bangkok Hospitals will be sharing details of the international patient care market and best practices in terms of value for money and continuity of care following discharge.
  • Reputational risk management is something which is essential no matter your sector of the travel and health insurance industry. Nikita Prokhorov of Reputation House will analyse the reputational risks of industry members and elaborate on the importance of online reputation in the travel industry, how to manage it, measure it, and ultimately, how to avoid loss of profit due to bad reputation management tactics.
  • The ITIC Medical Directors’ Forum, a mainstay session at our Global Conference, joins the APAC roster for the first time this year, offering the opportunity to share medical assistance cases which have proven medically and logistically challenging and take part in a post-case peer review. Led by Dr Winston Jong, Medical Director of EMA Global, discussions of the details of cases (no matter the outcome) is a valuable learning experience for operational medical teams, assistance claims handlers, insurers and underwriters, into best practices no matter the circumstances.