Ivan Eskildsen is the Former Minister of Tourism for Panama from 2019–23. During his tenure, he led a pioneering shift reshaping the tourism landscape for sustainability and inclusivity. He prioritised the empowerment of rural and indigenous communities to preserve and regenerate the country’s ecosystems and ancestral heritage, positioning the country in the fast-growing adventure travel and ecotourism global markets. Now Ivan is transitioning back to the private sector as a passionate entrepreneur, committed to celebrating Panama’s cultural heritage and extraordinary nature, captivating discerning travellers that seek meaningful and transformational experiences.
Noam has over 20 years’ experience in international healthcare, servicing IPMI, travel insurance and travel for treatment clients from across the world. Noam Baruch currently serves as Head of Passport to Healthcare at Aetna International, a CVS Health company. Prior to joining Aetna International, Noam held various management and leadership positions at United Healthcare International as well as United Healthcare domestic; at AIG Travel Assist and MedSave USA. For the past 12 years, Noam is responsible for leading Aetna International’s Passport to Healthcare product providing US network access to Aetna’s leading PPO network, claims administration and cost containment solutions servicing multi-national payer companies including IPMI and Travel Insurance carriers, assistance companies, self-funded organizations and government entities.
Daniel Durazo manages public relations for travel insurance provider Allianz Partners USA. He is a 14-year veteran of the company and is an expert in media relations, reputation management and crisis communications. He actively works with internal and external audiences to promote the company’s products and services and appears frequently in national media outlets on travel insurance topics. Daniel is a member of the Forbes Communications Council and is a graduate of the University of Maryland College of Journalism.
Dr Joe Scott is Sr Director of Fleet Medical Operations for Carnival Corporation. He provides leadership, management, clinical and operational support to the 60+ shipboard medical centres of Carnival Cruise Line, Princess Cruises, Holland America Line, Seabourn Cruises, and P&O Australia. He leads the global operations of Carnival’s Health Operations Center and supervises recruitment, credentialing, and staffing of physicians, nurses, and paramedics for these brands.
Originally from Albania, Dr Aldiona Kerri is fluent in Albanian, Italian, English and French. She earned her medical degree from University of Medicine in Albania and the Sapienza University of Rome in Italy. Continuing her quest for knowledge, she embarked on a transformative journey, undertaking a fellowship in Global Health at Southeast University in China, followed by the pursuit of a dual master’s degrees in public health at the University of Sheffield in the UK and EHESP School of Public Health in Paris.
Dr Kerri has gained diverse perspectives and profound insights through her voluntary work for NGOs to promote better health for vulnerable communities in low- and middle-income countries. As an epidemiologist driven by the desire to effect positive change on a global scale, she undertook extensive research at the Medical Research Institute in Paris (INSERM) and the French Public Health Agency.
Her only drive has been caring for people and their health. That is why she joined Europ Assistance, where through her daily work, she is able to contribute to the company’s efforts to bring people from distress to relief.
When not immersed in her daily job, she enjoys running marathons, travelling the world and exploring the cultural richness of Parisian life.
Originally from Colombia, Rocio holds a bachelor’s degree in business. Twenty-five years ago she moved to the United States where she honed her skills across a range of industries, from hospitality to accounting, call centers to healthcare.
Rocio’s true passion lies in the intricate relationships of provider networks across borders. She finds great satisfaction in weaving together the threads of different cultures, regulations, and priorities to create seamless, efficient systems that serve communities around the globe. Whether it is streamlining healthcare delivery in remote areas or forging partnerships with providers across continents, she loves the challenges and purpose of bridging these gaps.
Rocio considers herself to be a citizen of the world, shaped by the dynamism of Colombia and the multicultural tapestry of the United States. Her diverse background and passion for building bridges makes her an asset in any environment seeking to connect, collaborate, and thrive in an interconnected world.
Victor Navarro is the President for the Latin America Region and reports to our CEO. In this role, he is responsible for delivering Global Excel’s vision, products and services within the LATAM (Latin America) region. Victor has been with Global Excel since 2016 and has over 25 years’ experience in the insurance industry. Prior to joining Global Excel, he held numerous leadership roles with Aon and AIG, and most recently was President of RSA USA.
Dale Buckner is the CEO and President of Global Guardian, LLC. He has been leading Global Guardian since its inception in March 2012 and is directly responsible for the day-to-day operations and its growth. He is a decorated Combat-Commander with multiple combat tours and classified operations in Iraq, Afghanistan, Colombia, Haiti and Cuba and executed deployments to Russia, El Salvador, Honduras, Chile, Panama, Kuwait, and Qatar. Dale served in the United States Army Infantry (nine years), Military Intelligence (two years), and Special Forces Green Berets (13 years). He commanded five organisations including an Infantry Reconnaissance Platoon, Special Forces Scuba Team, Special Force Counter-Terrorism Team, a Special Forces Counter-Terrorism Task Force, and a Special Troops Battalion. Dale has Bachelor’s Degrees in Criminal Justice and Business, Master’s Degrees in Public Administration and Business Administration, a Masters Certificate in Strategic Leadership from Cornell and was a Senior Fellow at the Tufts University School of Law and Diplomacy. He earned a total of 27 awards and decorations highlighted by his combat Bronze Star Medal and Defense Meritorious Service Medal. He is a thought leader in the industry with recent features in CNN, Politico, NPR, The Hill, Bloomberg, Forbes, and other major media outlets.
Originally from São Paulo, Brazil, Soraia is fluent in Portuguese, Spanish, and English. With over 25 years in medical cost containment, travel assistance, and provider network leadership, she has contributed significantly to GMMI in various roles, including Account Management, Product Development, ISO Quality Officer, VP of Marketing, Networks, and more recently, VP of Sales.
Passionate about delivering best-in-class cross-border customer service, global medical management, claims services, and cost containment within the healthcare industry, Soraia has established herself as an expert in medical cost containment and assistance. Her hands-on experience is complemented by a solid business education, holding a Bachelor of Arts in International Business from Loras College and an MBA from Nova Southeastern University.
When not immersed in her role at GMMI, where she helps patients access the best medical services at optimal costs, Soraia finds joy in volunteering in her community, engaging in landscape restoration projects, and indulging in the collection and cultivation of tropical plants.
Dr Lydia C Acosta is a medical Doctor with an MBA in Finance and Healthcare administration. For the last 15 years she has been working as the International Service Manager at Hospital General Plaza de la Salud.
Edmund Santiago was born 1 October, 1960 in New York City, NY.
He got a bachelor and master degree in Actuarial Science at the University of Iowa, in Iowa City, Iowa.
In 1985 Edmund joined American Life Insurance Company as a Senior Life Actuarial Analyst, then worked in the International Division of Metropolitan Life Insurance Company in New York as an Associate Actuary, and years later was appointed Chief Actuary in the International Division of the highly recognised insurance company John Alden.
In 1995 he was appointed President and CEO of International Reinsurance Managers (IRM) in Miami, Florida, where he was able to identify and develop new clients and create business opportunities.
Edmund later became President and CEO of Redbridge Holding, LLC, where he is a major shareholder and serves as Chairman and Chief Executive Officer of all Redbridge affiliated companies. He is responsible for creating a unique portfolio of products and services, known as the most diverse in the insurance market, offering profitability to clients as well as to investors.
Additionally, Edmund has been a member of the YMCA since 1968, and actively participates as vice-president of the Puerto Rico Overseas Foundation (Proof), and Chairman of the Emilio “Millo” Romero Cuevas Foundation, in San Juan, PR, both institutions dedicated to sponsoring academic studies to young students.
Dr Maria Cecilia Aponte is a professional with experience in medicine, health insurance, pharmacies, hospitals and consultancy, with a focus on business development and quality of care, and with a track record of building international patient departments from zero to multi-million dollar services. Her experience includes planning, development, launch, implementation and monitoring of strategies for high-cost medical services for domestic and international patients, built on cross-cultural sensitivity, trusted relationships with government, universities, KOP leaders and hospitals throughout Latin America and the Caribbean to create world-class patient services and experiences. As an international speaker, Maria raises awareness of the challenges faced when receiving international patients with a focus on the humanisation of processes and quality of service. Currently she is leading the International Department from The Panama Clinic and the access and positioning of Panama in the international scope for Medical Tourism, and is also an Associate Consultant for Vmarsh Healthcare.
Flavio Ortolano, Chief Information Officer at TuGo Insurance, is a distinguished technology executive with over 20 years in driving digital transformation. His strategic focus encompasses artificial intelligence (AI) implementation, technology leadership, IT governance, and cloud computing. Under his leadership, TuGo has undergone a significant digital shift, transitioning from legacy systems to modern, innovative solutions that catalyse business growth and operational excellence. Ortolano’s career trajectory is marked by influential roles at HSBC Bank and Amadeus Travel Technology. In these positions, he led transformative digital initiatives and technology programmes. His tenure at Abril Group, Banco Santos and StarMedia Networks further illustrates his capacity to navigate and influence enterprise technology roadmaps across diverse landscapes and industries on a global scale. He holds a BS in Computer Science from BYU, an MBA from West Virginia University, and a Ph.D. (ABD) in Systems Engineering and AI at Colorado State University, supplemented by executive education from MIT.
As an innovative leader, Ortolano stands out for his commitment to blending advanced technology with insurance, constantly pushing the boundaries of digital transformation, while maintaining a strong focus on cybersecurity, data privacy and regulatory compliance. His insights and experiences make him an invaluable contributor to the evolving dialogue at the intersection of technology, Human-AI Collaboration and insurance.
Ilan Geva is a global branding and consumer behavior expert, an author, speaker, trainer, and university professor. He co-authored the book Global Brand Management and wrote many articles for international healthcare and medical tourism publications. Among his clients are ministries of health, trade and commerce, chambers of commerce, medical travel clusters, city councils, hospital organisations and private clinics. His work has won over 100 industry awards around the world. Ilan sits on the board of a few companies and organisations and serves on advisory boards for others. His training workshops are popular and in demand.
Ilan taught Branding at the University of Chicago and Consumer Behavior & Marketing at DePaul University. Currently he is teaching at Loyola University Chicago and the Center for Medical Tourism Research – UIW in San Antonio. He is a member of the editorial board at the Healthcare Standards Institute Journal and speaks at many international conferences, assisting many global clients solidify their brands towards profitability.
As someone who lived in four continents, visited over 60 countries and worked for many clients around the globe, he is a seasoned international expert.