ITIC Americas Speakers

I have held senior positions within health and travel assistance for over 15 years. I have extensive experience setting-up and managing multi-cultural teams and offices and developing global networks. I thrive in challenging situations where lean and change management practises can be applied to create a sustainable working environment along with creating a happy and productive work culture.

Successes include process improvement and optimisation for service enhancement and cost efficiency, business development for growth and global recognition, tech initiatives and implementation for streamlining operations and optimising consumer experience.

With over two decades of experience servicing Canadian and international health insurers and assistance companies, Pablo Castillo is the Founder and Chief Executive Officer of MedBrick Inc., a Canadian company specialising in medical assistance, cost containment and health tourism in the Americas.

Pablo is also the Founder of Destination Health – Canadian Medical Tourism Trade Show, an international event held in Montreal and Ottawa in recent years. He holds an undergraduate degree in Liberal Arts from Bishop’s University and has been dedicated to providing business solutions and innovative strategies to the industry since 2002.

Jarrett Fowler is Senior Director of Strategic and International Initiatives at the National Center for Healthcare Leadership (NCHL). As a member of the NCHL leadership team, Mr Fowler helps execute the organisation’s strategy and directs its international portfolio of activities. His work focuses on member engagement, business development, research, and partnerships with industry stakeholders. He supports the development of services across NCHL’s programmes and works closely with the organisation’s CEO and board of directors to advance programmatic and financial priorities. Mr Fowler oversees the work of NCHL’s US Cooperative for International Patient Programs (USCIPP) and works closely with the programme team on execution. He holds a Master of Public Policy and Administration from Northwestern University and a Bachelor of Arts in International Studies from the University of Chicago.

Soraia Arroyo Lynch, MBA, is Executive Director – Account Management & US Network Relations. She brings more than 25 years of executive experience in the international healthcare and assistance industry, with expertise in provider network development, strategic account management, and business development. Throughout her career, she has built long-term relationships with clients and providers, negotiated strategic partnerships, and contributed to initiatives that strengthen healthcare networks across international markets. Recognized for her collaborative leadership style, global perspective, and client-focused approach, Soraia is committed to fostering strong provider relationships and delivering exceptional service. At Redbridge, she leads efforts to strengthen and expand the company’s U.S. provider network, supporting the organization’s commitment to high-quality healthcare solutions for clients and business partners.

Camilo currently serves as Health Services Sales Manager at Sura Colombia, bringing nearly two decades of experience across health and mobility, strategic partnerships, and entrepreneurship. Driven by curiosity, empathy, and a service-oriented mindset, he is dedicated to delivering impactful results while contributing to the development of innovative business strategies that create value in health services.